Which faucet brand is best ? Waterworks vs Graff Vs California faucet

2 years ago

Hi we are doing a bathroom remodel with all new fixtures in master bathroom. We are looking at the modern design in all lines ..

We zoomed the choose down to Waterworks Flyte collection, Graff Mod+ and California faucets Tamalpais collection

Any suggestions which is the best and higher end brand out of these 3 in terms of quality and durability?

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PRO

StarCraft Custom Builders

2 years ago

last modified: 2 years ago

@ Davide Teolis

Are you some kind of wuss? Why are you letting Cal Faucets get away with this?

The Cal Faucet warranty is

"Mechanical Warranty: A limited lifetime warranty is provided on all mechanical parts to be free from defects in material and workmanship under normal usage."

The term "mechanical parts" is not defined, which is to the disadvantage of Cal Faucets. Because they are not defined a court applying the ancient doctrine of contra proferentem must give them the widest possible meaning. Since a handle is required for the mechanical operation of a faucet, it seems to fall well into the category.

There is no possibility that ha loose or broken handle after two years is ordinary wear and tear or any other exception to the warranty.

Here's what you do:

1. File a complaint with the Better Business Bureau. No sensible company ignores a BBB complaint or wants to risk a low BBB rating. Right now Cal Faucets has an N/R rating down from an A+ a few years ago.

2. File a complaint with your state Attorney General's consumer affairs/fraud division (they have various names). Same reasoning: No sensible company ignores these complaints or wants a bad mark.

Most likely these actions will resolve the issue in your favor.

If not, then

3. File a suit in your local small claims court. Its easy, and you will win unless you screw up completely. To avoid that possibility, read The Warranty Game: Enforcing Your Product Warranty.

The thing you do not need to do is complain about the problem on the Garden Web, Yelp or any place else that cannot help you win the game. It's just a big waste of time.

Good luck, not that you'll need it.

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Comments (10)

S Noh
2 years ago
What did you end up doing?
Davide Teolis
2 years ago
This’s my California Faucet after 2 years. 800$ each, I have 2 vanities ..They say lifetime warranty, but the costumer service is not going to replace my tap handle, they just offered to send me the cartridge for the leak I have from my shower column. Anyway I need to pay for the plumber. Very disappointed, I’m 57 years old, I owned many bathrooms, I have never seen such poor quality for the price I have paid.
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Home Captured
2 years ago
California Faucet is better then Waterworks but have no idea about the Graff.
opaone
2 years ago
Old thread but FWIW from our, our interior designers and plumbers experience; avoid Waterworks, California Faucet and Rohl. Stick w/ Kohler (or Moen?). Across 3 houses we've had numerous problems with all of the first three along with poor customer service from all of them. Few problems with Kohler and good customer service for those few.

Plumbers we've worked with consistently say Kohler & Moen for reliability.
Rand Cha
2 years ago
That's really unfortunate. The 3 you mentioned seems to have positioned as high quality and I often see them showcased our front at the displays.
opaone
2 years ago
I think they are higher (at least in the case of Waterworks and Rohl) quality form but not function.
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StarCraft Custom Builders
2 years ago
last modified: 2 years ago
Get the real scoop. Read our in-depth reviews on Graff, Rohl, Waterworks, California Faucets and about 246 other faucet companies at Faucet Reviews and Ratings In-Depth, Independent Reviews of Over 250 Brands.
Patricia Bell
last year
StarCraft Custom Builders…thank you for the AMAZINGLY thorough faucet reviews you have on your website! I just read the one for California Faucets (took a little while, but totally worth the effort).

I found this thread because I was searching to see what other people’s experiences have been with California Faucets in particular. I just placed a very large and very expensive fixtures order from them two days ago; today my contractor came by and as we were reviewing what I ordered he suddenly realized this is the same brand he’s been having major issues with in another remodel he’s doing. He said something like 4 out of 5 faucets had leakage problems and it took forever to get replacement parts sent out - and even then it didn’t fix the problems. (He said one of the faucets has had an ongoing problem for six months, yikes!!)

I wanted to make sure the issues he was describing weren’t maybe due to my contractor and his experience with the product line, so I did some additional research and called my local Ferguson showroom. I have a long relationship with Ferguson and their customer service people confirmed that they currently have several open ticket issues for California Faucets which seem to point to manufacturing defects.

My wall-mount lavatory and shower fixtures are going into marble slabs, so now I’m very, very concerned and thinking I should cancel this order ASAP rather than risk having problems with parts that are behind slabs and inaccessible for fixing if anything fails….. not to mention, I have to wait 12 weeks just to get the fixtures themselves. It looks like the info on your website is pretty recent, and it is a glowing review of both their quality and their service. I would like to believe that these are great faucets and I won’t have any problems but now I am definitely spooked. As someone else said, their finishes are beautiful and I really don’t want to scrap this whole thing and start over but I also don’t wanna have any nightmares a few weeks down the road. What to do…..what to do?!?!?!
Rand Cha
last year
We went with California in our master bathroom, Hansgrohe with in our guest bath, and Kohler for our kitchen. We have only been at the house for about 2 days so far and we love the Cal Faucets. We ordered these last October so we're going to see how they have held out. I definitely appreciate all the conversation and feedback here. I hope we aren't going to have serious issues with the Cal Faucet in our main bath.

Which faucet brand is best ? Waterworks vs Graff Vs California faucet

StarCraft Custom Builders

Comments (10)

S Noh

Davide Teolis

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opaone

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