Which specific model (full number, including letters & numbers at the end)? There were several Neptune frontloaders produced (including some sourced from Samsung), although far as I know only MAH7500 had a touch screen.

Hi Miami Beach The washer is 120V. The different model numbers seem to just be newer versions - but the specs on the latest versions seem indentical. We are happy with the washer. It does NOT have an internal water heater - so you will have to be sure that the water reaching the washer is hot. I'm thinking of adding a simple instant water heater, about $200 like the kind commonly used under a kitchen sink - to make sure that washer always draws hot water when it wants to. Right now - I tend to just run a nearby tap prior to wanting a hot water fill. The washing machine seems to wash quite a bit better than our old top loader did. It's not the quiestest washing machine - but it is hardly a bothersome noise either. The sounds are less "boomy" i.e. less "bass" than what a top loader would produce - likely due to less volume of water or mass. Apparently the Maytag branded version has automatic temperature control on some water temp settings - which means is basically runs water down the drain for you - until it gets hot - then fills with water. Personally, I prefer my idea to install an adjacent, simple, easy, electric instant water heater. They maytag version was recalled and ultimately discontinued in Canada, as for some reason, Maytag's version had problems with potential fires from the motor - did not control itself as well. As a fix - Maytag simply sent people GFI outlets?? This according the web - and a good service tech. Speaking of service tech - my complaint about the pair would be about the dryer - not the washing machine. The dryer is slower - but I expect this of a compact dryer. It also has a very tiny heating element. The plus - it never gets too hot, so less damage possible to your clothes. My real complaint about the dryer is that the sensor simply does not work right. I set it to "damp dry" - the least dry setting, and the dryer still completely dries out the clothes - and keeps drying for about 20 minutes after the clothes are already completely dry. I have had the first dryer completely replaced, the second dryer a sensor replaced all under warranty - but they continue to act the same. Serivce tech who was over told me they use inferior sensors in the asian machines - more of a temperature sensor than a proper humidty sensor. Now with a reno going on - they dryer is in an unheated room - temperatures around 44 to 55 Farenheit - so perhaps when it is back at normal room temp it will be okay. Since we got the pair for such a ridiculously good deal - we have decided to live with it if need to - and probably switch to a manual timed dry to prevent over drying. Samsung customer service in Canada has been very good - they have been quite willing to address the problem - a cuple times - even though so far - no success. We'll have to wait and see when the room temperatures are back to normal. Our prior bottom of the line GE full size dryer, was able to accurately dry clothes, even in these lower room temperatures. As to the size of the machine - we can pack as much or more than we could is our extra large old Kenmore top loader - so no concerns there. The king size front load machines are quite unnecessary. They have only become so popular because customers IMO in North America, can't seem to grasp the concept that a front loader really does have a lot more room inside than what LOOKS like a comparable sized top loader. Good luck!

Wow. I did read through them but there's so much non-pertinent information that I thought it would be helpful to have a concise, on-topic thread with facts rather than speculation and holier-than-thou opinions. Clearly this site has devolved away from useful user-generated content to a site for frustrated sales personnel since I was here years ago. By the way, I finally did get through to Maytag. For other actual consumers seeking straight-forward answers without all of the attitude and hidden sales tactics found on this site, I suggest going straight to the manufacturer.

The tub also hits something in the bottom when it bounces up and down while it's tumbling. That is what's making the thumping sound. This whole process of bouncing and swinging is pulling and stretching the boot. Who knows when that's going to give. The only time my Epic runs well is when there's nothing in it. It's a thing of beauty, then. But as soon as I try to wash anything in it, the tub bounces and swings all over the place. I have another service appointment for tomorrow morning, 8-12. I spoke to Maytag after the last service tech said that the new suspension parts he installed was not going to fix the problem and I would have to call Maytag for information on how to proceed. He was right. Maytag wants tomorrow's service tech (it's never the same tech) to call Maytag's engineering department directly while he's with the machine to see if they can fix it. The problem I'm having with my Epic is exactly the same problem that Matt experienced with a Duet. Here is a link that might be useful: Whirlpool Duet Issues...