Brad, I agree 100% with you about the Houzz SUPPORT link. There isn't one. Emily, if you are still reading this thread, could you mention the recommendation for a separation between messaging about purchases and messaging about tech issues? Thank you! Carol

Emily, are you going to help us? It is getting worse.

Is this what you're looking for?

https://help.houzz.com/s/article/How-can-I-contact-Customer-Support?language=en_US

I see a phone number and a button to "submit a request" ... pick professional support or app support as applicable.

I just clicked on the "contact us" button at the bottom of the page under "company" ... this was a trending article.

I don't think those are tech support, per se. Try them and see what happens.

Blueberry, I did call a couple of weeks ago and got NO where. Wouldn't let me talk to tech support, claimed they were unable to. Not buying that. Couldn't even talk to a supervisor. I suspect with the attitudes I got, Emily was told to stop talking to us.

I came back and tried a post -- but it was clear that things are not fixed. What a shame to take something that worked smoothly and "break" it.

I can start a new thread -- but it cannot include a photo. I have to add photos in a comment to the thread. My system and browser are all up to date. This shouldn't be so difficult . . . BUT at least we *are* able to post and to share photos, so I'm not giving up yet.

I'm coping too, but I do find it strange that the platform was broken for a month or more and now it can finally get back to almost working. What was the point? I too just post photos in the comments section.

I can start a new thread and include a photo. When I tried to add multiple photos, nothing posted at all. My browser is not up-to-date. It is an old version of Firefox (48.0.2).

Multiple photos (at least 10) can go in the comment section. Yesterday, the photos wouldn't load for a while, and then they did. I think it is on the houzz end, Melissa, not you.

Multiple photos (at least 10) can go in the comment section. Yesterday, the photos wouldn't load for a while, and then they did. I think it is on the houzz end, Melissa, not you.

Wow... I've been off GardenWeb for several months and only just came back and started catching up... and stumbled into this! :-(

I hope things are working OK now...?

* * * "I can start a new thread -- but it cannot include a photo. I have to add photos in a comment to the thread. My system and browser are all up to date."

That's also my situation. It's not fatal, but it's pretty stupid.

On the test forum I just included 14 pictures to an OP. So it is working for some of us. Perhaps it is the device or operating system you are using.

No albert. It worked well before the houzz shenanigans on the same computers.

And, it is still working after the disgraceful shenanigans on some computers.

Well, Houzz is definately having it's own issues. Yesterday afternoon I clicked on my Rose Forum link and got an error message. And then tried Antique Forum and got the same message. Can't remember the exact message but it said something to the effect my backend was bad. Humph! Was able to access about 15 minutes later.

I got some strange error messages earlier today as well. Clearly there was something going on but seems to be resolved now.

Ha Ha, Mary! Jin texted me yesterday and asked if I was having trouble getting on the forum. I texted her back saying that I had been on 30 minuets earlier, with no issues, but I’d check right away. The exact message I got was “Error 503 NO HEALTHY BACKEND”.

No healthy backend? What in the world? lol A little while later it was back to its semiworking self. Lisa

I got that same error message, Lisa. No idea what's going on.

I think our backends are just fine, thank you.

I was afraid to post anything with all the problems but when I finally did a couple of weeks ago on my Galaxy J-3 Eclipse phone oh, I did so with no problem. My computer's are old so I always have problems posting from them and in fact on my iPad I can't post ever. I've been a little bit afraid to try on my laptop. I hate the new system for the phone though with the drop-down menu Etc. It's just an extra step with a time lag and then it takes me to the wrong form anyway.

Look I am working on a Win10 computer with updated Chrome.

Everything worked before Houzz started this mess, and it all works on EVERY OTHER SITE I ACCESS.

I say again -- Houzz elected to take a system that worked for everyone, and mess it up. That's a definition of idiocy.

I'm not disagreeing with you just stating that posting works on my phone. It's ponderous 2 actually read the site from my phone though as compared to Prior. I haven't tried from any other computer. There are still many things I hate about the new format as well. Albert, what are you using to post since you seem to have no problems. It's definitely on Houzz's end.

Laptop W10 Firefox

This situation really is a test of one's sanity! It's helpful to know what is working for some, but the site should be much more consistent. I've had trouble off and on with my 6-month-old Apple products. Not good! I appreciate everyone hanging in here together, offering suggestions and the tea and sympathy. Carol

I'm a tech guy. I've tried many browsers [some you've probably never heard of], my personal computer is not only up to date & totally clean but very high quality as far as graphics cards, memory, etc. The problem is definitely with HOUZZ. Why it works correctly sometimes for some people is a mystery. But since the update it has been awful.

Brad, just curious, what operating system(s) do you use?

My computer is self built, & I use Windows 10, totally up to date. Also the browser I actually use regularly is Comodo Ice Dragon, a more secure version branch off of Firefox. It too is updated when Firefox is. But I have the same issues on Firefox, Chrome, Edge, and Comodo Dragon [a secure version of Chrome]. I may have tried others, not sure. Also all my drivers are up to date as is all the software, system totally clean of spyware, adware, etc.

Jeri, you made me laugh, with your capital letters, but truer words were never spoken. Everyone who had something newer than a Flintstone-type stone tablet has had no problems before, but what a total mess afterwards. Along with others like Lisa, I've found that everything works normally if I don't post pictures on an opening post. On an answering post I can put in 10 pictures, which is the same limit we had before, and it's all good. It does sound as though not everyone has been able to make it work that easily. It defies belief that they threw these changes out there without testing them first in-house, and we had to wade through a quagmire of frustration and puzzlement.

Back shortly after houzz purchased Gardenweb it was mentioned that this was a Grimm fairy tale. Houzz was the wicked step-mother. The only thing that can save Gardenweb is a prince of some sort.

I have a newer updated windows 10 and updated browers etc...I'm having issues posting long posts (they disappear after I hit submit button) I tried copy and paste of my post so I can try over and over...Same issue each time.. Shorter posts work fine? lol

Also having trouble posting pics once in awhile... Shame on you Houzz! lol

when I type in antique rose forum, instead of getting that, I get photos of things to buy for a garden; benches, stones, et cet. Which makes me wonder, if the problem with Houzz is that since it is primarily a commercial site. It exists to sell things and make a profit. I have no problem accessing any item to purchase on houzz, but trying to find the antique rose forum is torturous.

Are there any other antique rose forums on the Internet?

Lux.

Not that I know of, but Diane (nanadoll) uses a back way in. She's not well at the moment, but hopefully she'll see this before too long. Trish

It's a shame Houzz has made it so hard to find the forums we used to frequent so easily. This link should take you right where you want to go, but there will probably still be Houzz advertisements.
[https://www.houzz.com/discussions/antique-roses-forum-dsbr0-bd~t_29817[(https://www.houzz.com/discussions/antique-roses-forum-dsbr0-bd~t_29817-forum-dsbr0-bd~t_29817)

luxrosa

when I type in antique rose forum, instead of getting that, I get photos of things to buy for a garden; benches, stones, et cet.

Why don't you just bookmark the forum? It's the easiest way to get to a specific site.

https://www.gardenweb.com/discussions/rosesant

Hi there, The best way to find your favorite topics is to make sure you are following them on your account. To do that, go to the forum topic, in this case https://www.gardenweb.com/discussions/rosesant and be sure to click the follow button you see there. From that point on, you'll have an easy bookmark to it when you visit http://houzz.com/discussions Hope that helps!

Emily, since you're here - I have had no help from Houzz customer support in being able to access any more than the first page of GardenWeb on any browser. Their only suggestion was to clear my cache and use Google Chrome, and neither of those solutions has been able to get me past the first page. When I click on the "next page" button or any other page beyond the first, I get a "hmm, that page doesn't exist" error. Nothing my tech support people at work can suggest helps either. Any ideas? There's something in the most recent round of programming edits that makes GW virtually inaccessible for some of us.

Cynthia

Hi Nippstress, that's a strange error for sure. Can you tell me what version of Chrome you are using and what operating system and version you are on?

Do you experience this from just one computer or any time you log in from anywhere?

Can you also post a link of the page you are able to access? Thanks!

Hi Emily

Thanks so much for chiming in. The same error occurs whether I'm on my Macintosh desktop computer/MacOS Sierra 10.12.6 at work with ultrafast internet service, home with my Mac G4 laptop and Wifi or home with my husband's IBM clone and direct wired connection to the web. The Google Chrome version on my work Mac is listed as up to date

Google Chrome is up to date

Version 70.0.3538.77 (Official Build) (64-bit)

i don't know how to post a screen shot of the first page of the discussions, but I have selected only Roses and Antique Roses for my Houzz pages, so what shows up on page 1 is a mix of those topics with the threads that have had most recent discussions on them. Once this particular discussion thread that we're on (for instance) moves to page 2 of those combined forums, I can no longer access this and won't be able to respond to your comments.

Any help would be welcome, and I appreciate the response even if you can't resolve this (but I hope you can).

Cynthia

BTW, I just tried to clear my cache again on Chrome and the specific error message is:

This site can’t be reached

p’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

Cynthia

Very strange. Appreciate the additional information.

I'm going to post a few links. Can you please see if you experience the same thing on all of these?

http://gardenweb.com/discussions

https://www.gardenweb.com/discussions//p/30

http://houzz.com/discussions

https://www.houzz.com/discussions/home-and-garden-discussions-dsbr0-bd~?fi=30

Nippstress, this is a known bug. The workaround is to NOT use the Your Topics feed, but to only use the regular forum URLs.

So from https://www.gardenweb.com/discussions/roses you should be able to get to the next page.

Let's face it, GW is never going to fix what it broke. They don't care.

Mad_Gallica - thank you SOOO much for identifying the problem! It makes sense that the Your Topics feed is the problem, since I stopped being able to access the second page about the same time that transition happened. In all the discussions of Houzz problems with GW, I'd never seen that mentioned on this forum. I really appreciate you bringing that to my attention with a relatively manageable fix, even if that means renegotiating around Houzz's clumsy front end to find the Roses and Antique Roses forum.

Emily, I appreciate the alternate links and I was able to access the second pages from those links as well, just not when using the Your Topics page that is supposed to be our starting place to filter out the other discussions. It's ironic that the primary innovation that was supposed to make GW more user-friendly has made it unusable for me from that format (I wonder why others using Your Topics on this forum don't seem to have the same problem). Technical support clearly didn't have information about this bug, at least not sufficiently to resolve the problem or even to indicate that this problem legitimately existed apart from my browser, and they were unable to suggest a strategy to test the assumption or a workaround as you did in your posts.

We appreciate your problem solving with us on this forum, but the contrast between you and technical support/programmers for Houzz is one of the reasons we've had the kinds of reactions that Jeri mentions above. You have shown genuine signs of caring and trying to resolve some of the problems, but that has not been the case for most of the rest of the Houzz personnel. Even with your input, the things that are problems don't seem to change even this long after they've been unworkable. If it's possible for you to pass along these bugs to the programmers in ways that could get results it would be welcome, but we just don't have much confidence that you'll be able to get changes accomplished.

Thanks for helping though and for being a positive presence in a sea of frustration.

Cynthia

" the Your Topics page that is supposed to be our starting place to filter out the other discussions."

It's interesting - I have never used "Your Topics". We all use the site so differently.

Valrose, I have the same thing happen when using my Samsung phone sometimes and I think Plumeriagirl has the same issue.

Emily H-

I have problems when trying to use Garden Web.

When looking at the list of threads, I can only go on page one. If I go to page two, I get an error message that says ,

This site can’t be reached

p’s server IP address could not be found.

• Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

loobab- I found that MadGallica's workaround is fine. I log in and it sends me to "my topics" which is the same old problem you mention. Then I go to the side bar and click on Gardenweb discussions, start the whole forum again for just "roses" under www.gardenweb.com/discussions, and that handles the problem. Not efficient, but it works.

Cynthia