Call to Electrolux/Kenmore "Compact" Owners
Alex Chicago
7 years ago
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Alex Chicago
7 years agoRelated Discussions
Ge cafe wall oven vs. Kenmore Pro (Help! Analysis Paralysis!)
Comments (19)I am redoing my kitchen after 30 years and have spent hours researching and looking at appliances, waffling back and forth between Kenmore Pro and GE Café. Since I have a Wolf 30" stove/oven which I love, I was looking for a similar professional look in a single wall oven and refrigerator. Since Sears recently was running a 50% discount on the Kenmore Pro, I jumped in, purchased the wall oven and had the refrigerator put on lay away. The oven was installed last week and I was thrilled until I noticed, after polishing off the installers fingerprints, that the handle was scratched (like some one took same sandpaper to it in the wrong direction). I was also disappointed when I realized that the temperature knob did not click into place securing the desired temperatures, but only locked in at 200, 350 and 550 degrees. This would not typically be a problem except that it is installed under a counter and I have visions of wee grandchildren brushing up against it inadvertently. So, I took a picture of the handle and immediately headed down to Sears and explained the situation. They were great! Offered to refund me some money if I were to keep it (damaged) or replace it with another Pro or any other oven of my choosing at the same price. Fortunately, I decided to take some time to think about it before making a decision and in the course of the week discovered the oven temperature regulation did not work. I had over proofed bread, burned Brussel Sprouts, and over baked carrot cake! 325 degrees was actually reading 342 degrees on my infrared themometer; 350 was really 389, and 100 degrees varied anywhere between 201 -141 degrees in a 45 minute span. Now I am thinking of trading the Kenmore Pro in for a GE Café, even though really like the look of the Kenmore. More than that, I'm sorry I purchased a Sears appliance to begin with. Even though the price was right, all my savings got eaten up purchasing their extended warranty which is at least 3x higher than at other retailers (but which I will obviously will need) and after reading this thread, I am concerned about their service. I am stuck purchasing my oven through Sears, but may switch to the Café oven and purchase the refrigerator elsewhere....See MoreDo not buy a Frigidaire Electrolux Front load washing machine!
Comments (16)I have worked for two family owned businesses. One a twenty million dollar business and the other 80 million dollar. I still work for the last one, but it was acquired by a billion dollar, publically traded business. The ethos and work environment are very different between a family owned and publically owned business. There were years in the family owned business where the owners invested millions of their own dollars in the business and i know that they made less money in those years. You could walk ip to owner and talk with him. You could tell him there were problems with a product that needed to be fixed or improved. He actually listened and spent money on improving the product. We never felt the pressure to cheapen the product to make more money, but keep the price the same or lower. We made a lot of the parts in house. Outsourced machining was usually done locally, not made somewhere in china. A lot of that mentality changed once the company was acquired. Lots of systems and processes changed to meet the new owners priorities. The new owners were not a family. They were an invenment company. No one family owner who saw the company and its employees as part of a larger family. So I dont agree with your premis that private companies are chasing quartely profits. They for sure track them, but there is no preasure pf losing your job if you have a couple down quarters or a year. That makes a world of difference in how the compies are run and how employees are treated....See MoreKenmore Elite Top load damage/replacement
Comments (84)I have a Kenmore Elite, top-Loading Automatic Washer; purchased on 12/3/10. tonight I was watching TV with my son and we heard a noise so loud we just ran out of the room. We had no idea what it was. Well...I walk into my laundry room and the ENTIRE TOP OF THE WASHER literally blew off. The drum is on the floor inside the housing; housing is all dented, the plastic brackets or whatever you call them are all broken. The force was so strong, it pushed into my dryer and dented the drum. So I have my little master protection plan and call SEars. They tell me the FIRST available for anyone to come look at it is January 5th...... I have been waiting for a call back from a supervisor for an hour already and will call again. The water is leaking everywhere and I don't even want to go look at my basement ceiling. I am still shaking from the entire episode because it was so loud. This isn't rocket science either . . . it would take about 5 seconds for someone to walk in my laundry room, say - oh yeah - that's broken - and haul it out of here. What has happened to Sears!!!! I have never had this kind of a problem with ANY appliance I have had from them. I wish i could figure out how to add a picture so you could all see this. . . ....See MoreA new compact washer: which one to buy in 2016?
Comments (13)We had a very long discussion recently about Mamapinky0's new Whirlpool Duet (not a compact). One conclusion is that a sanitary cycle is not a guarantee of hot water. It used to be that "sanitary with oxi" meant nothing temperature-wise, but "sanitary" alone did mean very hot. But now "sanitary" alone doesn't promise anything except killing germs. However, an allergen cycle conforming to NSF Protocol P351 is a guarantee of a temperature of 55C for at least three minutes....See Morepoppy214
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