Hello HU-237938406, thank you for expressing your situation. We are happy to hear our customer service team is in the process of helping resolve these issues. Please do not hesitate to reach out with any questions on any of our social platforms or directly to our customer service team.

Be very careful!!! We purchased the whole package for our renovated home. The range was recalled for carbon monoxide poisoning! ‼️‼️ after emailing all of the pertinent info they approved a replacement. The replacement has not happened and it’s been 3 weeks! No cooking at all. I cannot reach anyone on the phone without being on hold for hours at a time and they have not responded to emails. I’m so upset. With the holidays approaching I’m screwed!

Hello @Elizabeth Draser, thank you for reaching out. We apologize for the inconvenience this has caused. Thank you for taking our call today, please let us know if you have any further questions.

We've only had these in our new home since the middle of July 2023....RUN DONT WALK. We did all the research and read all the glowing reviews and purchased a whole kitchen of appliances. The refrigerator came DOA, we went 2 weeks without a refrigerator until the new DAMAGED refrigerator arrived only to figure out while waiting for the replacement skins to arrive that the flap that seals the french does did not work properly so we had to manually close this everytime we opened the doors. The first range hood arrived damaged also, they sent us a new one, DOA!! while waiting for the new one to arrive, the hood began working, so we sent the new one unopened back, big mistake, intermittently the hood would not work. You have to get eveything on video for anything to be approved, so I had to start videoing everytime I wanted to use the hood, finally caught it, sent it in only to be told I should check all of the connections, they finally have agreed to send a new hood since this has been a problem from the beginning. Next, one of the ignitors on the range quit working, did get that fixed. The dishwasher is completely worthless, I have to hand dry everything including the interior of the washer itself or the standing water begins to make the machine smell funky, everything about the dishwasher is crap, flimsy and a terrible layout on top of it, my kitchen aid was far superior. Dare I say the only thing that hasn't had a problem is the microwave drawer. The customer service is terrible, when you go on line you have to fill out a form that asks for information that the retailer you bought it from would have, ie, shipping address, tracking info etc, so I had to jump through those hoops too. Due to how customer service is, entering takes a minimum of 2 weeks, I hope you look elsewhere, this has been a huge disappointment in our new home, I'm guessing the longevity won't be there either, I'll give them 3 year

Hello Michelle Wick, we sincerely apologize for the experience you've had. We have located your cases from customer service. Their latest note states they were able to resolve all of these issues, and your dishwasher is being returned for a refund. Please let us know if this is not the case, and we will proceed with further assistance.

Buyer beware! Expensive, poor quality, worst customer service all around, STAY AWAY! brand new out of the box, the autograph series range black stainless is defective. 48” side door already off track! i used it once! held on the phone for customer service one hour 3 days in a row, left a call back number and NO ONE had the decency to even call me back!

looking into the lemon law! i bought refrigerator, (not counter depth)! it sticks out at least 6”! Dishwasher panel ready, so small you cant fit anything init and made so pooly and cheap! do buy Z Line!

Hello boathose, we wholeheartedly apologize for this experience. Our customer service department is experiencing a high influx of cases and calls, and are working diligently to get to every customer. We were unable to locate a case in our system with your profile name alone. Please do not hesitate to reach out via our other social channels to provide further assistance.

Save your money buy any appliances but Zline . We’ve been trying for days to get through to customer service. Problems with all 3 appliances. Waist of time and money

Hello Arthur Yovino, we sincerely apologize for the delay as our customer service team is experiencing a high influx of inquiries. We have located your case in our system and will proceed with further assistance.

Beware, for anyone considering a z-line product, their warranty period is extremely short, not industry standard. For example, their stove/oven range only has a one year warranty. Read the warranty before you buy: https://zlinekitchen.com/warranty-policies.

If you care about your ability to stay alive then stay away from ZLINE. We bought our stove in 2019 and have received recall notices two years in a row. December 2022 and now again in December 2023. Both of them told us that we may have been exposed to CARBON MONOXIDE POISONING and to stop using our oven. Looking back we definitely experienced symptoms of mild CARBON MONOXIDE POISONING. We couldn’t figure out why some of us were so fatigued, or having headaches, fogginess of mind and or nausea. Now we're back to having partial use of our stove whilst cooking for a family of 7. The oven also cooks unevenly.

I just want ALLLLLLLLLL of my money back NOT the pro-rated refund ZLINE is offering. How dare they expose my family to toxic gases and then insult me with this pitiful excuse of a solution. They have the WORST customer service i have ever experienced, and im not exaggerating. After receiving the 2nd recall notice I called ZLINE and waited for 1hr, 21mins, 38 secs (see attached photo) and still didn’t speak to a human. When i got the first recall i called their customer support and no matter which option i selected the system hung up on me. Is this the kind of experience you want to have?

My intention is to print 1000 copies of the ZLINE recall notice and hand them out to Home Depot and Lowes customers who plan on buying appliances. I also plan on creating some signs and standing outside those stores until i feel satisfied.

Our experience with zline appliances continues to be positive. We purchased the 36” dual fuel range in 2021 and the microwave. I don’t bake often, but I

use the burners frequently. I do use a diffuser at times when I need to simmer. I chose a Bosch refrigerator (counter-depth) with pro-handles that match my range and a Bosch panel-ready tall tub dishwasher I’m thrilled with these. My dishes come out sparkling clean and DRY! So far, I’d choose all of these again.

We dont have a Z-Line range, but we do have thier stove hood/vent. It’s weak at best

We also have this stove since building our home in 2021. Customer service is very nice and will do what ever you need. Ours didn’t test for positive leaks , but we did have the part replaced the correct way. My service man said my seal around the oven door is brittle he said if you get them to send another one I will come back and replace that. I contacted zline and they said just get the replacement stove instead. So thats in the works. And of course we have a CO2 detector just incase. But it been fine. I also had a zline drawer microwave (2021) and the wheel broke on it they send a whole new microwave. With no problem at all.

We have had our Z-Line RA-36 for a year and had to call someone to fix it twice within the year. Each time it stopped heating up for the bake option. It is not self cleaning. Knowing what we know today, we would not buy this stove. Also we tried calling Z-Line to ask about the issue and opted for a call back after a long wait. They never called back.

Another year of throwing Christmas bakes out. So frustrating. Expensive ingredients wasted. Oven won’t hold temp which leads to linger baked times, dried out cookies. Not happy!!!!

Hello Angelia D, thank you for choosing ZLINE and for sharing your experience. Please do not hesitate to reach out with any questions!

Hello franacle, we are sorry to hear you are experiencing issues with your ZLINE product. For the best assistance please fill out a contact form, our Customer Experience team will be happy to assist: https://zlinekitchen.com/contact

Hello Dara Bergen, please let us know if you have any questions as our customer service team proceeds with assistance.

Hello Peggy Marlett, we sincerely apologize for the wait time as our customer service team is experiencing a high influx of calls. Please send us a direct message on our other social channels with your contact information.

Hello Karen Harmon-Whiteman, we sincerely apologize for this experience. We were unable to locate a case under your name regarding this issue. If you have not done so already please fill out a contact form here: https://zlinekitchen.com/contact. 

I have a Zline MWO-24 that was manufactured 2020. The control panel is out. My service technician said he called and waited 2 hours just for Zline to say they don’t have that part. So I called and “requested a call back” it had been a week. I also email a couple of time. Someone email me back yesterday and asked for a phone number. I replied and still waiting. I am on the phone with them and it’s approaching 1 hour.

I read enough on here to see that Zline is having an “influx high of issues” if Zline would have use better parts and test the product better then you wouldn’t have an “influx” of issue.

For a “Luxury” brand, it is not living up to it.

franacle what CFM is your range hood? I totally disagree with your comment about it being weak at best. I purchased a 1200 CFM hood to go with the RG36 range in 2020 and couldn't be happier with both of these items. The range has performed flawlessly for me and that hood will suck food right out of the pots! I have all the stray animals in the neighborhood hanging out under the exterior exhaust outlet on the side of my house! 🤣

Complaint - gas range leaks natural gas during operation causing family members sickness and imminent danger. Seeking resolution from company to repair or replace defective product.

1. Zline 36" gas range purchased from Lowes Home Center on 9/15/2022. Product leaked gas during first part of 2023 as identified by a handheld gas detector and family members experiencing headache, nausea and breathing difficulty due to presence of natural gas during gas range use.

2. Initial resolution after contacting Zline was a service call to Zline and in-home resultant product modification to lower gas range burner hood in oven.

3. Second resolution after contacting Zline due to continued gas leakage was a home service call to Zline and resultant product modification to upper gas range burner hood in oven.

4. Third resolution on 11/28/2023 was a request by Mrs. Long to Zline for a gas range replacement. At this time we found out the product was in manufacturer recall. 5. Zline responded with "Please confirm you would like our new SGR36 model...Unfortunately, the specific model you requested RG36 is out of stock and will not be coming back in stock." Replacement can take anywhere from 3 to 5 weeks and that the product should not be used.

6. 12/11/2023 Zline scheduled "Ryder Final Mile will be conducting the Deluxe Swap. Ryder will contact you at (xxx) xxx-xxxx to schedule the delivery & pick-up appointment; your reference # is xxxxxxx."

7. The new gas range was delivered and connected on 12/29/2023. On 12/30/2023 gas leakage was detected again by gas sensor and sickness to household members.

8. On Dec 30, 2023, at 3:45 PM I contacted Zline ?continues to leak gas causing illness

9. As of 1/2/2023 no Zline response via cell, text or email.

I have a Zline RA24 duel-fuel kitchen range with a 2021.3.1 date code. We have been having trouble getting the electric oven up to tempeture. Being as I am a mechanical engineer, I set out to find the source of the trouble. I found that the oven heating elements (high and low) each have two powered loops. In our stove, only half of the lower element was working. The reason for this is that one of the spade wire connectors had become so hot as to burn off the male spade from the element. This resulted in the wire dangling dangerously near the metal housing. The spade connector for the other lower circuit was glowing white hot during oven opperation.....only a matter of time before it suffers the same fate. Bottom line is that we need a new element and the four connecting wires.

I have opened a case with Zline, #00662000, am hoping they do the right thing to address the issue.

I ended up in the hospital twice tied very likely tied to carbon monoxide poisoning from my Zline oven. The first time was shortly after they “repaired” the oven then the second time was right after Thanksgiving. It is shocking that they would really only make an attempt to alert their customers only days before Thanksgiving. Almost $50k in bills sent to my insurance company. When I initially reached out to Z-Line, they assured me that they would cover my expenses. Recent attempts to reach their people have gone unanswered.

Hello NewGen Properties LLC, we want to ensure you receive the best assistance. Please provide your case number for us to assign a customer service representative to proceed with assistance.

Hello Jonathan Long, one of our customer service supervisors is actively working on your case. Please let us know if you have any questions as they proceed.

Hello SCOTT WOODMAN, thank you for providing your case number. We will ensure a representative is put on your case to proceed with assistance.

Hello HU-475075409, we have located your case in our system. One of our representatives is actively working to resolve your case. Please let us know if you have any questions as they proceed.

DO NOT BUY A ZLINE RANGE!!!!!!! they have not repair the issues of the range that I purchased and refuse to respond to my emails and phone calls. they are the worst

Hello kim1955, we would like to express a sincere apology for waiting for this extended amount of time. We acknowledge that this is not an acceptable standard of service to provide, and are addressing the immediate need to improve this experience for all our customers. Please provide your case number for us to ensure you are being provided the best assistance.

ZLINE Range, Range Hood, Microwave Drawer

We chose Zline appliances for our kitchen remodel in May 2020 and have been very pleased. We have had a couple of issues but Zline handled them quickly and efficiently.

Within the first month of use, the microwave drawer arced. We called Zline customer service and they promptly shipped a replacement unit that continues to work perfectly.

Our full gas range (Model SGR36) was included in a recall recently due to carbon monoxide concerns. Zline replaced it (without any hassle) with an upgraded model that we love.

We highly recommend Zline. They are easy to deal with, their products are great, and they stand behind them!

Lisa

Tampa Bay, FL

Hello Lisa S, we are so happy to hear you are loving your ZLINE products. We want to express our sincere gratitude for your patience throughout the recall process. Please do not hesitate to reach out if you need any further assistance.

We have a Z line hood vent, its weak and noisy

Hello franacle, we would love to help resolve any issues you're experiencing. If you would like, please email contact@zlinekitchen.com for the best assistance.

NOT A FAN AT ALL....I have a 3 year old Zline 48" red range and hood. I love the look of it, and thats about it. It cooks unevenly no matter if it is on low bake, high bake, broil or convection bake. It doesn't heat evenly, I have to constantly rotate the pans. I have a thermometer in the oven and it NEVER matches the setting I put it on. It takes FOREVER to heat up. NOW the door is cockeyed and makes a weird loud noise when I close it. Another thing is if a gas burner is left on accidentally it doesn't have a fail safe of relighting itself like the name brands all do now. We have a propane monitor in the kitchen because of this, it is actually DANGEROUS. This range is awful, I wish I could return it. The hood is loud, weak, and arrived with a giant dent. We took a year to install/unpack it so I didn't even try to file a complaint. Waste of $7000 if you ask me. :(

We purchased the oven a few months ago. We haven’t been able to use it because it doesn’t work. Contacted Zline two months ago and up to now, we are still waiting for parts to arrive.

We purchased the oven a few months ago. We haven’t been able to use it because it doesn’t work. Contacted Zline two months ago and up to now, we are still waiting for parts to arrive.

Hello Alex Kimia, thank you for reaching out. We want to apologize for the delay in service as we await the needed part to be back in stock. We will ensure this part is sent out as soon as possible, please let us know if there are any questions you have in the meantime.

Don’t buy!!! Refrigerator and freezer stopped working within 6 months. No replacement for 4 months, finally had to purchase another brand. Now double oven not working, and less than a year old. Won’t hold temp….. if I can get it to even reach the proper temp. Things take forever to cook as the temperature is all over the board. There has to be some recourse.

purshased entire zline kitchen. hood was damaged on arrival. they replaced it. range went out after 1 year they replaced internals. now at 2 years built in microwave completly went out. but warrenty is only for two years i hope they still honar warrenty considering all the issues i had. fustrating. oven does not heat evenly, burns easy, range flames to high, hood is loud. and now i hear about corbon monixide recall. uhhh.

The customer service I good. I had the range that was recalled and they sent me a new one.

Hello K Tor, we want to ensure you are being provided the best assistance. If you have a case open with our customer service team, please provide this here for us to check on the status of your case. Otherwise please fill out a contact form here: https://zlinekitchen.com/contact or call 1 (614) 777-5004. We look forward to hearing from you.

Hello mathjorge, we are sorry to hear about these issues. Please provide your case number for us to ensure you're being assisted promptly.

Hello Dara Bergen, customer service and satisfaction is our top priority. We are happy to hear that we were able to resolve the issues you were experiencing. Please let us know if you have any questions down the road!

If you are going to get a ZLine range, make sure that you have a good attorney. My range is very likely the reason why I ended up in the hospital. Zline's insurance company was completely unresponsive when I reached out to try to get reimbursed for costs incurred. Now I have a lawyer involved.

Do yourself a favor and find another manufacturer.

Is it normal for a dual fuel range cooling fan to go on and off after the oven has been turned off?

Hello Jose Nicieza, thank you for reaching out. We have located your case in our system. We will notify our customer service team to respond to your recent email to assist with this issue. Please let us know if you have any questions as we proceed.

Hello HU-475075409, may we ask for your case number so we can check on the status of this inquiry?