You signed a binding arbitration clause in your contract. Better get it out and read all of that fine print.

Thank you Sophie, but I only see a 15% restocking fee and it's very vague. I could only assume that the amount of time that has passed making it unreasonable for the amount of time they have to produce a product that was promised and purchased. HD promised a high end cabinet for high end home and a company that pays exquisite attention to detail. A 4-6 week delivery. I expected a few hiccups but 1/2 my order is a mess and I can not finish my project. What a horror. I would never use home depot ever again. I can't believe HD would not apply pressure on Decora either. A shame for sure.

Have you tried contacting Masterbrand?

https://www.masterbrand.com/

They are the ones who sell Decora to HD. Try them and see what you can do because it is they product, HD is just a dealer for them.

See if you local Masterbrand Rep can visit the job site.

You’re not looking close enough in the 147 pages of paperwork. BA is a standard clause with any large retailer for large dollar projects.

As soon as you mention lawyer, they will cease any communication and invoke the clause.

Decora is not high end, so I think your expectations may be off as far as expecting a high end result from mid grade products. Your 16K is barely an average cabinet expenditure for a lower mid level project. A true high end cabinet company would not be anywhere that cheap. Try start life at 3x-4x that and go up to unlimited. Specialty finishes could be 10x that.

Thx Filipe. I had Decora here and they promised to make it right. And again after all the complaints they sent me another cabinet with spray issues and a 3/16" bow on the front face. I don't want to do to much with Decora because I paid HD for the product.

I completely understand what you are saying but Decora is the one shipping the material to Home Depot and other dealers in the area so Home depot will go back to them and request they make right by you since they are the dealers for Decora. I hope that this issue gets resolved and you finally have your kitchen in working order. Please keep us posted.

Oh, that's nice to know because they sold me a bill of goods then stating that Decora was top of the line cabinets and the best of Masterbrand has to offer. The cabinets came out to be 24k in change, so they said, and put it through my pro account where I've spent 150k or so over the years which got me the better price. Probable another lie HD divulged to me.

I think if I complain to Decora they would TRY to rectify the problem but after 3 attempts and some 21 weeks later I had to request my money back. It takes like 4-6 weeks to get another defective/damaged/poor quality paint job. If it were 3-5 days to get a replacement door/cabinet/panel knock your socks off Decora eventually I'm sure they get it right or with their track record they may not.

I agree if you have to take it further. It is normal to get a damaged door here or there etc, but when a job has had multiple issues such as yours I think they really need to address they Quality Control Dept. You would think knowing that this is a re-order to complete a job they would have extra personnel to check that the new material would be up to par.....

Omega is Masterbrands top of the line. Not sold at a box store. Nothing sold at a box store is top of the line. It’s all low to mid grade. Decora may be the best quality they sell, but it is FAR from anything high end in the real world. The real world is outside the box store. And they do not have a clue about high end kitchens.

Once upon a time, I did 96K worth of Omega cabinets in a kitchen. That would be 135K in today’s money. Not even that fancy or large either. And that’s not the cheapest kitchen cabinets that were ever put in a house. Far from it.

If you’ve already filed a lawsuit, no wonder they aren’t dealing with you and you’ve been told to go to arbitration. MB isn’t going to deal with you either. Lawyering up shuts off any working with anyone. Anywhere.

Thx for the support. I would agree. I think they just don't care because I have green supervisor stickers plastered to my defective replacement cabinets with his name on it. If HD went to bat for a customer and did the return, Decora would be forced to produce a quality cabinet for the next time or lose that incredible market share that HD has to offer. But if HD is going to put out their 1st string blockers, Why produce quality.

OMG! those prices would bankrupt me! no doubt beautiful!!! I have been in some expensive South Hampton homes and you can not compare what I bought to theirs but I think when they say painted I shouldn't get overspray. HD doesn't know that I filed yet. I have to file electronically and just did that. The HD law representative in my state would be notified probably the earliest next Friday or later. Everything has to go by way of mail now. I never mentioned or threatened them with legal action. I just did it unbeknownst to them! I just wanted to get what I paid for and was willing to work with them but the cabinet refinishers and repair hackers pushed me to file. I just wanted a new kitchen free from defects and poor quality.

If you are in WA; and a contractor did the install exceeding $1000.00 or more. They must provide a Disclosure Statement (link)

https://apps.leg.wa.gov/RCW/default.aspx?cite=18.27.114

What was the final result?? I'm suffering with Lowes...same problems as you.

What cabinetry manufacturer did you use.