Hi there, For those of you that are able to reach the discussions in the old format, stay logged in. If you are not able to stay logged in, check your browser settings to make sure you allow cookies from GardenWeb and Houzz. That is how you are identified as an existing user, so you are not introduced to the standard format that is on Houzz and instead access the site how it was most recently on GardenWeb. New visitors that find Houzz through google are shown the new format. That is why some of you are being redirected to that layout. Users that participate either through the older GardenWeb format or through Houzz have access to the same content, so there should be no disruption to bringing in "new blood" to keep the forums alive. The only difference will be that new people will be using the new discussion format to post and read. When you post on Houzz using the new format, you have the ability to cross post your discussion in up to three topics. This should do a couple things. First, your discussion will get it in front of more relevant people that may be able to help you. Second, there is no longer a need to post the same discussion in multiple forums and have the conversation scattered across them. You don't have to cross post it at all, however. You can post to just one topic. As this is relatively new, and people are getting used to it, it is possible that some things may end up in the wrong forums where they are not relevant. When that happens, flag them and we are happy to take a look and make adjustments to that discussion.

Yep, I totally agree with you as to how screwd up Houzz is. As we go to their website to order an outside table, 3 times we made an order and we're told about thd ETA of our order, but as it get closer to the delivery date, that's when they'll email us telling us that the table is Out of Stock???? How crazy is that? And not just once but 3 times? Seems like Houzz have a lousy communication with their sellers. The right hand have no idea what the left hand is doing. So, I took the pleasure to Uninstall Houzz totally. Goobye Houzz. We don't have to deal with you anymore.

Hi all, Checking in after the weekend. Wanted to give you a quick link to the FAQ for those who may have missed it. https://bit.ly/2S2Gxm8 Important to note that not all accounts have been sent an email, but there is certainly no harm in updating your password regardless. It's a good practice to change passwords regularly and to use different passwords for different sites. For a small number of people (as at least one person noted above) their password was reset proactively because our system was able to detect that it was a weaker password. It is a good idea to check in your account settings and make sure your email is still current. If at some point you do want to reset your password, you will need to have access to the email that is registered to the account to do that. (Also, unless you are registered as a pro, there is no phone number associated with your account, so there couldn't be any connection between this incident and spam phone calls.) Emily

I wonder if Houzz isn’t prioritizing their app on mobile. Also wasn’t there an old website Garden Web website that was integrated into Houzz? That would be a tech nightmare. The mobile app is probably cleaner, since I have no major problems. But the app seems to limit each comment to 4 photos. I have an iPhone with a synced iPad (they fully talk to each other via the “cloud” so if I take a picture on my phone it shows up in my photos app on my iPad a minute or two later) and I use the Houzz app (ie. Not a browser like Safari, Firefox, and Chrome). Mostly I use my iPad since phone is too small. I do however see sideways pictures more lately. It might be the pictures that show up sideways were taken with a phone oriented with the long side up? I suspect it wants a picture that is wider than it is tall. Maybe Lisa could confirm if this is the issue with sideways pictures. Still, a weird tech glitch. I also see pictures load small sometimes and this seems random and is not consistent. I will go to a post and see a set of very small thumbnail pictures and then go back to that post and they will be large. It’s probably a page loading issue. If I click on the first small thumbnail photo it lets me flip through the photo set before closing it and then it puts me back at the same spot in the thread. Occasionally, as I scroll through a thread pictures that were there on the way down will disappear if I go back up. I just have to leave that thread and re-enter it to see the pictures again. So they are still there. I think pictures are so large, datawise, these days that they are struggling with the huge files. I think they are trying to reduce the file sizes as they are being uploaded into the system and so maybe posting with fewer pictures will work more consistently for people here? Maybe try doing no more than 4 photos per comment for awhile, since that is the Houzz app limit, to see if the upload of the comments you are posting get more consistent?