Maybe I'm confused, but if they're willing to do an out-of-warranty repair/fix for a part they later changed due to to problems, I'd say that's GOOD service, not bad, and something I agree companies SHOULD do, but many do not. (Repair known faulty parts, even on out of warranty appliances.) Producing a receipt is a common warranty requirement. Often warranty does not transfer to secondary purchasers, so proving you're the original buyer is a standard, and I'd say, reasonable request. If, for whatever reason, you no longer have such proof of purchase it's possible you'll get them to waive the requirement by giving them more information or explaining the situation again to another rep, calmly and politely. And I know it doesn't help you now, but I've learned (the hard way) to make copies of my purchase receipts for major purchases and store them, along with the product's original instruction manual, in a specific locale for easy potential future access. By the way, we have an LG steam washer and dryer and, knock wood, have so far not needed service. We've been very happy with the quality.

WHen it comes to French Door fridges with ice and water in them, there's only two players: Maytag and LG. NO other choices. Even GE, who is taking over their own production of French Doors from Maytage, isn't going with ice and water on the door. They're sticking with a more reliably proven technology of just running a water line through the fridge compartment to have water on the door. Putting ice and water inside a refrigerator cavity just isn't the greatest idea from a practical standpoint of longterm functionality. But, it's what consumers demand. No one wants to bend over anymore to scoop out ice from a bottom freezer. The reapairs for the Maytag icemaker are a BIG problem. Since they came out a year ago, they're averaging about 20% "issues" just from our store alone. One poor customer went through 3 of them before getting one that worked correctly. The LG isn't problem free, but it's repair rate with us is waaaaay below the Maytag one. Fortunately, we're located in the South, which means we're probably a bit over represented in the trained repair technicians, as LG's tech center is located in Birmingham. Locations elsewhere, especially remote rural ones and in the North East, aren't as fortunate. I'd call LG directly and ask them about who their locally authorized service people are and then give them a call to ask about getting service on an LG. And, I'd personally buy an LG tomorrow if my GE Profile S x S crapped out. I just wouldn't buy the one with the ice and water in the door. Aesthetics have a bit to do with that decision as well as functionality. I don't mind cleaning my stainless fridge, but I do mind the water dribbles, which are more difficult to prevent and remove. And, we rarely use the water through the door feature, and most often use more ice than either the Maytag or the LG French doors can generate. (Remember, we're in the South and it's HOT!) And, finally, I just like the LOOK of the French doors without the ice maker on them.

I happened to find this thread searching for answers to my own LG problem. The old "get what you pay for" adage doesn't seem to apply to LG and I will NEVER buy another LG product again. (was considering their french door refrigerator - since like the washer, was also rated #1by Consumer Reports - with matching stoves and oven but not now!) I purchased the LG Tromm WM2688HWM washer with matching dryer and after only 5 years - 1 week after my extended warranty expired - the washer has gone out and LG refuses to help - considers the unit "too aged." Really!? AGED after just 5 years!? Considering both my cheap $300-400 washers were repair free for min of 10 and up to 20 years, I expected that paying nearly 4 times the money would get me something repair free for a long time. Instead, in just half the time, I am left with a costly repair (nearly as much as the cost of buying a less expensive machine when I called around for prices!) or needing to buy a new machine. And the other thing that really blows my mind is I live in Los Angeles (probably one of their biggest markets) and the closest service provider is over an hour away and part of the reason why a service call would be so expensive. LG's attitude didn't help. What ever happened to any of your cases? Anything good or helpful to share?

"Per their manual (and someone stated confirming this with customer service) THOR requires ~ 4 inch space on sides and back and ~ 12 inches on the top for ventilation..." This is incorrect, there is no requirement for 4" spaces on the sides. Spaces are only required at the top and rear: "The top space of the refrigerator shall be greater than 30cm, and the refrigerator should be placed against a wall with a free distance more than 10cm to facilitate heat dissipation." -- Manual page 6 This refrigerator did not perform particularly well in CR's tests but those who purchased it from Home Depot like it. I don't know how commenters above "know" that this refrigerator is "poorly made, and has lots of issues" or that it is a "cheap apartment grade refrigerator" or anything else for that matter.