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Does anyone else have issues with the Article Sven Sofa?

6 years ago
After tossing around a few different options for a new couch, my husband and I decided to purchase an Article Sven sofa in December of 2016. When we first bought it, we loved the look of it and were happy with it. The down filling and soft leather made for a very comfortable sofa. After having this couch for about a year though, I started noticing how quickly it was losing shape. The seat cushion started hanging over the edge, the leather piping had become crooked and pinched along the armrests, down feathers frequently came out of the seams, but most disappointingly, the back cushions had slouched into a flat pile of worn leather. Down filled cushions will understandably need fluffing, but the issues with these flat cushions go so far beyond a normal flattened cushion. It’s gotten to the point where the back frame has become worn where the cushion has failed to sit upright and it looks ragged. I’ve meticulously cared for the couch according to Article’s care guide; vacuuming weekly, cleaning with a damp cloth, and using Otterwax regularly on top of fluffing and trying to whip the cushions back in shape. Needless to say that in the 2 years since spending almost $2000 on this sofa, I’m really disappointed with my purchase. I feel like I got a defective sofa because in photos that I’ve seen online or on social media of the couch, it has firm, stuffed cushions and the seat doesn’t hang over the edge like mine does. Has anyone else had issues with their Sven? What can I do?!

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