I would like to get feedback on the Supercore Basics line. I am looking at Solitude for around 1,000 sf. I have an old wood subfloor that I am going to need to do a lot of leveling on. Where do you draw the line for telling someone that a 4.5mm floor is not for them? I know I only get a 12mil wear layer, but the fact that it is still Aluminum Oxide and has a stone composite core makes me feel it will be ok. Is there any difference in the locking system? The lock does not seem as hefty on the samples for the basics line. I get concerned that with an old pier and beam supported floor that has settled, even if I level the floor, will the less hardy locking system fail if I get slight movement with any further settling?

We are laying Supercore in two large rooms, with a small hallway between them (laundry on one side, bathroom on the other. I'm worried that by the time we get to the farthest edge the flooring might not be straight. How do you make sure it is when flooring over a large span.

I agree he should've contacted the seller of the flooring first, and the seller had the right to explain here. It doesn't give them the right to be rude. After that, it all broke down. It's not clear who's correct on some of these points-- and they do disagree sharply on several points: * the hardness of & degree of level of the subfloor--which WeShipFloors has never seen. Also, no tests were done to see if he truly got a defective batch, since seller was so outraged that the initial contact was BBB--*not* at complaint level--and came out swinging from the start, telling the customer he "screwed up" and "whether you wish to admit it or not." I agree with the seller's point, just not the unprofessional wording. You don't talk that way to a customer, any customer. Including one who believes that an inquiry on BBB is not as bad as a complaint. WeShipFloors came out ready to fight like a 12-year-old whose lemonade stand just got criticized. Also in debate: is this floor soft or not? Points that support that possibility: * Reshaping from heat * Seller's claim that it bent in a gap (again, without any evidence) vs buyer's claim that there is no gap and previous floors didn't bend, etc * The whole issue of, why didn't inferior floors dent with fridge? SuperCore is supposed to be amazingly hard. Yet it was beat out by not one, but two previous floors? Yes, buyer should've covered the floor per instructions. And should've called 1st. But none of that explains the rest of these points. And the seller falsely suggested buyer may be a competitor just trying to smear his company...and then topped it off with accusing the buyer of lying outright...that's it for me. The man was honest that he pulled out the fridge without protecting the floor. The buyer goofed. But the seller's words are far more questionable ("competitor"), rude ("you screwed up"), unproven (misc), and slanderous ("just plain lying"). True or not, we should carry ourselves better than this.

I can’t speak to your color choice, but I can tell you that we did a moderately large install of SUPERCore flooring over three years ago now in the Moose Lodge color. We were very impressed with the customer service, ease of install, and durability. It looked great. One thing to be aware of (our bad), we rushed through the leveling process of our concrete slab and it was not completely level so after install we did have a bit of a bounce in a few of the boards. Overall it was nothing to note every day and we quickly got used to it. Planning to install supercore again in our new house also.