We recently spent almost $30K in Ethan Allen, Pasadena on a dining set and two sofas for our new condo. To make a long story short, the dining tabletop had significant flaws, blemishes, chipped corners and holes filled with putty. Don’t fool yourself with in-store samples. Once they have your money, you are stuck with what you get and no one takes responsibility for what has been delivered to your home. The accent pillows that came with the sofas did not match our selected material and did not include the surrounding fringes. Tiffany, the sales lady evidently had not placed the correct order according to our selected material. Despite sending pictures of our selected material to Greg the manager as well as Tiffany, both of them still refuse to take any responsibility and accept their mistake. After spending some $30 K in this store, they refuse to even replace $200 worth of pillows due to their own mistake. When you are in Ethan Allen, you think you’re dealing with a reputable company until the furniture is delivered. If you’re in the market for anything with after-purchase services and warranty, you’ll be better off avoiding Ethan Allen. Their sales tactics are just like entering car dealerships. Never again will I or anyone in my extended family shop at Ethan Allen. Don’t give them any of your hard-earned money. Horrible service, no accountability and their prices are very expensive. They deserve numerous negative stars, if any star at all.

I am happy to share my experience with Ethan Allen Sleeper sofas hoping it will help others. We bought a Paramount Sleeper Sofa in 2013. In 2017 we noticed that the front pad that supports the cushions was bulging out (see photo). We contacted Ethan Allen and they said that because the problem was not in the frame, it was out of warranty. I looked at other pieces of furniture in our home and I noticed that the EA sofa, unlike other items, had a very “squishable” pad to support the cushions. We told EA that the sofa is seldom used (at most 20 times per year) and that my husband an I are not heavy and felt that there must be a problem with the design or construction. The final decision came in an email, from which I copy directly: “In conjunction with our warranty department, Jenn and I have carefully reviewed each of your questions and concluded that the sofa is up to our manufacturing standards.” We were told that our only option was to buy a replacement pad and pay a technician to replace it. When the pad arrived it was tightly rolled in a box (see photo). How is this soft pad supposed to support the weight of someone sitting on it? As I wrote EA, the sleeper and frame are “great”, unless one sits on the sofa. Not a good thing... for a sofa. And certainly not good “manufacturing standards” for Ethan Allen.

This frame is most likely imported by EA. But thats not necessary a negative, because most larger manufacturers: even high end is using plywood frames. Very few imported chairs will be of plywood. As this parson's chair will not work well with a plywood frame. Webbing is ok, sinuous wire springs would have been better. But overall its a decent chair, depending on what the density of the foam will tell how long it will last before sagging. From EA website: Solid hardwood frame has double-doweled, glued and screwed joinery and 1¼" thick rails in load-bearing areas. Web suspension made of top-quality materials, tested for strength and durability, provides long-lasting constant support Foam and fiber fill provides firm support and minimizes body impressions.

Loving my gorgeous Crypton Nomad Snow fabric on my reupholstered family room sofa. My husband spilled red wine on it about 3 weeks after we got it home <aaaahhhh!>. I cleaned it immediately with a very light spray of hydrogen peroxide and then a light spray of a fabric cleaner, wiped with a dampened face cloth. The wine came out immediately. No sign of it now. We've also had numerous dirty dog paw prints that came out easily as well. BARGAIN HUNTING TIP - After scouring the internet, I found a GREAT DEAL on the Nomad Snow fabric online at Hobby Lobby for $13/yard! That's the sale price, but the regular price is still ridiculously cheap at $22/yd (it goes on sale often). Bought an extra bolt just to have for future projects. If your are in the market for a new upholstered piece of furniture, it's worth finding out the manufacturer's COM (customer's own material) pricing and supplying your own fabric. I'm in the process of doing that now with a new living room sofa. Also, if you find a really reasonably priced reupholsterer, a little know secret is that most manufacturer's will ship their furniture unupholstered, covered in a muslin base and ready to be upholstered. Happy decorating all!