I didn't post on your other thread because I'm still upset about being verbally abused by a United agent in Chicago (after being shown extraordinary customer service by 100% of the Lufthansa employees we encountered on our journey). I was actually reduced to tears by the horrific and unreasonable "service" United gave me. Incompetence + bitter sarcasm = not a winning combination. However, I have received some very memorable customer service in the past several months: A few months ago, I managed to destroy the glazing on my Calphalon 8-qt oval enameled Dutch oven (chive green, in case you were curious). I braised something tomato-ey in it and filled the base with soapy water to soak, and inverted the lid in the base and filled it with soapy water. Problem is, the enamel is sprayed on (as opposed to "dipped") so the underside of the handle is uncoated, so by soaking it, water got underneath the handle and all the enamel chipped off the handle, rendering my beautiful pot significantly less so. I called Calphalon. Without hesitating, and at no cost to me, they sent me a postage paid label to ship the damaged pot to them, and sent me a beautiful new replacement at no cost to me and with a truly gracious attitude. I love Calphalon. Also, we had a knife set we bought from Cabela's a couple years ago (a little more than a year at the time I called them) and I managed to throw away or somehow lose the paring knife. I called Cabela's (from whom we buy a LOT of stuff throughout the course of the year), and they were able to establish when we bought the set by looking up a credit card transaction in one of their stores from the prior year. I had hoped to be able to buy a replacement knife from one of their returned sets. Instead, they mailed me a new paring knife at no cost, and thanked us for our business. Doing business with companies like these is an absolute pleasure.

You should add your rating to Garden Watchdog. If you are not familiar with them, they are the largest nursery / plant seller rating service. I will post a link below. Here is a link that might be useful: Garden Watchdog

I'm confused. Why can't someone just use Bake? I may be totally naive and not discerning enough --and not baking with enough variety to relate to the conversation, but I don't notice any difference between using the Wolf Bake that apparently uses a little of the top element to do what they've considered is the best job, and using my old GE Profile that wasn't convection. I thought maybe it's part of the compensation for having the bottom element buried? I have also never found much of a learning curve with convection, other than to not use it for certain things. I don't adjust temps, and am happy to have things cook a little quicker when they do. Those old ovens weren't all that perfect or precise, so checking to make sure things didn't under or over bake was routine. There aren't ovens out there, are there, for which you can't turn off the convection? I'm with you on the knobs, of course, and do wish there was a quality oven available without all the bells and whistles and in the hundreds, not thousands, of dollars. I would've gladly done that this last time. But less expensive just meant cheaper. It's like the cars that have GPS and electronic everything, but you can't trust to get you from Point A to Point B without parts falling off.

I've had great customer service from Modell's who helped me place an online order in the store when they didn't have my items in stock, and overrode the register to allow me to use my $15 off coupon even though my total was 2 cents short. OTOH, I'm incredibly frustrated right now with Sam's Club though in the end, I *think* it was made right. I ordered my Christmas cards through them on Cyber Monday when they were having a big sale. They were supposed to be ready for pickup last Thursday in the store (a 10 day turnaround). Thursday came and went, then I get an email saying that due to overwhelming demand, my order would arrive in 1-2 days, and here is $10 off your next photo purchase (I never order anything except at Christmas and coupon had to be used by April so no good to me). Get a call that my cards are in, so get there bright and early on Saturday but only 25 cards of my 125 card order are in. They can't tell me anything but give me a number to call. I call, they tell me that they anticipated that they would be in on Monday, but couldn't guarantee, couldn't tell me whether they'd even been processed, whether they had been shipped (this was on Sunday) and can't give me the $10 off NOW on the current order. So I kindly ask to speak to a supervisor...he actually was VERY helpful. Even though he couldn't tell me precisely where my cards were, he offered me a refund on the entire order. I told him I wasn't looking for a full refund, but that $10 would be enough. He insisted though, and said that he'd credit my card for the full amount. Of course, my cards weren't there again yesterday but they did arrive today. So while I was incredibly frustrated with the process and the fact that despite there being a link to "check the status of your order" the link only confirms your order but gives NO information as to the status of the order so it's useless. Anyway, I was just totally annoyed with the whole thing b/c I finally was on the ball and ordered my cards reasonably early for me, only to find out they would be delayed. I should have learned my lesson a couple of years ago when they lost my photo calendars I ordered for a Christmas gift which didn't turn up despite repeated promises, until a week after Christmas. I normally don't order my cards from Sam's and won't be using them next year! For the most part, I've had good experiences in all the shopping I've done, both online and in stores this year.