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phishswimmer

Small claims court

phishswimmer
3 years ago

Hello,

We purchased 3 quartzite slabs for countertop installation in our kitchen. We then hired a company that was recommended by the slab yard. The installers chipped the counters in many places and some of the seams were very ugly and the installation was sub par. After much back and forth they finally agreed to replace the island portion which was 2 slabs. A few days later we noticed that the countertops were showing water splash spots within a few minutes. We contacted the installer and they stated that the countertops were sealed. A day or two after that there was an oil ring that appeared on the counter and I called the installer and asked if it'd be safe to use a baking soda paste to remove the stain they said yes. It removed the oil stain but now left a new stain which was the border of the baking soda paste. We then paid a stone and marble specialist to come and try to remove the stain after 3 applications of aqua mix poultice it has lightened but not been removed. SO I have 2 questions, first, Has anyone had any experience with being able to remove a stain such as this and if so how did you? Second question is if the installer says they sealed it and the stone specialist says that the sealer did not provide protection should we seek small claims court and does anyone have a similar or useful small claims court experience they could share to let me know if it would be worth my time? Thank you.

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