After my recent experience with Maiden, I do not believe all of the positive reviews. There are price discrepancies for the sectional I want to order and their customer service team was rude and talked over me when I tried to explain that there are 3 different prices being quoted for the exact same item! I was told its a website “glitch” and that the actual price of the sofa I want is more than what the website shows. Website shows $5425. By text customer service told me more than once it’s actually $5500 list price and by phone/email yet another customer service rep told me its even more- $5550! I told her i don’t trust these seemingly arbitrary price discrepancies and she said the higher price IS the price, doesnt matter what the website says or the other customer service rep says- the highest price stands, take it or leave it. If they can’t even get their story straight on the pricing, how are they gojng to get my order right? if they seem to just change their oricing arbitrailty and not honor whats written on their website- why would I trust that they are going to honor ANY of the written policies or product information on their website. Seems like they put out false information and then cal it a ”glitch” and the customer is the one who suffers for it. The difference in price won’t break me, its a few hundred- but the principle of it and the poor customer service make me wary of Maiden. Seems like an Untrustworthy company!

C, yes, I chose the fiber and foam because I wanted the support and not the sink in feel. We find them to be very comfortable. With that said, we had specific requirements to fulfill. My husband is a disabled vet and has several back/neck surgeries, the last procedure went awry. One of my sons fell from a 24 foot ladder onto a fence top and required surgery on his lower back. So I needed to find the highest back cushions that weren’t hard but provide support. This couch at the 90in length had split cushions as the standard. BM worked with me to to provide the three cushions instead. In my mind three smaller seat cushions would hold shape better than two larger cushions. More info than you probably wanted to know, but I wanted to share my purpose and intent. It’s easier for the two injured and my older in-laws to sit and get up from the couches because you’re on them rather than in them. Hope that makes sense. Additionally, I love that I just have to vacuum them and not mess with fluffing.

we have the sullivan and some other pieces from maiden home and are very happy with them. 8 way hand tied springs, reviews, made in north carolina and the fabrics were what stood out for us. the quality of construction and durability is great - it really looks and feels like a luxury piece of furniture 2 years later. sixpenny we looked at and passed on - i think its nice enough but just not in the same league from a quality/luxury standpoint (made in china, the fabrics just dont have the same hand etc)

I love article.com for furniture, we got a sofa really similar to these from there, and they offer a very flexible return policy that I believe applies to Hawaii: https://www.article.com/product/12828/abisko-quartz-white-sofa