We love our Lacanche range; we have the Volnay. It's unnerving buying such an expensive appliance without seeing it, but you needn't be concerned about build quality or durability. Both are excellent. Regarding repairs, we did have a problem with the oven temperature when we first got it. We contacted the repair person listed on the website for our area (he came from quite a distance). He reset the thermostat at no charge to us and we've never had another issue in the 8 years since. Also, besides the thermostat and igniters, there's very little that can go wrong because there are no electronics. It's quite a simple machine.

My only caution is that the simmer burner isn't as low as it could be. It can be adjusted but my range is the old style so there is no auto relight if the flame extinguishes, which has happened when I adjusted the simmer down to where I wanted it. You won't have this worry though, because they updated to burners the year after I bought my range, so you may be able to adjust it lower than I can. I use flame tamers, which work well.

We have a Wolf at the beach, which I also like a lot; the simmer is phenomenal. But the black enamel top is impossible to clean. The stainless steel top on the Lacanche looks brand new. It's a beautiful range and I highly recommend it.

If you search this forum (Appliances), you'll find more than forty threads by Lacanche owners dating as far back fifteen years or more, up to quite recently, though they don't have as much traffic as they did before Gardenweb became part of Houzz. The reps for Lacanche USA and Canada both post here, and look for people's questions, so I wouldn't be surprised if they both post here during work hours. They're very good at helping people with the kind of questions, issues and feelings you have.

Most components of a Lacanche, from what I'm aware of, aren't so high tech that they demand a highly specialized technician to service. You're absolutely right to make sure of exactly who and where you'll get your service from, even if all you need is an adjustment to a burner up to if some important electric component is completely burned out (maybe a lightning strike?).

Bonjour Elaine,

Cheri and plllog are correct, our Lacanche ranges are fairly easy to work on for a qualified technician familiar with high-end appliances, and they love the fact that there are no electronics to worry about. We have worked with local technicians all across Canada, even in "remote" areas, and I know that it's the same for our colleagues in the USA. I am sure it won't be a problem to find a technician in or around a city like Charlotte, NC.

On the other hand, I have seen one of our clients purchase a $10k+ fridge from a reputable brand with a "factory-certified local technician", only to find out a few months later that he wouldn't come out to service that brand anymore, leaving them high and dry with no choice but returning the unit. I often tell our Lacanche owners that word-of-mouth and comments on forums like this one and GW are our main (only) form of marketing, so it's in our best interest to make sure that all of our clients are happy with their range and the service we provide!

I am sure it sounds like a broken record coming from an "appliance vendor", but I know that we and Art Culinaire have gone and will continue to go above and beyond what's required to make sure that each Lacanche owner has a wonderful experience. If you love the idea of cooking on and looking at your Lacanche range everyday, I wouldn't let the thought of servicing steer you away from it.

Patrick

Hi Elaine,

We have been using our Lacanche Chagny 1400 for 3+ years now. I was also concerned about service and support before purchasing the range. My experience has been that Art Culinaire is one of the best companies for customer service. First the range is better than any range I have ever cooked on. Cooking is fun again with it. I had a minor issue and Art Culinaire help to resolve it very quickly. Elisa, Blaire and others at Art Culinaire are always quick to respond. Even little questions are answered right away. They are the best.

Patrick, re electronics: Isn't there an induction option, nowadays? Or is that a black box drop in that just gets replaced if it has an issue?

plllog, you are of course correct! The induction module is the only large electronic component on our ranges, if our clients choose that option.

It's not quite "dropped in" though. The glass top is fully integrated into the stainless steel top of the range, but the induction module itself (circuitry, magnets, etc) is attached from underneath and can be replaced quite easily if necessary.

Patrick

Hi Elaine! We purchased an Lacanche Sully 2200 last year after a disastrous experience with another high end company that gets lots of love on the forum. I was very hesitant to order for a second time a custom range that I could not touch before purchase. However, it has been such a delight to cook on! We had a couple of questions when it first arrived, primarily because I think we were the first official induction component and one of the first in-counter steamer units in the US. Mostly, it was just a learning curve. We have had two servicers work on it. The first was our installer, who primarily installs LaCornue ranges and told me he thought the Lacanche range was much better built and easier to install. The second was a gentleman who came out to adjust our burner height. He said it was so easy to work on, and he showed me how to do it myself if the need ever arises. I have found the staff at AC to be amazing to work with....simply without exception. I love my range. I love to cook on it. I am essentially a Lacanche groupie. HTH!

Bonjour Elaine Peterson !! So fab to see you've gotten some good feedback. It's a huge decision, and will live in the heart of your home for years to come, so please know that no question is too small. Feel free to reach out to us here, via our social media platforms or directly by email. We're here to help :)

Happy shopping and have a beautiful Holiday

Blair | Lacanche US

blair@frenchranges.com

We absolutely love our LaCanche range! You can read a full review and see pictures here: https://www.b-villea.com/post/a-review-of-my-lacanche-french-range

Did you end up getting one? I live in Durham and am planning to get a Lacanche when we build our house in a few years, by which time I'm hoping the induction top will be available in North America.