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manish500

Paid $600 and I'm right where I started. How would you handle this?

manish500
5 years ago
last modified: 5 years ago

Hello

14 year old AC working all summer then suddenly warm air. HVAC contractor says I have low freon, with probably slow leak in the evaporator coil. Says he will put in 7 lb of freon which should last me 1-2 years. He puts in 5 lbs, charges me $500, it's cool air now, he leaves.


Hours later air goes warm again. He comes back same day and puts in 2 more lbs of Freon, charges me $100 more, cool air again.


Next day air warm again. He says I probably have a bigger leak than he thought and need new coil or system entirely.


So I'm out $600 and right where I started. He offers to refund $225 (labor). He says any other contractor would handled the Freon issue the same way and would not have known about the size of the leak.


1) Could / should he have known I have a big leak, and at what point?


2) Would you press him for a larger refund? At this point he has only diagnosed the problem and nothing more. I'm right where I started and out $600.


Miz

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