Hello,

I am sorry to hear that you are having trouble reaching out to us (if you are in Canada) or Art Culinaire (if you are in the US). This is one reason why I keep an eye on Houzz, sometimes our websites / emails / contact forms might start acting up and prevent our customers from contacting us.

If you would like to send me your contact information privately, I can ensure that someone will be in touch with you quickly.

Patrick

Hi - once you succeed in contacting LaCanche you may find yourself rather quickly in the same position that I am in.

I became interested in LaCanche when I found positive videos on Youtube. Then I contacted their NYC office and eventually received glossy brochures to pour over. Relatively quickly I'd seen every LaCanche video, ready every article, knew the brochure verbatim, and analyzed every customer review I could find. It was impossible to take my LaCanche interest/relationship any further... without actually booking an expensive trip to Manhattan for several days. That trip will be in July 2021. I'll have my 30 minutes of looking, touching, feeling, and asking questions at LaCanche. Since I'll be in town I've also arranged appointments to do the same with my other crushes: LaCornue and Officine Gullo. I will visit all three showrooms ON THE SAME DAY. I will not buy anything - just look. After the NYC trip I'll fly back to my hometown and think. There's only so much I can really know and be assured of. Either I will absolutely love one of the ranges and have my heart set on it despite the costs and inconveniences of ownership... OR I will not absolutely love it and I can wipe my hands clean of the entire infatuation.

Good luck!

Oh gosh, I had the exact opposite experience when we first reached out to Lacanche. Patrick, who responded above, is very helpful on the boards and I’m sure can put you in touch with the right person, whether you’re on the East or West coast. We did end up ordering a range after seeing them in the NYC showroom. We’ve had ours for nearly 2 years and it is a dream to use daily. Best of luck!

Munger - I hope your visit went well! I actually was in NY a few weeks ago and had thought I would visit the showroom, but decided to take a pass. Curious what you decide.

Megs - thanks for your feedback! We ultimately decided to go a different direction, as my husband was uncomfortable having to make that much effort to purchase a luxury appliance. Glad you love yours though! I will say, I did reach out to the La Canch/AC service department with some questions and they were very helpful and prompt. Not sure what is going on with sales - perhaps they are overwhelmed. But I did try multiple times through the website and also directly emailed the sales person listed on the estimate. I was disappointed, but ultimately had to agree my husband had a point. :(

Just returned from our trip to Manhattan in which we visited Officine Gullo and LaCornue (Chateau) show rooms. We had planned to also visit LaCanche but unfortunately we simply didn't have time to do the LaCanche visit. Getting from place to place - even though we are relatively efficient on the subways - it's difficult to be absolutely prompt with appointments. There are so many diversions and delays to throw us off our appointed time schedules!

The visit to Officine Gullo (Ms Carla) was at 11am in Soho. Our first appointment of the day - and we were even late for that! ;-) Carla greeted us at the door and was a very accomodating and gracious hostess. The Gullo space has a beautiful open loft style showroom. We went to see the OG Professional ranges. The very first range you see as you walk in the showroom is an OG Pro black 71 inch (?) with 4 sets of hob elements. After spending years watching videos and reading articles it was great to finally see the Gullo products and touch them. That black range - with shiny black steel finish knobs - was dazzling. Touching any part of that range was satisfying. Turning knobs, pulling handles, lifting grates/brass burner elements, etc was like touching heavy, highly polished Italian granite. Such heft and weight and quality. The beautiful deep paint color (in this case gloss black) made the chrome metal accent trim JUMP / POP so dramatically. It was a tactile and visual treat. Manually disasembling the grates and lifting the brass burner elements... this was so obviously a benchmade/handmade product made by architects and artisans. The showroom contained two other OG Pro ranges as well as a Florentina range. Vibrant color swatches of sample drawers with every combination of metal pulls/knobs filled the walls. We crawled around opening drawers, oven doors, putting copper cookware on shelves, hooks, burner surfaces and in ovens. We asked rapid fire questions to Carla which she fielded politely and accurately. Never an "I don't know or I'll get back to you" - she knows this product extremely well - and pricing information for the most random accessories and options like custom backsplashes and hood lighting options.

What impressed us perhaps the most - was the fact that Gullo doesn't mandate that you must get an oven(s) in their ranges. In our case - we plan on having wall mounted Speed Oven and Combination Speed Ovens. However we want the appearance of a full range. We don't just want a rangetop appearance. We want custom storage cabinets and drawers under the hobs so it appears like a full range with ovens underneath. This is an option that LaCornue Chateau does not offer.

The LaCornue visit at 150th East 58th in midtown was also great. There is absolutely NOTHING wrong AT ALL with the Chateau ranges. They are gorgeous. But to shorten this already long entry... we have decided (easy decision) to go with the Gullo!