The home we just purchased needs a new gas water heater. We're sold on going tankless as we loved our previous Rinnai 98IN. One of the plumbers I spoke with said Navien was far superior to Rinnai, but i'm somewhat undecided. Features that are important to us are: machine reliability, honest and knowledgeable service techs.
What do you have? Have you had any positive or negative experiences with Navien? I've attached a picture of where it would be located. Thanks for your help