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Furniture Design Dilemma living room

Which sofa has better quality, Thomasville, Crate & Barrel or Arhaus?

Kathryn Elizabeth

5 years ago

Hello,

I am moving into a new apartment soon and am looking at Thomasville, Crate & Barrel and Arhaus sofas. There's about 2 in each store that I like and I was wondering if anyone had any comments about which place had better quality. This is my first time purchasing a sofa and while it is exciting it's also proving to be a little difficult to choose!

Featured Answer

einportlandor

5 years ago

Much of C&B upholstered pieces are manufactured in North Carolina.

Comments (14)

Fsal
5 years ago
I’ve had my family room sofa set from Thomasville for nine years now and still going strong. It’s a light yellow color and not a single stain due to using their five year warranty and really good stain guard. I’ve had three boys, oldest is now in high school, with these sofas and they’re in perfect shape. Cushions are still firm, pillows are in great shape, and colors haven’t faded. Unless their quality has significantly gotten worse, my vote would be for Thomasville:)
Kathryn Elizabeth thanked Fsal
Kay Addis
5 years ago
We bought Arhaus and are happy. Also bought dining room table and chairs from them.
Kathryn Elizabeth thanked Kay Addis
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Update to my posting above. The Crate and Barrel reps called back and left me a message saying they'd contacted Lee who agreed the loveseat wasn't up to their standards and would give me a "do over," but Lee thought the sofa was w/in their standards. Crate and Barrel offered me 10% off. I thought about it and then called them back and said I didn't think that was satisfactory; it wasn't the money, it was the fact that I'd have to look at the imperfections for as long as I had the sofa. The rep agreed to try again with Lee. I got a phone call back the same day saying she'd talked to the Crate and Barrel regional manager and they'd decided to give me a redo on the sofa too! They didn't want me to be dissatisfied and since the local people agree the sofa doesn't look as good as it should, Crate and Barrel will take it up with Lee again. Obviously, I am extremely happy about this resolution. I should add that it all happened in a most timely way and that the Crate and Barrel people were very responsive. They really seemed to care about my satisfaction as a customer. In this case, I'm very glad to have had Crate and Barrel as a middleman between me and the manufacturer. I'm really impressed with their customer service and I hope Lee comes through with a better product next time.
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We bought the C&B Gather sofa plus ottomon in leather last year.. It is the standard depth sofa and we were not able to sit in that poarticular sofa prior to ordining it. We ran into the typical delays due to supply chain issues (7 months). When it was delivered, the delivery guys dropped the sofa in the street and damaged the leather. C&B ordered a replacement (another three months). Both of us hate this sofa! It is very uncomforatable. I am 5'11" and it is too deep to comfortably site upright. The back cushions are not fastened to the sofa in any way so they are constantly slidding down. Even when pushed back, the do not provide good back support. I cannot sit in this sofa more than an hour or so before I get a backache. I wanted a sofa/ottomon combination rather than buying a sectional for the verstility so it really limited my selection of sofas. This was a big mistake. On tiop of that, dealing with C&B sales, customer support and their finance company was a real nightmare that I will never go through again.
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Kathryn Elizabeth
Original Author
5 years ago
baroness0085, how long have you had your Arhaus sofa? Thank you both for your help!! My mom has a Thomasville table that she’s had for about 10 years, but never a couch.
della70
5 years ago
Best to check with your Thomasville dealer and they will explain the warranties and guarantees that come with purchasing one of their sofas as well as the fabric choices. I have great faith in Crate and Barrel and have purchased furniture from them, although never a sofa. Thomasville is the manufacturer of the sofa whereas CB carries sofas made from several North Carolina companies. I used to sell Thomasville. If you search online, you will find some good information to make an educated choice about a major investment. I am not familiar with Arhaus.
Kathryn Elizabeth thanked della70
Kay Addis
5 years ago
KE, we’ve only had our Arhaus sofa a year, so maybe that’s not a long enough test for you. I know that Thomasville is a dependable manufacturer, so I don’t think you’d go wrong there. I like to buy furniture still made in the U.S. (Actually don’t know if Arhaus sofa is or not, embarrassed to say, but our table was made in Italy.)
bowser24
5 years ago
Don’t buy Thomasville! We paid 4K for a sectional that fell apart after 3 years of light use. We would be sitting there and all of a sudden hear a snap. Wtf! We turned it upside down to reveal cheap plastic clips that broke off in our hands. Never seen anything like it! Have had many pieces of furniture but none that broke like this. Didn’t read reviews before hand. I will never buy from them again!!!!
Kathryn Elizabeth thanked bowser24
smithy124q
5 years ago
Find out if the C&B sofas you want are made by Lee Industries (they should be able to tell you). If so buy one of those, as from research I have done, Lee Industries is an excellent manufacturer at that price point. When I was starting out a couple of decades ago my first sofa and chair came from them and had them for a long time. My brother and his wife also had C&B when starting out and it served them well, too. Thomasville would be my second pick and no experience with Arhaus even though we have one here in Houston.
Kathryn Elizabeth thanked smithy124q
kriii
5 years ago
last modified: 5 years ago
I have purchased all types of Arhaus furniture and have found it to be durable. The sofa and ottomans are four years old and still look great. My dog piddled on one sofa seat and the slip cover/underlying pad prevented moisture from seeping through to the cushion. The dry cleaner was able to remove the stain and odor by actually washing the slipcover and it looks just the same as before. I would have been able to replace cushion, slipcover and underlying pad through Arhaus if I had needed to. I can't advise about the quality of the other brands you mentioned but I do recommend Arhaus.
Kathryn Elizabeth thanked kriii
Kay Addis
5 years ago
I am a big fan of Lee Industries. Bought sofa, loveseat, ottoman, then two more chairs, so if a piece is made by a subsidiary of Lee, I’d go for it.
Kathryn Elizabeth thanked Kay Addis
Kathryn Elizabeth
Original Author
5 years ago
Thank you all so much!!! You've all been really helpful. I will definitely check the manufacturer of the CB sofa I'm looking at. I just went to Bassett today also since they're having a sale, who knew there were so many couches to choose from.
Kerry Blossom
5 years ago
I have a c&b sofa and it sucks. I actually replaced the cushions inside and its much better. I also have 2 macys sofas and I think the quality is a lot better.
della70
5 years ago
Read up on "8 way hand tied springs" which is the underpinnings of a well-made sofa. That will give you more to ask when dealing with the salesperson. Good luck and have fun shopping!
eskelaw84
4 years ago
What about arhaus and crate and barrel leather chairs? Which are a better quality?

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