This breaks my heart. I can’t find out anything about it.

Strato is the name of the color/pattern. The product is hanstone which is quartz. This is a marble lookalike quartz.

Thank you SG. I was really worried when I saw the marble on the product description. I want something that can stand the test of time. Something beautiful to the eye but also durable. I’ve heard horrible stories about marble and how easy they stain even from celebrities. One celebrity said she has marble in her entire kitchen and it was the worse mistake ever. She said spilled red wine and now she’s dreading to have to pay to get it redone. If a celebrity with so much money is dreading it, I don’t even want it.

Your counter provider should have probably explained your selection to you better. A little research on your own part also goes a long way as there is plenty of evidence here if providers and fabricators being less than forthcoming. Just googling hanstone or doing a search of this site would have answered your question without the worry of waiting for a reply!

Tia S, did you end up going with the Strato Quartz from Floor & Decor. We haven’t pulled the trigger yet, but are planning to use this same one! How has it held up and have you been happy with it?

I would also like to know about the Strato colour by Hanstone. I'm about to order it. Would love to see pictures please.

Hi,
It’s holding up well. I don’t have any problems with it. Here are a few

I purchased Hanstone Stratos from a local dealer two weeks ago and already regret it!!!!!! If you don’t have kids and don’t cook, it is a beautiful countertop BUT it scratches extremely easy. Anything that you drag on it leaves a mark. I used my stainless steal mixing bowl yesterday without anything under and it left gray marks, I can’t get rid of. I have a small mark without shine that probably came from a drop of lime when I squeezed it and didn’t see it to clean it. I HATE it!! DO NOT buy!

Not too mention I had to buy a number of trivets because you can’t even put a hot plate you take out of the microwave because it will leave a stain.

Hi Ivette,
I’m sorry to hear that you’re not living your countertops. I will tell you this…I’m a typical mom with 2 young boys, work 45 + hours a week, in a PhD program, married, and I drink wine. I’m not an Instagram influencer. No one is paying me for my comment. I do not have a problem with my countertops. They don’t scratch or anything. The other day, my toddler used a black sharpie on it. I put BAR KEEPERS on the area, let it sit, and it came right up. Maybe you should try that and see if you have any success. Also, I’ve sat many hot plates on the countertop; however, it’s quartz … you can’t sit an extremely hot pot. That doesn’t bother me because I knew this risk before I made my purchase. It’s still very durable and my boys are slamming their sports equipment on it when they’re entering from the garage often (I beg them not to but we don’t have a mud room lol).

Again, I do hate to hear that your experience is not as pleasant as mine. I hope it gets better.

Hi Tia, I am so glad you like your countertop. I cook everyday and my family spends most of the time in the kitchen Everyday I continue to see new dull stains on mine that doesn’t come off. I HATE having to be wiping it down every time a water drop gets on it for fear of water stains. It’s gotten to the point that I cut my lemons in the sink and have towels everywhere to dry anything I rinse. My husband says to let it go but I paid too much for it to start showing signs of marks early on. Lesson learned. Never again.

Hi,
I completely understand. I also cook daily and have 2 boys but feels like 3 with my husband. Lol. Have you tried reaching out to the company that installed it? My stone came with a warranty.

Hi Ivette,

Out of curiosity, where did you get your countertop? I am having similar issues with mine that I also just got intalled. Perhaps a bad batch? Have you tried to contact the company who sold you the counter?

Have you tried using bar keepers friend? When I have stains, I use this. I get it from Lowe’s and it’s really simple.

It cleans the item without any problems. I don’t have any problems with cleaning it.

We are having the exact same problems as Ivette. I've attempted contacting Hanstone multiple times for solutions, but they have not returned any of my calls. We will see if email gets a better outcome., but their service seems to be the same as the product quality.

Their website explicitly says NOT to use barkeepers friend, Vim, etc, as it will further degrade the counter. That said, nothing is working from what they say you should use.

I would STRONGLY recommend to NOT buy this product. For the price you pay (far from cheap), it's not worth the massive headache and disappointment. And, their service thus far is garbage (aka non existent)

We bought quartz and "upgraded" to a better brand because we didn't like our previous marble countertops and the maintenance required. We've had past quartz that was truly hassle free. This is NOT. The marble was way less work than this. I think I would have been better off with Ikea quartz.