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martine81684

Builder installed wrong fixture and finishes.

martine81684
8 years ago

We are building a semi-custom home. We were shown fixtures with brushed nickel and oil-rubbed bronze, and selected brushed nickel ... Or so we thought. When we visited the site last week, every faucet, hinge and door knob was builder grade chrome, much of it plastic-y. Yeck! We did not even know chrome was an option and never were shown a sample of chrome fixtures.

On our change order, fixture finishes are only specified if an upgrade is made. Apparently chrome is standard, and brushed nickel is an upgrade. We had asked for brushed nickel, but the salesperson never specified it.

Thus there is no line item specifying the fixture selection.

Because the word chrome never appeared on our change order, this slipped past us at every stage of review. Our order mentioned brushed nickel on the cabinetry throughout and we had been told finishes had to be the same throughout the home,

Do we have any recourse here? The builder will not change the fixtures for us.

Thanks!

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