skip to main content

Home Disasters Design Dilemma Kitchens

MSI quartz quality- really bad??

3 years ago

Hi me again with the horribly spotted Calacatta Trevi quartz from MSI.

Well their rep came out and said what happened to our counters with the streaks, fingerprints, etc was "not normal" and was submitting a claim to get them replaced. I don't know if we happened to get really bad slabs or if this is just their general quality. I'm really scared to buy their quartz again.

Has anyone had a good experience with their quartz? Is there a color from MSI that is of higher quality? I wish we could just get a refund and go elsewhere, but I doubt that is on the table. Our good friends have Cararra by Vicostone and say they are indestructible & they have none of the problems we have. Is MSI Cararra the same thing as this Vicostone?

If our only choice is replacement from MSI, I just want a high quality stone from them. Any suggestions on which quartz from MSI is the best?

Featured Answer

PRO

The Kitchen Place

3 years ago

I also use MSI all the time and haven't had any issues. My favorite is Calacatta Laza. My fabricator stocks quite a few MSI colors so I use them a lot. Calacatta Laza is stunning! See pic.

Comments (14)

PRO
Joseph Corlett, LLC
3 years ago
No engineered stone should be described as "indestructible". It all burns from a hot pot.
jnmiller324
Original Author
3 years ago
Bump...can anyone please help??
Related Discussions
MSI quartz sample does not match installed counter tops
Q
Comments (23)
Yes you're right! So I had the old Carrara marmi and they were getting a new lot in June that would be whiter so I think that ended up being the difference. They said the company switched manufacturers and the whole lot they had received was the off white tone of marmi. It's identical to the first picture! I had no idea there was a new vs old. Luckily they were very helpful and are allowing me to pick out any quartz from the show room and replace it for $300 whichever I choose. I could have gotten the new marmi but I would have to wait until June when it comes in. This felt like a great option to me though as the higher up quartz was not really in my price range at all. So I am happy with that and I got to look through many different styles of white quartz slabs in the warehouse and bring a few home to decide. They are going to replace the whole thing. Now I just have to choose between Cararra Morro and Calacutta Clara!
...See More
Cambria vs. MSI Quartz
Q
Comments (29)
We are so so close to finalizing the cambria sutherland. Our kitchen set up is soft cream cabinets all around and a hale navy island. we liked the gray tones of the sutherland but looking at the actual stone today, got a bit concerned if it will be too blue? we want a timeless countertop that we dont get tired of looking at. The sutherland looks great but would love actual feedback from anyone if it is more gray with slight blue tone or does it bring out more blue when paired with a blue island? any input will be super super helpful.
...See More
Has MSI quartz quality improved?
Q
Comments (12)
Just got the replacement of MSI Q Midnight Corvo Polished kitchen counter. First delivery had splotches all over it that looked like oil stains that you could not get out, it was part of the finish itself and centered in one area. We waited 4 weeks because apparently all of the slabs that were ins stock had a similar issue. They brought the replacement today and still has the splotches, but it’s a more uniform pattern throughout the piece. Disappointed, but at this point we want to be done. I would not recommend MSI Q Midnight Corvo to anyone.
...See More
what brands are the best in quality and price for quartz countertops?
Q
Comments (16)
I have 27 years of industry experience, including managing a showroom and stone fabrication shop. I also moderate many industry groups, who deal with issues from multiple industry aspects. The common denominator issue that will defeat fabricator skill every time is poor quality materials. As I said, that can happen from multiple respected sources, to the cheapest of sources. But, it more often happens with the no name cheap sources. When it does, there is no assistance or recourse for the fabricator other than for them to eat it. This is why those with good reputations, who deal with this hands on every day, with their names on it, tend to not choose the no name brands. There are plenty of reputable brands made from Georgia to the Carolinas to Canada. Lower transport costs and more accountability are big factors in choosing manufacturer partners.
...See More
badgergal
3 years ago
My daughter had MSI Fantasy Grey Quartz installed just over 1 year ago. She loves it and has had no issues with it. Here are a couple close up pictures of it. The pencil in the second picture is pointing to the seam in her island that is over 10 feet long.

Here is how it looks overall
ericakn
3 years ago
We have vicenza in our master bath and it has been perfectly fine for 3 years. Not a kitchen though....
dsp120
3 years ago
last modified: 3 years ago
Here's the kitchen we have that I posted a few years back. MSI Quartz Carrarra Grigio has held up really really well. Cleans easily, no stains, no fuss. We just use a damp cloth, and clean up with an all purpose cleaner. Once in a while, maybe some diluted bleach.

https://www.houzz.com/discussions/3576931/ikea-sektion-reveal
jmm1837
3 years ago
No quartz is indestructible, but the good ones are reasonably resiliant and easy maintenance and while I'm not an expert, I think MSI is decent quality. Just use trivets under hot pots, slow cookers and rice cookers.
PRO
JAN MOYER
3 years ago
I use MSI all the time. With no issues. Whatsoever.
Amy Reed
3 years ago
Kitchen place, what gray is that with Calacatta Laza?
PRO
JAN MOYER
3 years ago
last modified: 3 years ago
I believe that kitchen is white, Amy ........( trick of the cool lighting ) Look at the handle side of the island and above fridge. Or you mean that little slice of wall in the photo : )
Amy Reed
3 years ago
Aah! Ok! Now I wonder what white that is :-)

I’m in a gray vs white dilemma
abran011
2 years ago
Hello! How did you get the MSI representative to come out. We are having an issue and I cannot seem to find a good contact.

Thank you!
PRO
The Kitchen Place
2 years ago
Amy...yep Jan is right....that photo is Shiloh Polar White Paint. Shiloh's ARCTIC white is their whitest white. Polar is the next one in line...and is a tad off-white.
marymary52
last year
I have caracatta laza too. In my kitchen. I had Absolutely no problems.

Sign Up to Comment

Related Stories

KITCHEN COUNTERTOPS Quartz vs. Granite: The Battle of the Countertops

Read about the pros and cons — and see great examples — of these popular kitchen countertop materials

KITCHEN DESIGN Kitchen Counters: Stunning, Easy-Care Engineered Quartz

By Ivon Street Studio

There's a lot to like about this durable blend of quartz and resin for kitchen countertops, and the downsides are minimal

KITCHEN COUNTERTOPS What’s the Difference Between Quartzite and Quartz Countertops?

By Marie Flanigan Interiors

Weigh the pros and cons of these popular kitchen countertop materials

KITCHEN COUNTERTOPS Why I Chose Quartz Countertops in My Kitchen Remodel

By Lyndsye Felsman // By Design Podcast

Budget, style and family needs all were taken into account in this important design decision

BATHROOM DESIGN Bathroom Countertops: The Pros and Cons of Engineered Quartz

See why these designers like engineered quartz for its durability, color options and more

KITCHEN COUNTERTOPS Kitchen Confidential: The Case for Quartz Countertops

If you want durability, consistent coloring and a low environmental impact, quartz might be the right material for you

KITCHEN DESIGN Kitchen Sinks: Granite Composite Offers Superior Durability

By Rachel Grace

It beats out quartz composite for strength and scratch resistance. Could this kitchen sink material be right for you?

REMODELING GUIDES Why Marble Might Be Wrong for Your Bathroom

By By Any Design Ltd.

You love its beauty and instant high-quality appeal, but bathroom marble has its drawbacks. Here's what to know before you buy

SMALL SPACES 8 Benefits of Cottage Living

By Becky Dietrich, Interior Designer

Scale back to dial up your quality of life, save money and more

KITCHEN DESIGN What Goes With Wood Cabinets?

By Laura Gaskill

Make those high-quality cabinets look their best by pairing them with the right colors and materials

Sponsored

More Discussions

Bowing exterior bricks on row home

19

Fixing Quartz Countertop

32

please help! kitchen pull out/cabinet!?

2

Dead Rodent / Mysterious Propane Smell

5

This is about a remodel disaster

2