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Grohe soap dispenser question

Just Me (Zone 6a)

4 years ago

We have a Grohe soap dispenser that stopped pumping the soap (won't draw it up even though the bottle is half full). We contacted Grohe and they sent a replacement part for the top/pump section. Looks identical but same problem. Won't pull up any soap. Has anyone had this experience? Link to the product we have: Grohe Soap Dispenser 28857SD0

Featured Answer

pippabean,

4 years ago

I suspect your soap is too thick. If you pull the top out, dip the end of the hose in a jar of water, and try to pump that through, it will slowly loosen the thickened soap.

Then, mix your liquid soap in the bottle, with some water to thin it and you should be good to go.

Comments (13)

Shannon_WI
4 years ago
I have a Grohe soap dispenser for several years. Are you saying the replacement pump did not work right out of the box?
Just Me (Zone 6a)
Original Author
4 years ago
Yes, it is doing exactly what the original was. It seems to pump in a shallow way and doesn't pull up any soap. I'm wondering if the bottle and undercounter part is broken. It's worked for 12 years and suddenly nothing. I soaked it, scrubbed it, etc.
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Yes. I have had that leaking problem with the same model you have. To me it seemed the soap was coming out of the base instead of the spout (and yes, under the counter as well). I think I had 2 like this. I received my latest soap dispenser in 2007 from Grohe. I noticed a slight difference between the older models I had and this newer one - they had changed something and this new one worked with no problem. Just so you know, when I had the leaking problem I tried watering down the soap and that didn't work. I did find that plain, regular Dawn seemed to work better than any fancier Dawn or Palmolive. I do think they made some adjustment to the dispenser but since you received a recent version, I would think you wouldn't have that problem assuming of course that Grohe had made changes to the design. Around November mine started dispensing sparingly. I took it out, cleaned everything with hot water (have Never MT too), primed the pump and that was all good. I put it all back together, then nothing. It doesn't pump at all and I can see that the soap has gone up to the dispenser. I don't have the patience to deal with it now and have placed a pump bottle of soap on the counter instead. I keep thinking a cheaper one would have been better and I may yet resort to that. Since 2004 I've had 4 of these dispensers. Yes, Grohe will replace them but they shouldn't have such problems. Thankfully the Grohe faucet has worked.
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Shannon_WI
4 years ago
I wonder if maybe the contact between the pump and the bottle has worn - the threads are no longer there, so the pump can't get purchase to pump. I'd call Grohe again. They are very good at providing free replacement.

12 years is a good amount of time for a soap dispenser.
Just Me (Zone 6a) thanked Shannon_WI
Just Me (Zone 6a)
Original Author
4 years ago
Yes, I think that will be my next step. Thanks! (Agree 12 years is a good long run on this soap dispenser.)
M Miller
4 years ago
last modified: 4 years ago
Hard to know the cause from a distance, but I agree to try a different soap. I use Seventh Generation Dish Liquid, and it is not as thick and gummy as some other dishwashing liquids are, and my soap dispenser works fine.
Just Me (Zone 6a) thanked M Miller
Just Me (Zone 6a)
Original Author
4 years ago
I will definitely try that. For years I used a Wms Sonoma soap and recently switched to Mrs Meyers. It does appear thicker. Thanks for the idea!
wilson853
4 years ago
You need to climb under the sink and pull the bottle out. We had a similar problem with a Kraus soap dispenser. It was not the pump but the neck of the bottle had started to separate from the bottle from age. Kraus sent us a new bottle. Problem solved.
Just Me (Zone 6a) thanked wilson853
Just Me (Zone 6a)
Original Author
4 years ago
Will definitely check...thanks!
Just Me (Zone 6a)
Original Author
4 years ago
Quick follow up. It appears to be the thickness of the soap. Once we removed it and rinsed the bottle, it worked fine with water. So I am back to the stuff I used for the first 12 years. Thanks all for the great feedback.
pippabean,
4 years ago
Glad to hear that it worked!
M Miller
4 years ago
last modified: 4 years ago
So...what soap is it?
Just Me (Zone 6a)
Original Author
4 years ago
I have been using Williams Sonoma hand soap for the entire life of this dispenser. It always worked fine. A few months ago, I decided to try Mrs. Meyers, mostly because W/S doesn't carry the lavender scent in the stores anymore. It was a bit thicker, but I didn't think anything of it, since it worked fine. Until it didn't. :-(

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