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janedoe2012

Barker Cabinet Doors are wrong. Again.

janedoe2012
6 years ago
last modified: 6 years ago

I ordered Barker Dover White cabinets over a year ago. After significant engineer/permit/contractor delays we began installing them in January. They seemed great!

A few days in (January 12), we discovered the doors and trim were different colors. I pulled out my old Dover White and Pure White samples and a full size sample door that was Dover White. Sure enough, all the trim pieces were Dover White but the doors were Pure white. The colors are VERY similar and depending on the lighting can look almost identical or distinctly different.

I contacted Barker and they were responsive, but said it was not possible that I had received an order in two different colors. They said I needed to wait for new samples, which they sent. The new samples were identical to my old samples. The Dover White matched the trim, the Pure White matched the doors. We had to go through dozens of pieces, carrying them outside to get better light, etc. to take photos. Meanwhile, the kitchen is already half installed because it's winter in NY and the lighting isn't good enough to immediately spot the difference. And I'm paying for all this labor. Barker finally agreed that the colors were different with the doors being Pure White and the trim being Dover White.

I told Barker, I can live with the Pure White (again, the colors are close), just send new trim. They initially agreed, then said, no. They would replace the doors, that is the way to make sure the order is correct. I was annoyed, as this incurs additional labors costs for me, but agreed. We had significant back and forth, as some cabinet pieces were also missing, two doors had to be resized because the finished ceiling was 2" below what the contractor had estimated on one wall, and I had forgotten to order an end panel.

We finalized the new and replacement pieces with Barker replacing all the doors (including the two new resized ones), comping me new crown molding because I wanted to change it out, adding the pieces that had been missing from one cabinet, and me purchasing a new end panel to replace a damaged one and a few other pieces I had forgotten. This was the first week of February. They said it might take 3-4 weeks, so I was delighted when Fed Ex arrived Saturday with a bunch of big packages. I didn't open them, as I didn't want anything getting dinged!

They guys started replacing the doors this morning. They are Pure White. Again. and I'm paying for installation. Three guys were here today to do this job.

What do I do? I'm thinking lawyer time. Because it's not just the cost of the cabinets at this point. Has anyone ever ordered Dover White cabinets from Barker and gotten them?: And, if so, would you know for sure if there weren't Dover White? IOW, did you also order trim, or did you ever compare them to samples?

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