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dan_fox6

Crate and Barrel order delay - Feedback please!

Dan Fox
7 months ago

We ordered over $7k worth of Crate and Barrel furniture in August. We were told that the delivery timeframe for our order was to be 4-6 weeks. Five delay notifications later and our new delivery timeframe is 29 weeks. They have our money but will not deliver our goods for over 7 months!


Customer service will not discuss any modification to cost or compensation until the order is delivered. It doesn't seem like we have any recourse but to sit and be newly upset with each additional delay notification. Does anyone have any ideas for anything that we can do at this point?


Has anyone else had a similar experience with order delays this long?


@Crate&Barrel

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