Lowes. OK - they brought the units out, put them on the platform we made, we assumed they did what they're suppposed to do & left. We didn't stand there watching because we'd just moved into the house & had plenty to do elsewhere and, hey, how hard can it be? Later that day - excited to see the "bubble show" through that big, beautiful window - I attempted a load. NOTHING. Not to panic - it just was not plugged in. Also, while my husband had it pulled out to plug in, he found that the dryer vent was not attached to the dryer - the wall, yes - not the back of the dryer. Turns out there is sort of a "cone" where you attach to & the hose slid off. (Not sure how he fixed that) It's at this point that we realize that they did not leave us a manual for the washer. We call & they say they'll get us one. In the meantime, we go online to find out what else needs to be done - like LEVELING. My husband does that and finally we're good to go. The story is a lot longer because we have a BIG mix-up with the refrigerator but at some point in there we get the manual - but not before I have to call the store manager a couple of times with questions about error messages (we had a problem with some sediment causing E02 errors - now fixed) for him to look up. SO - in the end, we love the machines, Lowes tried their best to make things right - it was just a series of freaky problems that weren't their fault - and we are happy customers. OH - the platform works like a charm - no vibrations & the additional height is great! Good luck with yours - great design!

I wanted to let you know what I have found with my upstairs front loader over the past several years. I had major issues with vibration too from my 3 year old Kenmore front loader (dishes would fall off my shelves on the first floor). It died 3 weeks out of the extended warranty (isn't that always the case?). I had my husband bring my older model Kenmore front loader from our rental property. It was an older model one and it was really heavy (I would guess 400 pounds). The repairman told me the older ones actually had a rim of cement in them for added weight to dampen the vibrations. Ironically, the old heavy machine doesn't vibrate at all. The extra weight more than dampens the spin cycle vibrations and we don't have any more issues. I would choose the heaviest one I can find next time I buy one. Maybe you can trying weighting it down with a few hundred pounds to see if it improves??? My washer just sits on hardwood. I only do laundry when I am home so I don't worry about a leak. Maybe the key to fixing your machines may be to add weight to it.

Quietwalk or 1/4" cork. I've seen the Eco-cork "numbers" and how they achieved them....not pretty. Unless you can buy your downstairs neighbor a 12" drop-down Armstrong Acoustic ceiling, you will not get what you want from that product. Eco-Cork foam is 90% polyethylene foam (not cork). They HAD to add cork because of some complaints that they were using the word "cork" when it didn't have ANY cork (100% polyethylene foam = false advertising anyone?). So...they added a snick of cork and then republished their old numbers. Done like dinner. And still wonky after all these years. Having sold and worked with cork for more than 6 years, I have investigated pretty much every underpad out there. QuietWalk is the ONLY one I have respect for. Please use their 3mm thick pad...or thicker if you can. The 1/4" cork is lovely because you throw it down like a beach blanket. No tape. No glue. Just butt the edges together and start laying the floating wood floor. It will help even out tiny wobbles in the gypcrete...which is helpful because gypcrete is a PAIN in the @ss to deal with if it needs patching. Either one will get you a nice quiet home....the cork will be more rigid and sometimes that is needed over a little bit of a wonky subfloor.

Yet in others (at least in N.O.) trellis or "decorative" fence toppings, wiring don't count. But, yes she needs to check. @ Isabella, I still think you have a blank canvas for a really lovely yard. If you think about it, your 2nd story view isn't a whole lot different than ANY urban view of your neighbors once you get your yard looking nice.