I was looking at Hill Country engineered floors and I'm so glad I found your review. Do you happen to have photos?

To Charlsie Rogge:

The company doesn't even have a phone number on their website or even a physical location specified. They have a PO BOX address in Houston. Did they even send an inspector to look at it?

I have a contractor that ordered this engineered wood from wrangler random collection which is part of hill country innovations after I told him nothing from china and no toxic materials. I have researched for a week and there is no phone number and no documentation showing the country of origin on the flooring boxes. I haven't received this flooring yet and am trying to find out what I should do, I do not want this engineered floor and I can't afford to pay return fees of $1500.

I can tell you it is coming from China. We thought we were buying a Hallmark flooring product but instead what our contractor "sold" us was a "Hallmark Collection" product from Hill Country Innovations. Not installed yet. Contractor says it can't be returned. If there was only a $1500 restocking charge, I would do it, but they claim they can't return it at all. They offered to let me buy another product and they would warehouse the Hill Country product and then reimburse me if they could use it on another job. Likely to never see any money back and already spent a lot ($20K), so probably no way out unless we sue for deceptive trade practice (selling same name product when it clearly was not what we had been talking about up to that time). Considering that option but not sure how it would go and I have to finish a house. I hate the construction industry in general. Full of less than honest people. They give the human race a bad name.

To mdbmd

do you have any pictures from a box that the flooring arrived in showing the product is from hill country innovations and China? If you could post that it will be a great help.

Does anyone else have any insight into this? We are considering the Wrangler flooring as well

I am stuck with 6000 sq ft of the Hill Country Innovations product from their "Hallmark Collection". Will be installed in a few weeks. I would have rejected it but it was already purchased after we approved what we though was flooring from Hallmark Hardwood flooring. We wanted to opt out of this product when we realized what had happened. We were told that Hill Country Innovations would not accept a return and that we owned the flooring. Well, we are not thrilled, given the fact that I paid about $3/sq ft more than I found the same Hill Country flooring for online. Would not recommend my current flooring contractor because of this, but am stuck. If I were you I would stay away as this flooring appears to be typical Chinese product with cheap poplar core, and a thin wear layer. I have a sick feeling we will regret this misadventure.

I received an email from Hill country on 1/16/2020 confirming that Wrangler Random Collection is from China.

basically everything they sell is from china

Don’t buy the product. I had this floor installed after looking for over a year at other floors, tile included. I’m extremely sorry I used this product. The Hill Country phone number is not in service and the floor feels cheap when you walk on it. It keeps coming up all over the place. You can’t see this, you can only FEEL it when you walk on it. The guy DOES come back to inject more glue but how long will he keep doing this, while more and more places pop up, even places where they already injected more glue. I have some area rugs to use, because I’m tired of walking on the spots that keep coming unglued, but I cannot keep buying bigger and bigger rugs as the glue keeps drying or disintegrating underneath. Honestly when I walk on this floor, I feel like I’m walking on an unfolded cardboard box. I’m embarrassed for myself that I bought this. I wish I could cover it with tile or something but I don’t have the money to start over. Other wood companies want you to leave your house for three days. I didn’t want to give someone access to my house for three days so I chose Hill Country contractors. Now I wish I had taken the risk and just taken my valuables with me. I’ve been taken by too many contractors. I agree with the review above. They make you lose faith in the human race. I was talking with someone the other day about predators and we said lions aren’t the biggest predators in the “jungle” (world). Humans are.

We had it installed .It is terribly cheep started peeling up and it is easy to scratch.Replacing all only 3 years old.

Shannon Fultz...which product line of theirs did you use? I have a discontinued engineered hardwood floor. called Chaparral. I am paranoid about it getting wet as it has no barrier to water getting into the poplar core (the tongue and groove edges are surely not waterproof). Not happy with it. Had one piece so far "delaminate" the surface layer and had to have glue injected under the wear layer. Couple of other area that popped up and had to be glued down again. The floor has only been down a year so it's too early to know how it will go over the longer run, but I have 6K sq ft of it, so I have to just wait and see. Clearly regret getting duped by GoodGuys Flooring in Carrollton, TX