Showplace Cabinet Reviews?
dcartisser
6 years ago
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Comments (7)
The Kitchen Place
6 years agoRelated Discussions
Wellborn vs Showplace cabinets
Comments (5)In my opinion, any manufacturer would be better than Showplace cabinets from Showplace Wood Products, Inc. We completely remodeled our kitchen this year and purchased $18,000+ of Showplace cabinets from Showplace Wood Products, Inc. through a local dealer at the beginning of March, 2008. Worst decision I have made this year. We put down a 60% deposit and were told the cabinets would arrive in 5-6 weeks. They arrived more than 10 weeks later at the beginning of June. We did not receive our full order and what we received had numerous problems. Of what we did receive, 90% of the doors and drawer faces had flaws that required replacement. The flaws included: chip outs at the panel joins, door insert panels had the wrong side facing forwards, glue rag marks, inconsistent and poorly sanded drawer panel ends, and staining flaws. Three of the cabinets were the wrong size and had to be reordered. We were told the replacement order would be expedited due to the already lengthy delays we had experienced. Not true. After another 8 weeks we received the replacement cabinets but had to wait another few weeks for the door and drawer faces (due to the significant number of flaws they had to have a special meeting which dragged the process out even longer). When they did arrive about 30% of the replacements had flaws that required they also be replaced. The dealer and Showplace's manufacturer's rep assured me they would be replaced. It is now the middle of October and our kitchen is still not finished. The dealer hasn't returned calls for 4 weeks. The manufacturer's rep on the other hand has returned calls and is looking into the situation. Other than the poor delivery time, slow customer service, and poor quality finishing, I would also add that the cabinets do not have the build quality I expected or was led to believe that I would receive. On the plus side, the design is very nice, the frontal appearance is very good, and drawer construction is very solid. On the negative, the cabinet walls are only 3/8" plywood construction and the backs are at best an 1/8". The cabinets are poorly braced and my cabinet installer had to rebuild the oven cabinet so it would support our built-in oven. The thin wall construction means that the cabinets 'rack' easily making it very difficult for my cabinet installer to true them up during installation. But you will not find the cabinet wall thickness mentioned in any of Showplace's marketing materials. I sifted through their website and .pdf materials but cabinet wall thickness is artfully omitted. In my opinion these cabinets look good but are not built to last. I have since learned that I could have had custom cabinets built with much higher quality for equivalent dollars. And if I had, my kitchen would be complete by now. My dealer told us we could expect our cabinet install to take 3-6 weeks from the time the cabinets arrived. It is now 5 months and it is still not done....See MoreAny Recent Showplace Cabinet Experience?
Comments (9)Thanks for the advice, Jakuval. (Correct, traditional overlay in my kitchen.) However, I don't want to start messing with these adjustments and making things worse: when I call the dealer and his installation crew back in, they'll say I messed it up. Yes, 1/16" is indeed noticeable to the eye (so, you can imagine the 3/16"s!). I immediately emailed the owner and itemized all of the drawers that were off. He came the next day, took one look, and said, "Hmmm, I don't see any problems here. What's the problem?" Geez, did you not read my detailed email, or are you trying to be funny? He made me point out all the different areas where the drawers didn't align (whether due to size or installation). His comment: "Seriously?! Your eyes can actually see that?" It has been a very rocky road with our dealer. ckahmah: Despite our regional manager being called to the house for a meeting, to lend what advice he could give, at the end of the day you'll need to communicate with SP through your dealer. They/SP don't like to get between a dealer and the customer, as your/customer's business relationship is directly with the dealer. We actually did have huge issues with our appliance cabinet. Turns out either the KD mis-measured the space or she didn't review the oven specs carefully enough. KD told me the 'universal' cabinet shown in her catalog wasn't specific enough. After we rejected their/dealer's proposed remedy (their guy would basically take a saw to the entire cabinet, hack it apart, and rebuild it in our space), we said no go: we didn't pay for a hacked up cabinet to be installed. I realized this was the right call after I double, triple and quadruple checked the specs: the cabinet ordered wasn't even the right width. A new one was re-ordered to spec, on their dime....See MoreShowplace Cabinet Paint Colors
Comments (2)Are the shelves adjustable, so you can take one to your local Sherwin Williams?...See MoreThe Kitchen Place - still like Showplace Cabinets?
Comments (9)Well.....yes, normally, I would agree with that statement. No reason to upgrade to plywood with frameless. IMO, MDF has better adhesion and is just fine! Having said that....With EVO, their box (end panels) are 5/8" thick. The standard MDF 5/8" is substantial enough but I'm sure some cabinet people would argue that fact. Once they're all screwed together...it'll be fine. I just checked and their plywood box is also 5/8" thick. Most frameless cabinet lines are 3/4"...but EVO is set up for 5/8". I've installed several kitchens and it hasn't been an issue at all....See MoreFilipe Custom Woodwork
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