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Kinetico water softener not softening unless manually regenerated

Lily Munster
4 years ago

Hello, We have VERY hard municipal water and 2 people living in the house. We've had a Kinetico for about 8 years and it seemed to work well. Now it will only soften the water after a manual regeneration. I have checked for salt bridging and have followed ALL the various suggestions to prevent this. I even completely cleaned out the salt tank and regenerated. It will be fine for about 5 days and then BACK to completely hard water. (I have the test strips to confirm). If I regenerate it again, it will once more be fine for about 4 or 5 days. Can anyone offer any advice as to what is wrong? I have had Kinetico out TWICE and they test the water (usually the day after the regen) and they say it's working properly and leave. The repair guy said I need a $1000 chlorine filter (I have very little chlorine in the water) and wanted me to sign on the dotted line.


I am ready to tear out the system and start over or find a repair person that will dig into it and not just test the water and leave.

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