Oh Dear you must be really disappointed. You are not being too picky at all. I would bet, you are being very nice and polite. I am disappointed with your installers. They need to fix this today! I demand perfection or pretty dark close from my installers and they deliver every time. A good installer /fabricator will come out with special tools and fix the drawer so it can open. A sander of sorts. At no extra cost. You paid for installation they need to install properly. For the edge on the other area to be level they may need to re-install or lift and place shims to level this. It should be close to perfect. Maybe a centimeter off but not as you describe. If you can post images that would be really helpful. There are some great Granite Gurus on this site who can chime in and tell you how you can handle this. Keep in mind it may take them another full day to fix this but they have to do it. Don't give up, be firm, strong and in your kind way insist they fix this. ~boxer

Thanks for the suggestions everyone and the kind comments especially about my rescue pooches. They are the sweetest! I am so sorry about the big pictures but have not as yet conquered the downsizing of pix on photobucket. I was successful once at downsizing and thought I had it but then they came across like this!!! Really sorry. I know it's a pita. The 5th photo down is of the seam they did. I thought they did a really good job with the seam. There are two other tiny seams in front and back of the cooktop virtually invisible. The only big seam is the one in the 5th photo that is to the left of the sink. I should have written on each photo what they were of. Some people have asked lately if it's ok to do a chrome faucet with different color hardware. I did and never even think about it. My backsplash was already in. It was installed a few years ago. Doesn't look too exciting in the pictures but it was expensive tile from Home Expo when there were still around and I just couldn't take it down. They are handmade and had a lot of pieces to accent with. It looks better in person, lol. It's not easy to change a backsplash. The last time we did they had to cut out the drywall and reinstall new, tape and mud, sand and then put in a new splash, big mess. I think it will be awhile before I can get DH to do that again. Also, blew the budget on the granite! I was told the rough on the surface could have been from the cutting of the granite at the fabricators. They run water over the stone as it's being cut and there is lots of dust from the stone. It mixes together and makes a gritty film on the stone. If they don't clean it off it can feel very gritty and that is what it felt like. Really awful, I'm not a wimp when it comes to cleaning and I am being honest when I say it was REALLY rough. It is so much better now since I did the steel wool polish on it and have been using a granite polish on it every few days. So if anyone has this happen it takes some effort but it can be made better! Thanks so much again for the helpful comments!

I met Tommy Schlitzberger at a Home Improvement show and also happened to run into him once when we were at a granite yard. Both times he impressed me as really knowing his stuff, plus very friendly and nice. I would have definitely hired him if I'd been doing the hiring. What I did though, was hire a general contractor who did all the work A to Z. He hired Hollywood Builders to do our granite. The did a great job and in fact I hired them to do a couple of other smaller granite jobs in my house later. So I can recommend them as well. I can't really say how they compare in price because I never got any pricing from Schlitzberger. But I considered Hollywood's price on the things they did directly for me to be reasonable.

Thanks. I'll take pics once these guys leave to give you a better idea. I still have the original builders paint (8 years old) so I can either use that or get it matched. The part under the island is not smooth because for some reason they had to put a wood piece under the granite to bring it to the same height as the perimeter counters - is there a way to paint over that and still make it look smooth? Anyway, will take pics later to make it clearer. Thanks for any help - knew I could count on you guys to make me feel better.