Had a similar situation with them. Bought a fridge - new, with warranty, came with all the paperwork, but a scratch & dent unit. It stopped working within the first year. Long story short, we had a manufacturer's service tech out & we discovered that the unit was not under warranty. According to factory records it had been "scrapped" (manufacturers term) and was never intended for sale. DHS did give us our money back, so that's a good thing. But the whole situation was a hassle to deal with and we were out the $75 service call from the manufacturer. Maybe the solution is to get a serial number & check that specific unit with the manufacturer in advance to make sure your unit is covered. We learned that another thing to look at that might tip you off to problems is the power cord. The molded, factory plug on our unit had been cut off & replaced with an after market plug. The service tech said that he had seen this before (not saying the other units were DHS supplied) & this was a dead giveaway that the unit was scrapped. Again, had an issue & it was solved, but would have preferred to avoid the problem from the get-go.

We spent $20,000 over the last three years with AJ Madison outfitting our guesthouse and home. All new washer/dryer (Bosch and GE), dishwashers (Bosch and GE), stoves, and refrigerators—the works. The dishwasher in our house never worked right. We had technicians out five times in the first six months before I contacted AJ Madison. I emailed the sales agent I had dealt with for all of the purchases. She referred me to Kellee in the “Client Experience” department. This is the email I got from her: Hello, Thank you for reaching out. We apologize to hear you are having troubles with the unit. While AJ Madison offers a 30 day return window on un-used and un-installed items, the manufacturer provides a full year of coverage. Should the technician deem the unit non-repairable, GE with authorize a direct replacement and organize the exchange. Should you have any additional questions, please give GE a call at Since I purchased AJ Madison’s “White Glove” delivery service and had it installed, this absolved AJ Madison of any responsibility, from their point of view. Lesson learned: don’t bother with their delivery service which was mediocre at best. Better to use someone local that you know and trust. Anyway, AJ Madison’s “30-Day guarantee” is worthless if had your appliance installed. How would someone know the appliance was defective if they had not installed it? I responded that I bought my dishwasher from AJ Madison, and I expected them to replace a defective product they sold, just as when I bought a KitchenAid mixer from Target and it went out two months afterward. I took it back to Target and they replaced it on the spot. The next email I received from AJ Madison informed me that if I continued to have trouble, they would be happy to call on my behalf to schedule service. I can do that. I DID do that, several times. After this, I never heard another word from them. I thought a retailer with the bulk of appliances they sell, that AJ Madison would have the bargaining muscle to take care of their customers; obviously, that’s not the case. Several friends had urged me to use Best Buy, Lowes, or Home Depot, which take back appliances that are defective, but I thought I’d support a lesser-known supplier for better service—my mistake. I’m so sorry I ever dealt with AJ Madison. They don’t stand behind their appliances and they don’t stand behind their word.

I would NOT purchase from Thor ever. I purchased the 48” gas over and range in Oct 2020 but it was not installed until May 2021 since we were building the home. Like another reviewer said, the delivery was terrible and just left this in our yard. Fortunately we have a tractor and were able to move it carefully to the house. We used the stove and oven from May until October without any problems. Then one day the oven knob light was randomly on in the morning when we woke up. The oven was slightly warm but the knob was in the off position. Turning on the oven and letting it ignite and then turning it off made the knob light turn off. This happened every day for about 4 days and then the circuit breaker the oven was plugged into simply flipped. We flipped it back and instantly it blew again. We unplugged the over, switched the breaker to on and then plugged it back in and it blew again. We tried plugging it into another circuit and the same thing happened, it would trip the breaker immediately. At this point we knew that it was definitely the oven, which was still under warranty. We called for service and about a week later were told that they could not find anyone in our area to fix it and asked if we could find someone. We spent about another week looking for someone who would work on this unit and called over a dozen appliance repair companies and could not find anyone. We called them back and they told us someone from a company four hours away would be contacting us. A week later we never heard from them so we called them back. They told us to wait another week. After another week we called Thor back and they told us they were trying to assign it to another company. Another few weeks went by, I was staying in contact with Thor throughout this entire time and at some point they manage to find someone but gave that technician a random phone number so it took another two weeks before that technician could contact us. At this point we had already past Thanksgiving and had been unable to host our large family since our oven did not work. The technician came out and spent the entire day trying to fix/diagnosis the oven but the parts that Thor had sent were completely wrong and did not take care of the problem. He had to order new parts which did not come in until after Christmas. At this point we were dodging snow storms and so it took another few weeks for him to be able to come out to install the part. Finally in mid January he was able to install the part and we had a working stove for three days. Immediately after he left the same thing began to happen with the oven light knob turning on randomly and the oven getting slightly warm when we had never touched the knob. After three days the oven blew the circuit and we are back in the same situation with a non functioning oven. Of course we contacted Thor and the technician. It has been another almost 3 weeks and we are now told that the technician is out of the country and only he is able to work on it. We are being told to wait another two weeks to even schedule the service. It will be over four months without a working oven and since it is still under warranty we cannot find another technician to fix it or attempt to fix it ourselves. I deeply regret purchasing a Thor product and will never do so again. This has been a horrible experience with no one at Thor trying to make this situation right. Anytime I express how difficult this has been without an oven and asked what Thor was able to do for us they’ve just told us they can do nothing and that we must wait. At this point I want my money back for the stove and start over with a new company.

Hi guys. Yes, I actually placed my order the same day I made the OP. We went with model HRG4808U-LP. It’s a 48” with the griddle. The griddle is great for pancakes, but anything that might splatter grease ends up making a mess. Both oven thermostats are accurate. If you have propane, I think some vendors offer a unit that already has the LP kit installed. I did the conversion myself. If you’re not mechanically inclined, I’d recommend having it done. I’ve never used one of the high end ranges in this style so I can’t compare the Thor to anything. The stainless probably isn’t the highest grade, and it will scratch if you’re not paying attention. I’ve had no problems keeping it clean with a wash cloth and warm soap & water. Wipe down with a very fine layer of olive oil and she shines up quite nicely. I installed the range in October 2017. I’ve had one problem where I got to experience their customer service. The igniter on the main oven burner was either mounted a hair too close to the burner, or the burner had a weak spot in the metal. Either way, the igniter burned a small hole in the burner tube. This caused the metal in the tube to flex and make contact with the igniter…shorting it out. Once I figured out the problem, I contacted Thor customer service. I explained what I’d found, and they asked if I needed a technician to come to my house to make the repairs. I told the lady I didn’t need a service call and that I just needed parts. They overnighted a new burner and igniter. Though I’m slightly disappointed that I had a breakdown, I don’t think Thor could have handled my issue any better. I coupled the range with the Thor HRH4805U Range Hood. The hood is awesome, but it results in a lot of stainless in one area of the kitchen. I purchased both from Dvorson’s in CA. They gave me the best deal and were great to work with. I’ve attached all the pictures I could find. Please pardon the mess in some of them. I’ll try to respond faster if y’all have any additional questions. Bottom line; I’d definitely purchase again.