I am sorry to say that Kohler is a solid company, however, you pay dearly for the name. The Kohler customer service and warranties is one of the worst i have worked with too. You can search competetive brands that will gain you more bang for your buck. American Standard, Duravit, Toto, Nameeks, Barclay, Danze, Hansgrohe, Jason Hydrotherapy, etc... just a few I am familiar with. Shop some more and see what you come up with.

What a fun "memory lane" to travel. I went to Europe the summer before my last semester in college. Several people in our group thought they were foot washers! I grew up in a small town in South Texas. When some people built a house that had a bidet in the master bath, it was the talk of the town. I think it is still the only one in town.

I wish more people would do this. I love looking at the "My bathroom is done!" posts as much as everyone else, but for me how stuff holds up over time is pretty important. If it doesn't work for whatever reason, I'm not going to use it. I did learn a little after we finished our kitchen. I chose a F&P dish drawer for my dishwasher. Absolutely loved it. Wasn't until I started having problems a few years later that I found out there were 2 people in the whole city that worked on them and one of them was a nutcase. Metro area with over a million in the city- not exactly the middle of nowhere. Hmmm, wonder if anyone wants a "My kitchen is 13 years old!" post. Sorry you're having problems, but thanks again for taking the time to post. Lisa

@eam44 Look more closely at the specification sheet for the KWC Livello. This faucet is made of brass. The finish is stainless steel. Stainless steel can be present because the entire faucet is made of stainless steel such as in the case of the famous MGS faucets (check MGS's Spin or Nemo models similar to the Livello), but this is not so with KWC. The KWC stainless steel finish is electroplated as @StarCraft Reviews noted in a previous comment. This is not as durable as if it were applied via PVD coating or if the entire faucet were stainless steel. Yes, the tiny layer on top of the brass probably is all stainless steel, but how it was applied makes a world of difference. I did locate the KWC review of finish peeling that I bookmarked a while back and see now that it referred to a chrome finish, but chrome is also often done with electroplating, so I'd research the durabiliy of electroplating before committing. If I were you, I'd also read other reviews of not just Livello but other KWC faucets on sites like Amazon, Build, and Quality Bath. You'll learn a lot about the mechanics of a particular brand that way, and KWC has garnered plenty of reviews to peruse. The "Edge" line of In2Aqua features the more sleek styling closest to Livello, and I do apologize as there is not an identical match on this faucet because the one I had remembered was a bath style that does not feature a pull-out wand. You can put bath faucets in the kitchen but mentioned you wanted a pull-out. Many of the KWC and In2Aqua styles do have equivalents which I assumed was due to the president of KWC founding In2Aqua and bringing trade secrets with him. Once again I will encourage you to review the @StarCraft Reviews list given above to direct you to faucets made of stainless steel rather than brass if that is your criteria.