How long should it take to get the new counter top corrected?

jess1979

5 years ago

We went through the contractor for getting the counter top. He was not there when it was installed. After work I looked at it and the sink cut out is off size wise, the reveal is wrong and the edge overhang size was not what I had asked for in writing on all of it. I let the contractor know there was something not right with the sink, the reveal (farm house sink) and edge overhang is off. It looks really bad in the sink area. He measured the sink cut out and agreed it is off. He told me the fabricator can fix all of it. The fabricator has to remove the top and take it back to their business to do the work.

We are planning on selling the house and are waiting on the counter to be removed and brought back. How long is a normal amount of time to give the contractor to have the counter fixed? It has been over a month. He will tell me they are coming to get the top but no one ever gets the top. Now he is on vacation.

Featured Answer

PRO

Joseph Corlett, LLC

5 years ago

The fabricator does not need to remove the countertop to do the work. I retrofit apron sinks with perfect reveals for a living. Pictures please.

Comments (6)

M Miller
5 years ago
last modified: 5 years ago
Have you paid him in full? Or even the majority of the amount? A month is a really long time for him not to address this. He may not be incented at this point.

Pictures would be helpful. Apron front sinks can be tricky to install. I would not have chosen one if I were planning to sell that soon.
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jess1979
Original Author
5 years ago
jess1979
Original Author
5 years ago
Here are a few pictures. The reveal was suppose to show 1/2 of the sink top. It does not. The sink is curved but the cutout is not and the corners do not match up to the sink corner. There is tape all on the counter above the sink now with markings drawn for where to cut. I wish I had a picture to post but I don't. Tomorrow I can post one. We do not live at the house so I can't get a picture until tomorrow. I don't know why they want to take the island counter it is fairly large. I will ask the contractor when he is back from vacation if they can do the repairs on the property.

Yes I have been paying the contractor as he does work. Thank you for your responses and help.
millworkman
5 years ago
Call the fabricator yourself, my bet is the conversation never happened with the fabricator.
PRO
The Kitchen Place
5 years ago
Who was at the jobsite to sign off on the template decisions? There are so many details. I insist that my clients are at the template to specify these things. And then I check over the CAD drawings, double check everything. Confirm one last time...and then I sign off of them.

If something like this wasn't done, they need to change how they template.

Aside from that...it's hard to say how long a repair can take. I work with a very large outfit and to get something scheduled for repair sometimes take weeks as well...approvals, etc. But normally, for smaller fixes/adjustments, just a few days. I'd say this is a pretty substantial fix. If it's a small shop, I have no idea how long they take to do repairs. If your kitchen is currently functional, he might have you on the back burner for a while as times are crazy busy. However, someone needs to communicate with you on this. If your GC is on vacation, call or email the stone guy and say you need to get on the schedule for the repair. An email could be good proof of documenting what's going on too. So an email might be the better way to go.

How long should it take to get the new counter top corrected?

Joseph Corlett, LLC

Comments (6)

M Miller

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How long should it take to get the new counter top corrected?

Joseph Corlett, LLC

Comments (6)

M Miller

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jess1979Original Author

jess1979Original Author

millworkman

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