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Poor Rose from White Flower Farm

I got a rose this week from White Flower Farm, 'Princesse Charlene de Monaco' that arrived dried out with the roots below the graft dead and one decent cane and one cane broken at the base and covered over with black marker, the canes were dry. They are sending a replacement but I am surprised that for $37.95 + $13.95 shipping they would send out a rose of such poor quality. A Warning! Unfortuately I think they may be the only nursery that carries this variety in th US.

The cane on the right is broken at the base, everything is dry.

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