Izabella morrissey any progress on the law suit?

Fortunately I was able to return all of mine before installation and get Duralux Performance. It was supposed to be installed last week but my builder was not able to do it. My area was hit hard by Hurricane Ian and my second bedroom’s ceiling is on the floor. I believe everything happens for a reason!

@David Wang Did you send something to the manufacturer?

The manufacturer is:

Swiss Krono, LLC

810 Technology Drive

Barnwell, SC 29812

(803) 224-9150

www.swisskrono.com/US

The Optimax Flooring is NOT DIMENSIONALLY STABLE. THE PRODUCT IS TRASH. EXPENSIVE TRASH.

I have to pull up my flooring and come out of pocket an additional $10,000 because of their defective flooring.

Take a look. Haven't even lived in the home.

Suspect spots of bowing, and the pull up. Note concrete was used to level my entire slab, vapor barrier applied with no evidence of moisture after pulled up. The home has been under A/C since the flooring installation began. The boards are banana boating. They are not dimensionally stable.

This is the corner of the closet I ripped up after installing base and the floor failing without even living on the floor. See the planks below.

In the closet.

After pull up,

Look at this trash. NO REFUNDS. Point the finger at the installer. What a joke!

Vapor barrier installed. Zero moisture detected.

Photos prior to base installation... claim was filed the day these photos were taken or shortly after. The entire install had enough room for the floor. I filed the claim well before the floor failed. I filed before baseboards were installed. I had to continue the project because I have a lease that expired that thankfully, I could extend but cost finances I do not have available. ALL BECAUSE OF THIS WARPED FLOORING!

This was professionally installed by someone with 10 years experience and does work for so many local stores as well.

The inspector FLOOR AND DECOR hired lied up and down in his report. He did NOT even inspect the box or the pieces the store manager gave to me to keep to show him because they are warped prior to install.

If there is a lawsuit, I will join.

From the South Carolina Swiss Krono Representative in the States:

As you know, one of our corporate affiliates, Swiss Krono AG in Menznau, Switzerland, is the

manufacturer of the flooring that is the subject of the warranty claim. To avoid potential language

barriers and time differences with Swiss Krono AG, I am handling this warranty claim on behalf of

Swiss Krono AG.

@Izabella Morrissey Any lawsuit progress?

I happen to find a review of this product online and it says you are better with other popular brands like Coretec or Pergo. However, the flooring is thick and good for the style but scores low on affordability and other aspects. Also, many buyers complain about the floor separating at joints.

So, F&D contacted me today stating the inspector’s report came in today and stated the gouges and dents in my floors were objects dropped on my floor, however the inspector stood right in front of me and stated something different, F&D also stated he did not address the planks separating and lifting. I will be contacting an attorney ASAP.

Optimax IS TRASH!!

There has to be something we can do? Everyone is having the same problems, warped defective flooring with no help from F&D. Lost $11,000+

Ours is great. No issues. It’s been recent though so we will see

So far so good…🤞🏼

We just had optimax flooring installed and I noticed it buckling in several locations and now this has happened. It’s getting worse by the day. We purchased through Floor & Decor and it was recommended to us in store. we thought we were purchasing high end flooring based on price. Has anyone been successful in obtaining a refund from them?

My flooring is doing the exact same thing, Floor & Decor sent out their inspector, and might I add he had nothing good to say about the flooring, however, when he sent in his report, he stated the gouging in my planks were from my Contractors and never addressed the flooring buckling and coming apart. I contacted the inspector and addressed his unprofessionalism and he did not respond back. At this point an attorney will have to get involved.

As far as I’m aware, there are a hundred people on this site that have complained about this product. Floor and Decor has blamed the installers and Floor and Decor refuse to take any responsibility for this problem. I only read one report of someone getting any compensation. There had been some talk of a class action suit, but I haven’t heard anything lately.

@karen, 21 different people on this post have complained (there are 100+ posts but not all complaints). you could reach out to the group of 21 and coordinate a refund request and split the legal fees. There is just not enough people for a class action lawsuit. One poster detailed how he received his refund, maybe follow his suggestion.

Just to reiterate how I got my money back. Get a framing square and place it on the corners of any leftover pieces. Get a few shims, and find the out of square corners and place the shim in the gap. Take photos.

If you hired an inspector who will not revise the report based on the photos ASAP, backcharge your credit card. They never tried to sue me for the money, since the work they performed was at best a failure to achieve the result the data indicated, if not incompetance or dishonesty..

Contact the claim rep with floor and decor with the photos, and make it clear that the photos prove your product was out of square and that is all you need to prove it was an unnacceptable product.

Thank you David

@DavidWang Was your floor already installed? We are having the same issues - Peaking, buckling, squishy areas on our installed flooring. We sent photos to F&D with our complaint and she claims it most likely not the product but the installation or an uneven subfloor. We hired a professional installer who had to take a class at F&D prior to installing it. Any advice would be greatly appreciated. Regards, Beth.

A month w furniture on the optimax. everything seems fine. 🤞🏼

Looks great! After 1.5 years we have no problems either.

We absolutely HATE this flooring! After a month of having this flooring installed it was chipping and separating. we had a professional come out and re-install and replace planks and still having issues.

@Amy, I highly recommend you hire your own inspector to come out and send that report to them, to see if they will honor the so called lifetime warranty. The inspector that was sent to my home, talked about the flooring terribly, then turned around and sent in the report that it was my contractor’s fault. That’s when I was advised to hire my own inspector for at least $500 - $600 and resend those results… I’m beyond Frustrated at this point.

I been looking at Cali flooring

We are having same issues within 2 months of install. Please keep us posted on any class action lawsuits or success in getting refunds from F&D.

I’m not sure if anyone has started the process for the class action suit, however, as for obtaining a refund, F&D will do everything in their power to not refund your money and/or take accountability.

I've had the same issues. This product is crap. We had it professionally installed in new construction and its coming apart for a second time. It's the worst. And F&D is not helping.

Floor & Decor sent out one of their inspectors to my home. The inspector stated the floors were horrible, however, when he turned it the report, he stated it was my contractor’s fault. I was livid. I reached back out to F&D and was advised I could hire my own inspector and start the process over.

This flooring is terrible! I had the same issue and now have to trash it - ~ 1000 Square feet, in less than 18 months, I have to replace the floor. I would warn everyone to stay away from it. We used self-leveling concrete, the blue underlayment and it was in an empty unit, and it buckled and popped within 3-6 months of installation. I am out the product price, install and now replacement costs/ install. 100% Regret. I am now in search of another brand/store together. I would join any class action if it was started, I believe F&D is no longer selling it.

I feel for you Shelley, unfortunately my attorney told me to put carpet over the affected area. That was insult to the injury. I still have all the pictures in case someone found a layer willing to take this up. There is enough of us with proof how bad this product it.

We purchased Optimax chateau konig for our Ft Muers Condo this spring, we had it professionally installed. we came back up north and our cleaning lady says it is buckling (the edges are popping up). if F &D cant make it right i will check into a class action, so please all stay in touch.

Floor and Decor will push off blame onto the installer and homeowner in all cases. They send out their own inspector to ensure that they have done their due diligence. Box says it has to be on a level surface of 3/16 over a 10 foot radius. This is almost perfectly flat. So without a perfectly flat surface this product is going to SUCK and installers don't know that.

DON"T buy this product. It's different than what most installers are used to and they will assume it's as flexible as Vinyl...but it's not. My floor broke in at least 5 spots and I'm going to have to pull it all up.

I'd join a class action also.

@Debi. Keep us posted. I went as far as going to the Floor & Decor store and spoke with both Managers. Nothing. I spoke with someone from Floor & Decor Customer Service, that was a joke. The floor inspector that was sent out stated to me the floor was Awful, however, when he submitted my report he was in favor of the Manufacturer. I was then advised by Floor & Decor to hire my own Inspector and they would take that report into consideration.
So at this point a Class Action Suit would be required, because Floor & Decor has no intention of taking accountability

They are still selling Optimax in the CT area. It was our favorite color/style and we were close to buying it. Thank you to all who posted here. I will probably go with something from Costco simply because of their return policy. We used some Costco vinyl flooring on an entryway a few years back. It was difficult to install but has held up well. I love the F&D store experience and am disappointed too here of the lack of service/support. This whole situation is what keeps me going back to costco.

what is the color that most people installed? I installed beaumont, and I see that they are discontinuing it.

I installed the Beaumont also. That’s interesting they’re discontinuing the product, I just spoke to Floor & Decor awful Claims department again today and was basically told I have to pay for a second inspection because the first inspector that came out didn’t state my floors were buckling and separating. I am beyond furious at this point, this has been going on over a year.
Where did you see the floor is being discontinued?

If u go onto website under eco flooring Beaumont is gone. If you search under name u can find it at discounted price. This leads me to think its discontinued.

I don't think it's all of Optimax; I think it is a specific style/color; that is my guess.

@shelley1551. Yes, it’s the Beaumont. Just about everyone in this thread has the Beaumont

I sympathize with all the folks having issues. It's a big expensive job to have to redo. I assume we were lucky and possibly the style we used was not defective at the time anyway. I installed 50 boxes of Chateau Neuveux (Dark Gray) 2 years ago and we have not had one issue.

@williamgcrawford I have used (and still use Floor and Decor) for many floors, including some wood on my main floor, its why I am so frustrated by the Beaumont - it si the first one after many, many floors (I remodel most of the houses I move into) from F&D. I am rethinking that going forward. Just super bummer due the expense/labor.

Ok, I was going to buy this but not anymore. I am buying an old home in FL. Does anyone know if NuCore is ok to buy and put down? I am not sure what to do now.

We had the beaumont flooring installed throughout our whole house (minus the bathrooms). When we purchased from F&D I noticed this specific color had been discontinued and was on sale (still expensive though!). I asked why and was told that the color was no longer on trend. I didn’t believe that but took his word for it and felt lucky the color I wanted was on sale! We bought 1800 sq ft worth, and hired their contracted installer. Prior to installing, I spoke with the main installer about the flooring and mixed reviews I had read. He assured me this is a top quality flooring and if done right with the proper underlayment, it will be perfect and last for a long time and that he had installed this flooring for years. So we went with his suggestions and had them install. 6 months later and we are experiencing the same buckling and separating issues mentioned in these reviews. We reached out to the installers about our issues and they came over to inspect. They said the floor shouldn’t be doing what it’s doing and that they would have to speak with their manager before any repairs can be done. But now we are unable to get anyone to take our call or call us back from the install/contractor’s office. They are avoiding us, argh!! I am hesitant to even bother contacting F&D, especially since their contractor is blowing us off. Has anyone looked into a lawsuit? I think we’d have a good case. Here are a few pics, but they don’t do it justice. It’s much worse looking in person.

I am in the process of removing 1000 square feet, in less than 2 years. It never stopped. It is very rigid and any slight uneven anything snaps the locks. I did really like the color and pattern.

I have notice that the thinner the total thickness of the lvp, the easier it is to buckling up or warp as it's not that rigid. For the last 3 rental houses I used the total thickness of 8mm from Medieval Floors Chaumont and loved it. We are now shopping for the Medieval Floors 10mm thickness 30mil wear layer, but not sure what to pick for our off-white cabinets.

We installed ours (Florida home) over a year ago, had zero problems best flooring we have ever had. make sure you use the recommended underlayment, you need it regardless of what they tell you. We got Rainier Mist. 1000 percent recommend. PS no matter how many years experience someone has the installation is a mix of laminate and vinyl, so they have to be familiar with this specific flooring (ERF) or it wont be done right. ours was installed perectly anf we have had zero problems

I having the same problem wow

I installed Optimax Sumpter Springs Eco Resilient Flooring, and after one month I am seeing the same problems. Should have checked online first!

We have sanoah pike. have had issues with buckling. hired independent inspector. come to find out this product has to expand and contract. our door casing and baseboards were installed too tight on top of the planks. floor could not move so it bowed. some planks were even butted up to the wall. These are major issues with this floor as it has to expand and contract.

We have Verano Oak. Terrible buckling. I wish I had known.

DO NOT USE THIS PRODUCT!!! IT DOES BUCKLE!!! VERY BRITTLE AND DIFFICULT TO INSTALL AND WE USED PROFESSIONAL INSTALLERS RECOMMENDED BY FLOOR & DECOR. WE HAD IT INSTALLED IN OUR ENTIRE HOUSE (EXCEPT BATHROOMS) IN 2022

Reading all these comments is infuriarting. We just had an inspector hired by F&D come to our home. His report came back as it was our fault and no manufacturer issues but we have dozens of cracks in the corners of boards and chips in the surface of the boards. He blamed it on us dropping things etc. We've dropped one thing on our floor and didnt even share that gouge with him because it was our fault. Every day the floor gets worse. We will be hiring our own inspector asap and will be contacting our attorney. Has a class action been set up? If not I will ask my attorney about starting one.