You have proof with the ring doorbell video and I'd insist on much more. Your key box code has been compromised so insist that the listing agent has the code changed. Anyone can now get the code from the clients who entered and rob you blind. Also insist the agent who gave out the code be banned from the listing and demand all showings the agent MUST be present to open the lock box without exception, or else!

Yes. You can require the listing agent to be present when shown. Customarily, if the listing agent or their designated assistant can't be present, the buyer's agent will access the property using a realtors lock box access. What you may be seeing on your Ring doorbell is another agent accessing the house. If you don't believe this to be the case, you need to advocate for your safety.

If your listing realtor balks at being physically present, there are other ways to control access. For instance, you can require showing by appointment only. The presence of the lock box is only revealed when the buying agent makes the appointment with the selling agent.

Your selling agent wants to make access to the property as easy as possible for the potential buyer and doesn't want to take up their own time waiting for someone to show up for an appointment. This is one of the things that you are paying your realtor to do. Don't be shy about making things safe and easy for you and inconvenient for your agent.

Because I have dogs, I always insist that the listing note presence of the dogs and require an appointment in order for the dogs to be removed prior to showing. This tends to reduce the number of viewers because only serious buyers will go through the process of making an appointment. I also have noted on the listing data for agents that it is easy to show with quick notice but the dogs must first be removed.

Now that most viewing is done via internet prior to visiting, asking for an appointment is not out of line. Your security is of primary importance. If your agent can't or won't accommodate your security, cancel the listing and get another agent.

Thank you kevin9408 for your suggestions. We were shocked how she easily dismissed our concerns.

Agree with home chef.

Change your instructions to "showings by appointment only". You need to speak with the manager and if that is who's involved and you're unhappy with the response, you can take the house off the market. You may tied up until the listing period would otherwise have expired but you need to pick which priority is more important.

A parenthetical comment - when a house is subject to showings to potential buyers, all small valuables should be removed and remain elsewhere.

Something similar happened when we were selling our house in NY. We didn't have a Ring Doorbell but sometimes I would take the dogs put them in the car and sit at the end of the street waiting for them to leave. I noticed a few times people going in after 'someone' opened the lockbox and they would drive away.

We were very upset, brought it up to Agency and the Agent, both denied it happened. I fired the Agent and the Agency gave me a new agent with the agreement it was to be by appointment only. This agent was wonderful, we were very happy with everything and she sold the house. She went above and beyond working around us and handling things which she wouldn't be expected to do.

When we went to the closing, our agent was there and I noticed the first agent sitting outside the lawyers office. I wondered why she was there. Later found out the the Agency gave her half of the commission. She did no work and was fired by us and yet they made our agent (who sold the house), give her half the 6% commission. I was furious.

My husband and I decided to give our agent additional cash from the sale so she got her full amount. She worked very hard for us and we were so upset.

Jane

In my company buyer's agents call to make an appointment for a showing. They are then given the lock box code. This may be why the listing agent doesn't think unaccompanied people are coming. It's possible a buyer's agent gave the code to someone and the listing agent doesn't know this. At any rate, and agent who gives the lock box code to an unauthorized person could lose their license.

Don't lockboxes have remote settings? Change the code after each showing?

There are bunch of different types/brands of lockboxes. Not all have the same features.

The unanswered question is how do you know that none of the people entering were an agent?

Put your dogs in a secure area, but wait till the person seeing your house shows up before you leave. Ask for a business card to prove they are an agent. Your house, your rules.

We have 3 dogs, so I would place them in the car in the garage just before the showing time. As soon as the agent showed up, we would get in the car and leave. We did come across buyers as we pulled out of the driveway and just waved and drove away. We were as accommodating as possible, but weren't going to completely disrupt our lives!

Get rid of the lock box. There should never be a showing without your realtor or her assistant being on premises to unlock the doors.

What Rrah said. How can you tell from a Ring doorbell who is a real estate agent or not?