I'm stuck! Thermador, Gaggenau, Miele, Wolf .. a mix? Please help
4 years ago
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Yet another Gaggenau vs. Miele steam oven question....
Comments (21)(Cross-posted in other Miele Steam Oven threads) We bought a Miele DGC 6800 XL Combination Steam Oven (non-plumbed) and a few months later on a whim descaled the unit. Right after the descaling process, my Miele steam oven gives me a 'Fault 20' whenever I try to do steam cooking. The regular convection cooking works fine. Expected more from Miele. I wish I had bought something else! It's out of warranty even though we probably used it about 20 times. Now Miele is asking for $150 for a technician to come out and pay an additional $90/hr for labor + $ for parts!...See MoreMiele vs. Gaggenau ovens?
Comments (20)Considering the excellent performance and longevity of the Gaggenau appliances that I have owned, it should be a no brainer to continue to buy them. However, since I last purchased a Gaggenau appliance in 1989, the company has been acquired by BSH Home Appliance Corporation, which also manufactures Bosch & Thermador appliances, so there is no guarantee that a current model will perform the same as my old Gaggenau appliances. Since I have had such a bad experience with Thermador appliances and after reading so many negative reviews on the web concerning the failure of many different oven brands, I am convinced that appliances are not being manufactured with the same level of quality as in the past. Thus, regardless of cost, it is doubtful that any oven purchased today will have as long a service life as an oven made years ago. Miele has an edge for continuity, as it is still a small family-owned company. I purchased a Gaggenau convection wall oven, low profile ventilation hood, two burner ceran hob and a four burner gas cooktop in 1989. After 26 years, the hood still works great as does my ceran cooktop, which I moved to my basement kitchen three years ago when I replaced it and my Gaggenau four burner gas cooktop with a Thermador five burner gas cooktop. When we had to replace our kitchen counters three years ago, I decided to also replace my Gaggenau cooktop because the grates were not made very sturdy back then, so they would move if you tried to slide a pot from one burner to another. A royal pain when you are cooking several items for a dinner party! I was unable to consider another Gaggenau cooktop because the BTU output of the burners had increased in the ensuing years and the configuration of the burners put the strongest burner too near my existing wood cabinets to meet code. The Thermador gas cooktop met my city's code because the highest BTU burner was at the center of the cooktop, so it was directly under the hood and not near any of my cabinets. Although my Gaggenau gas cooktop was then 23 years old, it worked perfectly and the stainless steel top and grates, despite heavy use, were in mint condition, so I was able to donate it to Habitat for Humanity. In contrast, my three year old Thermador stainless steel cooktop is very difficult to keep clean, especially between the star burners. The quality of the stainless steel and the grates seems to be of a lower quality than my previous Gaggenau had, so anything splashed or spilled on it adheres to the surface and bakes on. It takes a lot of elbow grease to clean the stainless steel surface or the grates, regardless of what type of cleaning product is employed. Thus, my three year old Thermador cooktop looks older than the 23 year old Gaggenau that it replaced! Another push toward buying a Miele oven. As far as my Gaggenau convection wall oven, which finally died on Christmas Eve after 26 years of flawless performance, the only service call that it ever required was two years ago to replace the bulb that illuminated the temperature display. (It is impossible to access without service help.) My Gaggenau oven outperformed and outlasted a GE convection wall oven that quit after 7 years and a Thermador convection wall oven that I have had for only 6 years. My Thermador oven, which began reporting fault codes almost immediately after installation that prompted numerous service calls, now requires an estimated $1000.00 worth of repairs with no guarantee that those repairs will correct the problem. In fact, the service technicians, after consultation with Thermador's tech support, advised me to purchase a new oven! Apparently, Thermador ovens have issues with their door hinges, so although the oven door appears to be closed, it is not closed sufficiently to prevent heat from adversely affecting its various smart boards. Currently, the repair people and Thermador's tech support advise that I can replace the EOC board in my oven, replace the hinges, and replace the gasket around the door that has been singed because of exposure to the heat from the door not closing properly, but they cannot guarantee that doing so will prevent the oven from tripping fault codes! Per Thermador's instructions, each time that my oven trips a fault code and shuts off, I have to go down the basement to shut off the circuit breaker, wait five minutes and then turn the circuit breaker back on and hope that the process has cleared the fault code. Try having your cakes turn out properly with an oven that works like that! A vote for my old Gaggenau in the longevity department, but a minus because they are now made by the same company as Thermador. Another edge toward the Miele. A further complication that I have encountered in trying to replace my two broken ovens is that most companies have discontinued their 27" replacement models, so I must reconfigure my kitchen to accommodate the installation of two 30" ovens. Thus, aside from the fact that I am a gourmet cook who needs reliable and accurate ovens, replacing my ovens is going to require a sizeable expense for the ovens and the construction that will be necessary to accommodate them. Thus, I appreciate hearing about your experiences with either Gaggenau, Miele or Blue Star convection ovens. I have not considered a Wolf or Viking because they were rated lower in baking quality by a leading consumer magazine and there are a ton of negative consumer comments about them on the web. My kitchen cannot accommodate a free standing or slide in range with ovens. Thank you for whatever help you can provide toward helping me to make a wise oven choice. This post was edited by perovskia6 on Tue, Jan 20, 15 at 12:29...See More36' Gaggenau or Miele Induction Cooktop?
Comments (34)In Austrailia warenty was only 1 year bought 2013 just under 12,000 AUD dollars it never works latest quote to reapair 1600 dollars , over the past year I spent 3160 on diferent reapairs down time nearly 7 months ( lucky I had my $200 plug in fryer ) I'm going to throw my gaggenau cooktop it in the trash & buy a new cook top defenetly not gaggenau . I do have the oven & the steamer they do look good , but for a functioning kichen , a kichen that prepares meals for a family gaggenau is not the product no matter how healthy one is one still what's its products to work...See Morerestocking fee?! (new thermador vs. old gaggenau induction cookto
Comments (26)doug_gb ~ I generally appreciate all replies to my queries, but yours is extremely offensive and completely unnecessary on an otherwise supportive forum such as this. What is your purpose for writing such a rude response when you have nothing useful to offer? Regarding the restocking fee, I have never stated that I didn't want to pay any penalty at all for exchanging the units. I still do not believe that there is anything wrong with asking this forum how much a reasonable or standard restocking fee is in this type of situation. Yes, the dealer did process the order and deliver it, as your said w/ insurance, etc., but wanting to charge over $1000 extra for "restocking" would seem excessive to most consumers. Rather than "raising hell" with them immediately, I took the time to ask more experienced people on this forum what they thought was reasonable and fair in this situation, because this is my first purchase of major appliances and I did not know what the typical policy is. I have been happy with my dealer in every other respect and they've certainly made a healthy profit from having all of my business. Since you do not know me at all, except for this post, I would say that someone who cares enough to do so is the exact opposite of self-centeredness. I've never expected any appliance to make my "food taste better". My husband and I have waited years and finally saved up enough money for our new house and dream kitchen, so we certainly won't apologize for researching the pros and cons of the expensive appliances that we are purchasing. I've never professed to be a chef or even a cook with particular experience, so your statement about your family's cooking expertise is completely irrelevant and has nothing to do with whether or not I might be "insecure". True, Mario Batali or Hubert Keller may be able to whip up the greatest meals on a hot stone, but that has nothing to do with most home cooks. I am simply a very busy mom who makes food for my family everyday. The Sensor Dome and CookSmart programmed functions on the new version of the Thermador are not meant for the executive chefs of the world, but are convenience features for the less capable cooks among us. My frustration, which has nothing to do with security, is that accurate and detailed information has not been made available by the manufacturer (BSH) about the Gaggenau and the new Thermador cooktops. I needed to find out if the new features that the salespeople were so excitedly touting are functions that will be truly useful to the average cook, or if they are gadgets that will be forgotten about after the first few weeks. So I posted on this forum to ask if anyone knows more info about these cooktops to help me make an informed decision. There is absolutely nothing wrong with that, and if you did not like it or didn't know the answers, then you did not have to reply at all. Luckily, others have been far more helpful than you and I really appreciate their input in my situation....See MoreRelated Professionals
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