Do they admit they made a mistake or is it your word against theirs? It's been eight years since we had our granite countertop installed, but one step I specifically remember is that they emailed us a picture of our slabs with the proposed cuts superimposed. They would not go ahead without our approval. That served as a "receipt" for both parties.

@HU-754453351

I am sorry this happened. What does your contract say? I think we paid 50% to our installers prior to installation. And like @dovetonsils we had photographs of our slabs and the template. We even went in person to look at the template just incase we missed something. We worked with our installers who were thankfully amazing. I wonder if you can talk to them. I am sure they need to make something for their work. Maybe they are willing to work out a deal for you. Did you get any photos of the slabs your bought prior to the cutting? I know this might help too. Wishing you success in this journey.

I am a fabricator. After "not showing up on the day they were supposed to be installed and being ignored for several days we finaly got the excuse that production was taking longer than expected along with a photo of the cut island." I would ask for my money back and find a competent fabricator. One of the easiest to spot indicators of a poorly run shop is failure to meet schedule and your guy sounds really bad.

Dovetonsils,

They did say it was their mistake. We were given photo templates laid out on both slabs, we then went in and we tweaked the layout on one of them and told them to proceed with the one we wanted. I have all of it over email. They simply cut the wrong template.

This was all just discovered today so we will wait until Monday to discuss a solution. The gentleman today said they would be willing to source another slab and re-cut but ultimately that still wouldn't be the one we really wanted, that’s gone forever now.

Im not one to be difficult but if we chose to just accept it I feel we should be compensated for the mistake. I’m just not sure whats fair. After all this is a $7k slab.

Boxerpal,

Oddly enough we have no contract nor did thet ask for a deposit. These countertops were coordinated through the cabinet company who I also have no written contract for. I’ve found that part super odd as well.

We did in fact go in and do the layouts in person, they simply cut the wrong template.

Oldryder,

Its a large radius edge with an ogee at the entire perimeter. They said it was just taking longer than expected.

HU:

Someone else thought your desired slab was more valuable than you did and the fabricator bet that he could sell it for more than you were paying and that you'd be happy with your second or third choice.

Now the fabricator has to subtract the time and material he spent on your end of his bet from the extra money he got from your preferred slab to see if he make the right call or not.

This is business; nothing more, nothing less. I'd walk if it were me. Sure it sucks having your kitchen delayed, but that beats the hell out of being filled with regret every time you walk into your kitchen for the next 20 years.

"Its a large radius edge with an ogee at the entire perimeter. They said it was just taking longer than expected." A laminated edge like yours does take longer in the fab shop but since the edge was part of the original order that extra time should have already been in the schedule so it's just an excuse. Occasionally a fabricator has to work with a new stone that requires much more processing time (like a quartzite or schist) but in that case the customer should be advised immediately and the delay should be a couple days at most.

Joseph,

That is not the case as the slab we were supposed to get was used for the remaining pieces. Again, they just mixed em up and cut the wrong one.

I thought you had originally had three on hold but then there were only two? What happened to the third one?

Wiscokid,

No idea, we imeadiatly went back to the slab yard and it wasnt there. That will be one of my first questions come Monday

I would not settle - you have to look at that piece every day and you’ll wish you would have gotten what you really wanted.

I had three slabs sold out from under me a few years ago. They were tagged and had a deposit on them but the yard still sold them to someone else. A builder came in and wanted all six so they gave them to him. There are no ethics in this business.

cheri127:

That builder is a repeat customer. You're a onesie.

@Joseph Corlett, LLC Truth but it's still unethical.