You need to contact the Houzz vendor through their page. This is a users' forum and doesn't deal with the merchandising aspect of the site.

I have tried everything and can not figure out how to get a return handled.

Braydenn, did you read the info on this page: Houzz Return Policy. Good luck!

Bray den did you ever discover address for returns? I cannot get anyone at Houzz to respond

Your comment prompted me to reread the page I had shared in this thread, @Paula Mackin.

"This Return Policy covers all items purchased through Houzz.com. It's designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you're not fully satisfied with an item. You should review these terms carefully before making any purchase."

"The following items may not be returned:

• Items marked as final sale or "non-returnable" on the product page or during the checkout process;
• Gift cards; or
• Any items shipped to Canada and sold directly by Houzz."

I knew to beware shopping on Houzz but didn't realize that Canadians were totally SOL if unsatisfied with their Houzz purchases. Good to know, I guess.

Hope you had luck finding the requisite info on the Your Orders page, OP and @Braydenn Cord.

Not sure why Canadians are getting even worse treatment than the rest of us! The returns policy specifically references returns outside the thirty day window (shipping at customers expense for example) but they willow give me return address!

Assuming their offices aren't closed and you've given them a fair amount of business days to respond, it sounds like a crook's strategy, @Paula Mackin. If you have social media accounts, use them. Negative feedback on such channels will get a company's attention.