Do you have a written contract? Is this furniture manufactured in China or an area in the U.S. that has been significantly affected by Covid-19?

Have you contacted your Attorney General's office for their advice?

I would be VERY upset at this delay. Only you can know whether your order is worth the wait. I do not believe anything will speed up your order with COVID causing so many delays. At least, it is a well-known company. What you CAN do is write a letter, with details and dates of delays, and then specify your demand to continue your wait, if you choose that route. I would expect at least a 20%-maybe 25% discount. Research to find the highest level at the company, someone with some authority. The only time I had a delay like this was when I later discovered the company was having financial issues, and later went bankrupt. Good luck.

ETA:

Looks like serious problems with this company.

If you paid by credit card, contact your credit card company about canceling the order.

I can't help but think that Crate and Barrel deceived you by providing you a delivery date within 4-6 weeks, given that your order was placed in August. By that time, many manufacturers were adversely affected by Covid, re: production and delivery times. A responsible company would have verified delivery times and given you an option of cancelling your order. I personally would not deal with them, having noticed the decline in the caliber of their furniture in recent years. I hope you posted your situation on a number of social media pages, to warn others, and motivate C +B to do the right thing.

You may also want to involve your local television consumer protection divisions.

Yikes, can you share which product? We're planning to purchase a couch and/or sectional right after Christmas and our local store has been assuring me that some of their more popular models are in stock and ready for delivery relatively quickly.

@smalloldhouse_gw- I would not believe any verbal assurance re: delivery "relatively quickly" (as compared to what-6 to 9 months). Make them put it in writing, and have a clause added that you can cancel without any penalty. I would not pay for the furniture in full, and use a credit card for any down payment. Read their contract carefully, because some companies have a "no return for any reason" clause. Ask where this furniture is constructed/coming from, then do your own research to see what others are experiencing re: delivery, due to supply chain issues and back orders. That will indicate what the true wait time may be and whether or not you wish to wait.

I would check for consumer protection laws. A consult with an attorney might be useful.

yes - we cancelled the order.

We have been waiting for our couch order for 6 months now as well despite having been initially given a 2 month delivery expectation. Every time we call customer service it seems like it’s been delayed even longer. I have talked to other friends who ordered couches from crate and barrel in the past and it seems like this is a very common experience with them.

@ The Mango Archives- you may want to contact your State's Attorney General's Office or Consumer Bureaus for advice.

In August, things still look as if they were going to be better. Everything has been going dowhill since.

I would guess you can cancel the order. Do it. But I would not expect any compensation from a company for a force majeure problem.

Does Crate and Barrel offer the option of cancelling an order, or does your contract stipulate no cancellations once order has been placed? Have you paid in full? Have you any recourse via your credit card company?

Another victim here - ordered a couch in late October and were told 12 weeks, and it has been pushed to June at the earliest. Customer service won't help except to tell us further delays are likely. We unfortunately put it on a C&B card so they won't help. Seriously a nightmare.

We are having the same problem. Ordered in October and now we are pushed out until June! Has anyone had any luck?

I will say that this isn’t just a crate and barrel problem. We ordered and paid for a couch from lazy boy in October and haven’t seen or heard from them since. That said we were told up front it would be six months so we have are being patient. I think a lot of people are ordering furniture!

I get it. Definitely understand delays. But we were told by early January. THE LATEST. They shouldn’t have taken our money up front with no delivery of the product.

Fwiw we ordered C&B Axis II sectional over the holidays in hopes of having it ready for move-in to our renovated house in early March. It still wasn't all instock when we scheduled delivery - I was prepared to live with a missing piece just to have seating! - but when they delivered in mid-March, they brought the whole thing. So sometimes it works out. BTW when we were waiting, I called and there was no problem with cancelling an order unless it was custom. Also they waived our delivery fee when I called.

I know how enraging this is - we waited 6 months for one of the trim pieces for our master shower and even then I only managed to find it online (presumably from a cancelled order) after Fergusons told me it would be another month.

We placed our order in January, not expected to receive until August, currently on track for June/July delivery.

FWIW, there are supply chain issues everywhere. C&B does not appear to be handling it very well. I received the following from Room & Board the other day, and have not ordered anything from them. So R&B is at least trying to get out in front of things and temper expectations.

Room & Board

Hello,

On behalf of everyone at Room & Board, I hope you and your loved ones are well. We've all experienced a year unlike any other, both in our personal and professional lives.

From a business perspective, we have been amazed at the significant growth across the furniture industry. As people spend more time at home, they are eager to make their spaces more functional and inspirational. We are so grateful people are turning to us to help make their homes better during a difficult time.

We have always held ourselves to a very high standard when it comes to furniture availability. More than 90% of our furniture and home decor is made by U.S. manufacturers. Thanks to these close partnerships, we have historically been able to fulfill orders within a matter of days to a few weeks.

Our Commitment to You
Supply chains are strained across many industries due to COVID-19 and recent weather events in the South. Material availability, staffing shortages and unprecedented demand is impacting our ability to fulfill orders quickly. We work closely with our manufacturing partners to anticipate issues and communicate the most accurate lead time possible to customers. However, with the volatility of today's climate, we have not been able to foresee delays as accurately as we once could.

In our 40 years of business, we have seen many challenges and have always navigated them by taking good care of our customers, staff members and manufacturing partners while creating timeless, quality furniture. We are investing in our capacity to serve you by bringing on new manufacturing partners, adding delivery staff members and increasing warehouse space. As a people-first company that values transparency, we want to share what today's challenges mean for furniture availability in the coming months.

What You Can Expect
For those of you who are experiencing a delay on your order, we apologize for the wait and thank you for your patience. We will continue to share updates with you about any changes to your estimated delivery timing. As always, we will fulfill orders in the order they were placed, giving priority to the oldest orders. We greatly appreciate your continued support of us and our U.S. craftspeople.

For those of you who are planning for projects and considering a purchase, we encourage you to order early to allow for longer wait times than usual. Some items continue to be in stock and available for delivery, while many of our popular items are out of stock for an extended time. The dates shown on roomandboard.com are the best availability estimates for new orders.

From all of us at Room & Board, we appreciate your understanding and patience.

Sincerely,
Bruce Champeau, President and COO

We had a similar experience with another company (I won't mention the name--OK it was West Elm). We ordered a couch in November, and we were supposed to get it in December before Christmas. The holiday came and went, then we started getting the 'four week delay' notices. We got four of them. Finally I called (for the 3rd time) to chew them out, and customer service told us THEY DISCONTINUED THE COUCH!! This was literally a couple of weeks after I talked to a MANAGER and she told me that they would be delivering it the next week! Insanity. So, we ended up going to Crate and Barrel and they gave us a SIXTEEN WEEK delivery time. WTF?! Why in the world does it take that long to deliver a couch? They said they are made to order, and I asked if they were hand sewing them in the jungle somewhere. You would think huge companies like this could have their delivery times shortened and dialed in. To wait four months for a couch is ludicrous. But guess what, we had the same quote from Pottery Barn. Something is up with the whole furniture network. Meanwhile, my back hurts from sitting in stools all day because we have no couch and are waiting to see if we can fit other furniture into our small house when we get the couch. Tell you what, I'll bet they won't delay charging our credit card 16 weeks. Alas, everything on Craigslist is ugly or could risk having bedbugs, so, we have to wait MONTHS with any of the big companies unless you can score a floor model.

I'll never order from them again. After waiting 5 months we now have to wait nearly another month to get our sofa delivered and have ZERO options, we have to just take what they offer. It's a joke pandemic or not. RH delivered in a week or less.

this is a serious concern to me about C+B, I ordered outdoor furniture that was supposed to be delivered mid may thats now pushed to mid june.

@remodeling1840 - No chuckles, that's not it. It's their promise to deliver goods within a certain timeframe and not follow through on those promises. Combine that with terrible communication, you have unhappy customers.

I ordered the axis II sofa from C&B in January and was told 16-18 weeks, I ordered with a fabric that had formerly been stock but was now “special ordered”. We were well into Covid at that point. Delivery would have been may timeframe. Now they are saying July/August. They will not let me cancel. I have brought up that I would not have ordered if I knew I would wait six months. That’s just crazy. It’s put a hold on my whole living room as I was waiting for the sofa and a chair ordered before getting other pieces. Just very frustrating. Additionally they can’t tell me where in the process they are. I’m guessing they are waiting on fabric but they don’t want the consumer to know. I’m expecting a call back from their manager. Will see.

I ordered a C&B Lounge sectional in January with an estimated delivery date of April. Then it was pushed to May, then early June, then Mid June, and I couldn’t take it anymore. It’s not that I need a couch immediately and could not wait, it’s the fact that they took 50% of my money upfront and have a “no refund policy” I spoke with a rep who told me that they are well aware of production delays and speak about it frequently in staff meetings. So in other words, they are fully aware that they will never meet the promised delivery date, but take your money anyway. I spoke with a manager, and after multiple calls and emails, she made an exception to the policy and gave me a full refund. Before doing so, she offered me a $500 e gift card if I was willing to wait. Uh, no thanks! $500 at your store would only buy me a sheet set and a throw pillow. Anyway, I went online to Macy’s, ordered a leather sectional on sale for $2K less than C&B on 6/9 and it is scheduled for delivery on 6/18.

Patricia, thanks for your comment. I still have not gotten a call back from the manager. I’m going to press the issue. They also offered me 20% C&B gift card to wait but at this point I’m just fed up with them.

I order a buffet from May 2021 Wayfair that read in stock and get it by June 6, 2021. Which worked out perfectly since I needed it ASAP. Now the delivery is pushed out until August! I tried to cancel the order but once it posts as “shipping” (which was like the day after order) you can no longer cancel. Why do the say it’s deliverable when it obviously isn’t. I’m so tired of the Covid excuse for everything including lying about in stock and delivery dates! Just tell the truth, like maybe you don’t know when it will be delivered! I liked other buffets better, but went with this one because I needed it by the date promised.

Received out order on the 16th. Exactly six months from ordering a custom fabric. Sofa actually came in in five months, but CBs delivery had only one appointment opening nearly a month out. and no, we dont live in the sticks. I will say that despite COVID, RH delivered within a week, in an RH truck, with staff wearing RH uniforms employed by RH, not contracted. Their services are clearly on another level. Too bad their sofa was junk 🙃

Seems like I am one of the lucky ones. We ordered in January and CB contacted me a few days ago to schedule delivery. Now we're having a sofa delivered that we are nowhere near ready for due to the pandemic issues and work on our house. Has anyone had success selling a brand new sofa? We purcharsed the Lounge in view grey with ottoman.

No still major delays and lack of communication. We ordered a custom lounge in January and was told it would arrive in May. I called in June and was told it was pushed back to July. Currently says mid-July but just got off the phone with customer service who told me "the couch was supposed to arrive in C&B warehouse on July 7th but as far as they can tell it did not". Told me to call but in a week or two. But then assured me it would still be delivered in July, which it's the 13th, if I call back in a week or two I doubt I get it in July.

My one suggestion to anyone is to order from the store. We have had a MUCH better experience working with the store sales rep who has been able to be our advocate and liaison. It is so much better than trying to reach corporate and talk to 10 different people.

I ordered from sales rep at C&B in January and now it will be august before sofa will be delivered. Spoke to store manager. He waived shipping and is providing a 20% store credit. I dunno. I feel stuck at this point

Still waiting for our couch. Now it is no longer July, but 'some time in August'. I think we need to sue Crate and Barrel for fraud...