TeeBee, so sorry to hear of your issues with your Jason tubb. Was it ordered direct from Jason or a distributor? I would agree your husband would be happier with the 72". It sounds like the supplier/distributor made the error but you're definitely not getting tech support. I don't even know if there is tech support in our area. There are only a couple of vendors who sell it. May be something for others to ask about before purchasing, so good point. Jason has been around a few decades, but the microsilk is a new product for them. I really am hoping yours gets fixed and you can actually enjoy it. Our plumbers were perplexed because it is not a plug and play tub. There are a lot of components with the motors and they had not installed one before, either. Update on actual use for the others inquiring (lascatx, green999, Selena, etc), I used the air on Tues night and could not get the MS to turn on. Now it was tested before the tub deck was laid on the framing so I know it was functioning earlier. You have to the water in the tub at a certain level and not run it with the air. Last night I tried again, after I reset all the breakers just in case. I turned on the MS first instead of the air to see if it was refusing to work the first night because I ran air first. No go. The light came on and a couple of bubbles came out of the port, then nada. So I removed the access panel to see what was going on. Unplugged and replugged and everything looked correct (to me, a non-plumber/electrician). What I suspect is that the plumbers in their final installation screwed the "brain" to the floor and it is not aligned correctly with the MS pump - it has an infrared sensor to talk to the pumps. I moved some wires around and apparently cleared the way for the sensors to talk to one another, because I could then turn on the MS. The air function was re-tested and I could turn it up and down. Tonight I will try this again and see if that was indeed the issue. Regarding therapy, the air masseur is relaxing although you may want to consider remote location for the pump, which can be a few feet away. I do think the MS pump somewhat louder than the air, but the bubble action of the air jets drowns it out a little. The microsilk, you just hear the pump. It doesn't really matter to me because it is going to be loud anyways, and when the tub runs its auto-purge cycle it is loud when the air is pushed through the holes. I can hear it down the hall. Having only used the MS this once, I will have to update you all - but it does appear my skin is softer and I did notice flotsam in the surface of the water before I drained it - looks like little soap flakes or skin flakes. I took a shower before the bath so I was already clean. I have not noticed this with other baths, including the air bath. So there is definitely some sort of deep cleaning action. I suspect removal of soap scum off your skin provides a softening effect right off the bat. You do also feel a fine foam of bubbles along your body while you're in the tub. I still have my wrinkles though ! :-)

I would go with an air tub over a water jet type. And in my opinion, Bain is tops. This is their only focus, and they invented the air tub. And they have a very tight control over pricing, so dealers do not generally twist the rules to gain your sale so they do not lose the product line. You will not find great price differential from one place to another. So stick with a local dealer you like. And Bain will not honor the warrantys on some internet companies, so make sure you call them to find out if your dealer is indeed an authorized one. In regards to the actual warranty, you are correct, the cost will come in regutting to accomodate a new tub. For me, customer service matters, and I have had nothing but top performance from Bain. I had a issue with a motor, they just sent a new one. No questions, no proof of purchase, nothing, no issues, all they asked what the model number was. Some companies it is a royal pain in the butt to implement warranty claims. In regards to whether you like it or not, call Bain. They have dealers that have working (with water) air tubs on display. Find if one is in your area and see it in person.

Just a quick update. I spent days reading material on air tubs and whirlpools and got my decision down to a 36 x 72" Jason and Purebath. To get an outside opinion, I called an online bath dealer in the Richmond, VA area where I used to live (Whirlpooltubs.com, Steve) and after discussing a lot of models, which he sells as well, he steered me to Mansfield, an UN-fancy company that offered a ton of features and everything I was looking for, at a nice price. I ended up with the Baywood 6 Ariance GentleTouch (air bath version) which has back jets with heated neck/back rest, heated silent air (all offer this), included neck pillow, chromatherapy. This combined the features I thought my husband might benefit from (back jets) with the surround air jets, in a quiet system, as we will put the motor on the other side of the wall with insulation. Mansfield offers the Ariance in 3 models: HealthTouch (whirlpool), GentleTouch (air bath) and DualTherapy. I would love to tell you what I think about this bathtub, but we are still building our home and are months' out yet. This dealer was on the ball and very helpful.

It feels totally fine without the mortar base. Keep in mind that it IS plastic and if you push on the sides, there is a little "give" but it's not cast iron, so to be expected. I love the look of it, but to me it feels like it retains dirt more than other tubs, because it is plastic. I feel like I want to scrub it after every bath, as opposed to just rinsing/quickly wiping it and then scrubbing every week. But the overall clean lines look of it is amazing and I did not see any other tubs that I liked as much. I think we covered this in upper convos but remember that there are two heights (we chose the lower one and I would stick with that as it feels more standard. And the other thing is that it comes with a single or double tiling flange. If you need more info on that let me know, and I will give you more details.