SHOP PRODUCTS
Houzz Logo Print
bungaloonie

Help! Tile guy used sanded grout on polished marble and scratched it

bungaloonie
6 years ago

Contractor's tile guy DISREGARDED the NONsanded grout we provided and instead used SANDED grout that he brought in. The polished, bianca carera marble hex tiles on the floor are now covered in fine scratches and grout is set. Also, the nonsanded is in platinum and the sanded the tile guy used also says platinum on the bag, but looks white. I called the tile store and they said sanded grout would indeed do that to the polished marble. They did say the platinum could appear whiter next to the marble hex as opposed to how grey it looks on the walls next to the white subway tiles. I just can't trust this guy at this point. Contractor offered to buff. Is this a fix or is he selling me a bill of goods? Thanks you guys.

Comments (7)