Nightmares every single night...sigh :(
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4 years ago
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4 years agolast modified: 4 years agoRelated Discussions
Local phone company/ISP nightmare
Comments (11)Here's what happened: Yesterday, I called the phone company bright and early and explained the problem. The guy said "We'll call you right back." And he did, claiming it was fixed. Alas, it was not, and I called him again to let him know it still wasn't working. This time, they tell me "we'll get a guy working on it, and call you back." (I guess the little Brownie that lives in the office wasn't able to figure it out, so they needed "a guy"...) Later that afternoon, I called my ISP and found out that four of their customers in the my area had no service. Four customers doesn't sound like much, but you have to remember the town has about 370 people. It's a rural area, not exactly booming economically (KWIM), so if you have 10% of the people with a computer online, you're doing good. Out of that number (let's round up and say 40), over half half are going to sign on with the phone company because they don't know enough about computers to even look for another option. You could divide the remaining twenty in half again, for wireless service, with the remaining ten divided between satellite and the only other dial up ISP with a local number for this area. So, four is about right. Yes, there are only two companies in the entire world that offer local dial up service to this area. Lots of companies *claim* to offer a local number, and it probably would be if we had service with another phone compnay, but we do not. It is what it is. My ISP tells me that if the routing has changed, it might not be a localnumber anymore, and if they can't fix it to call accounting to see about a refund. I call the phone company back to see if this is going to be permanent, and he said they were "tracking the lines", which I recognize from past experience is a swell technical sounding phrase meant to placify the customer. He asked meexactly what was going on, and I explained that although this had been a local number for over a year, as of yesterday it stopped working. I could dial in using the area code, but the number wasn't supposed to be long distance. He thought that was curious. I didn't think it was curious so much as irritating, still, I realize it's not this guy's fault, so I don't get upset. We continue chatting and he says "You know, I think we have DSL available in your area." (Technically they do, but despite that big fat cable buried right out in front of my home, the actual service stops two miles west. I called about it a month ago and was told that at this time there isn't enough "customer interest" to activate it further east anytime soon.) Bless his heart, not knowing that, he said, "Have you thought about switching to our DSL? We're running a special, only 69.99 a month plus tax plus..." (I'm thinking, Oooo, what a deal! That's only three times what I'm already paying the company that can't even keep a basic land line operational for 60 days in a row. I'm completely underwhelmed.) I politely cut him off saying "Uh, You know, right now is probably NOT the best time to hit me with a sales pitch to upgrade my service for an even *more* expensive plan..." He laughed and said "Yea, I know, but I'm supposed to..." I said "Hey, I understand, it's like, 'would you like fries with that?' We both laughed, and he promised to give us a call when it was fixed. He really *is* very nice, even if he can't help. Later that afternoon, I discovered that my ability to dial in using the area code had also gone pffffft. When I called the number direct, I got a "This number is no longer in service" message. Of course, that's not true, it's working number for everyone but us. When I called using the 1 plus area code, I got the recording that says 'We're sorry. It is not necessary to dial a 1 or the area code for this number. Please hang up and try your call again." With any other company, this might be discouraging, but coming from these guys it's means they're doing *something*, so that's progress. LOL This morning, the 13th, I call and tell the guy what's going on with the line today and he says "We're aware of the problem". (I get the impression the other three customers might have beat me to the punch with the status update.) Then he tells me, "We'll get someone working on it." I'm thinking, excuse me, but wasn't someone supposed to be "working on it" since yesterday? I'm sure there's a three dollar word for this kind of thing, but all I could think of at the time were the four letter ones. Not good. Instead, I tell him thank you, and go outside. The deal is that my DH works on a pipeline, and they've been laid off for most of the winter. They just started a job this week, but the budget is a bit pinched for me to run out and order a more expensive internet service even if it were available. We're talking dialup or nothing. I just walked around in the yard admiring the crocus and quince and was telling God about it. I mean, he already knows, but it makes *me* feel better to have someone to listen to me rant. ;^) So, I make my rounds inspecting the yard, finish my whine about the internet and said "and Bless my phone company". Now, that is the *first* time I have ever said that. Usually, if I think of them at all, my thoughts immedietly go over to the Dark Side. But there you go; here I was getting all warm and fuzzy over a utility company. I guess all the fresh air and sunshine went to my head. On a whim, I came in, sat down at the desk, tried to connect again, and voil Here I am. Which means the line is *still* local. Looks like God really was listening. That, and someone just had that coffee maker plugged into the wrong outlet afterall......See MoreNightmare! Received cabinets, found Lowe's used wrong measurement
Comments (74)First, wamot, I'm sorry you're having to go through this. It's the nightmare we all have while planning and going thru a reno. I'm mostly putting this here for others who might find this thread down the line. I know that the GCs and KDs at each store are unique and that becomes part of the puzzle that we have to untangle as we make our decisions. We first went to Lowe's and had them measure (paid) and do a design. There were some things they wanted to do that we thought were excessive (possibly in the wake of the violations that lucille posted) and I felt that the 'designer' was more of a sales person. I think he might have been handing things off to another designer to do. I never once saw him in the design software. We REALLY liked the GC and tried to make it work because we wanted to work with him. But we decided to check out HD. A friend had HD do their kitchen last year, so they also had the recommendation thing going for them. We had measurements from Lowe's, but we had HD come out to measure to protect ourselves ($49 in the midst of this was a bargain, even though we'd already had to eat $91 for Lowe's to measure). The hard part for us was every step with HD took two times longer. There wasn't such a tight arrangement between GC and store. We had to wait longer at each step, and as such, while I was hoping our cabinets would be here next week or so but we're looking about another month out past that. The big reason I'm posting this here is that we were told the GC would come to measure and his wife did. I was not here, MIL was here and remarked what a thorough job she did and how impressed she was. The measurements went from GCs wife to KD. She tweaked the rough design we had based on my measurements to what the GC provided. She was off in four places. FOUR! So that led to a whole round of 'How are you putting that there, that won't fit?' because I knew pretty much all the measurements by heart. I remeasured most things, confirming my measurements with Lowes' measurements. We tweaked the plan for the 3rd or so time and the GC revisited to confirm everything was good. I'm pretty sure THAT's the point that they're responsible up to. After that, I did some switching of things. I did things like move to a 36x33 Susan to gain 3" more in trash pullout to get two cans and make a base and wall into a tall to create a transition from an area that will have a backsplash (interior wall) to an area that will have masonry behind it (exterior wall). Since no floor measurements will change, I should be good. My KD at HD is very good, but she let me know she was a little intimidated by me (and often regrets giving me an old spec book). And more related to the OP's issue, as I was deciding whether to make the jump to HD from Lowe's, I did some reading. I wish I could remember what I googled, but I read that if you want your kitchen done on time, don't use Lowe's. But if you want to save some money in the end, do. They're known for delaying things for many reasons (misordering, not organizing installs well) BUT the flip side is that there are non-performance clauses in their contracts and so you often get $ off per day for each day certain things are delayed. I'd look things over and see if you can find anything like what I'm remembering. I was concerned with Lowe's because they wanted us to pay for everything (all materials and all labor) up front and when I balked that I watched too much People's Court to pay contracting things up front...they have no incentive to finish, I was told there were non-performace clauses (just as I'd read on the internet). Whatever I googled, I also came across a forum with current and former Lowe's employee's posting about changes to the structure of the way they work with outside contractors etc. It was all very interesting. Good luck. If you end up doing away with the fillers, make sure that at least you don't get charged for what will become 'extra pieces you don't need'....See MoreBackyard nightmare in St. Paul suburb. Looking for suggestions!
Comments (11)If you hate the deck, rip it out and make a space that is not cobbled together and dangerous. A quick fix would be to build some LARGE planters along the higher side of the deck, filling in that space and stopping folks from falling off the edge. Not sure what those two trees are, but two large trees together are competing for everything, including nutrients from the ground which is why your grass is so crappy, too much shade and too many trees sucking all the life out of the soil. If one of those trees is a Norway maple (and I suspect it is) then I would bite the bullet and hire a tree service to come in and take it out. They are notorious for impeding the growth of ANYTHING underneath them. That's quite a lot of bucks right there to spend on a yard. On the flip side, I would plant ground covers and low growing shrubs along that raised area in the very back along the fence, I'm sure it is a pain to mow. And move the shed, because it seems like it would be a pain to get too, so far from everything else. I hate to be contrary, but I would not advise building a deck around the trees. They will just get bigger and bigger and the deck will eventually be right up against their trunks and then you will have to redo that portion of the deck. Sooner than you think. Expand out from the house if you need more space when redoing the deck. A new deck is pricey though, which is why the previous owners cobbled theirs together. That one you have now is surely a home-made affair and not up to code. If you've got the money, find and hire a good professional to do it for you if you don't have the skill set. You could also tear off the deck, build steps down to the yard, and then put in a patio. A brick or flagsone patio can be configured any number of ways, but then you have to cut the bricks/stones to fit, which again, may or may not be in your skill set. To me, you yard suffers from someone building things on it who wasn't really a landscaper. I would decide if I wanted a new deck or patio and hire it done. But cheapie me would just put in that planter and plant it with herbs I could use while dining on the deck, al fresco. I don't know about where you live in MA, but where I'm from, you can't sit outside in the summer anyway, due to mosquitoes. If I had the money I'd put a screened in porch there instead! My thoughts on a backyard are "go big or go home" and an investment in decent hardscaping, if you have the money, will provide the bones you can then gradually plant around as time and money allows after that. Peruse some landscape books and neighboring decks to get an idea of what you want. BEFORE you build the deck is the time to cut down one of those trees. Norway maples start to rot out and break apart after 80 years or so, and you are halfway to that point anyway....See MoreLiving Room Layout Nightmare
Comments (66)Nice improvement. That's the very thing I would have suggested for the bay window. Have you ever tried the bedroom rug in this room? I think I like it better, and since it has no fringe, it might hold up to family traffic a bit better. However, it may be quite a bit smaller, but the center medallion would be a beautiful floor focal here. I do like leggy chairs to sit entirely on or off rugs. Did you ever try centering the rug with the bay and then floating the sofa to face the windows with a traffic path behind it? I think that would still leave room by the single window for the play area. You might also float the sofa directly out from that smaller window and put the chairs at the entry end, thereby blocking a bit of the play area from the view of the entry and social area. I preferred the hutch with art above instead of the books. Wonder if it could be hung above the chair rail on the opposite wall; sort of out of direct view from the entry and living area. If you moved the base into the living wall where your family portrait is, the space between the living and dining areas could be a nice play area. Lower the portrait to 5" above the hutch base. Would the two large gray framed pieces work right and left of the bay window, centered 5' above the floor? Hope you'll keep tweaking1...See MoreUser
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