I'm a Flexsteel dealer as well as having several premium brands as well. Flexsteel is no better, or worse, than most other brands in its price range. The old adage is true, "You get what you pay for". It really comes down to budget, and how much you want to invest in this piece. I'm also a dealer for Southwood, Hancock and Moore, as well as Bradington-Young. For my money, I see the best built pieces, and the best tailoring with attention to detail coming out of Hancock and Moore. It will be twice the price of a Flexsteel and twice the unit. Having said that, motion furniture is subject to stresses that stationary furniture is not. The industry leader for motion mechanisms is Leggett and Platt, and all the best brands use their mechanisms, bolted to solid hardwood frames. You are not going to get that in Flexsteel. Good luck!

American Leather furniture looks beautiful. It felt comfortable in the store. We loved the contemporary look, so ordered a leather sofa sleeper and power recliner in 2015. The comfort of the recliner is average. We've not been happy with the way the seat leather has expanded and wrinkled, but are living with it. The sofa sleeper is super comfortable and relatively easy to set up. That said, the sofa itself is VERY uncomfortable. Even if you have longer legs, you slide forward when seated. Not only that, the cushions actually slide forward too. After people have sat on the sofa, they get uncomfortable. I have to readjust each of the cushions, pushing each cushion back into place. The quality of the leather has remained very nice. While others have commented on this, we have never had a problem with the sofa cushions sagging or flattening. However because of the continual shifting of the cushions and the body sliding forward when seated, I would never recommend this product. We are very sorry for spending so much money for this inferior product and can't wait to get rid of it.

Assured by four furniture stores that England was a quality furniture maker owned by La Z Boy. $3500.00 and a reasonable 30 days later my sofa and chair were delivered without the decorative nails/tacks, a back cushion 1.5" shorter than the other two back cushions on the three cushion sofa, back cushions attached so high on the back of the sofa frame that the cushion bottome bowed upwards and did not meet the seat cushions. Leather was stretched improperly with no smoothing so there were large wrinkles to force fit the frame. There was a scuff and tear in the leather. I suppose that could be from England or the transport or the delivery. No one is accepting responsibility. My furniture store sent an England repairman out to assess the issues. He quietly contemplated it, took pictures and said he would not attempt to repair the furniture as it would take too long to fix it. Mind you this is brand new unused furniture. My furniture store said England would not allow them to return it. They re-ordered another set assuring me England was a good company. Another 30 days passed and the new set arrives. This time it has the decorative nails/tacks (yay!) but the same improper stretching and wrinkling of the leather to force fit the frame, back cushions bowed with too high attachment to the back frame so that the zipper welt can be seen where the back cushions do not meet the seat cushions. One back cushion is sewn on with a lean, one squared corner and one very rounded corner as though they ran out of leather. And, another scrape on the leather. Even the delivery men were astounded and took pictures. Not believing both sets passed quality control I attempted contacting England. I could not find contact info online. Next, I contacted La Z Boy and was given a Case number and was requested to write up my issues and send pictures. I sent pictures of both sets of furniture with my written issues. It has been 2 weeks and all I know is that my case is "in review" and repairs will have to be paid for. DO WHAT???? DID I READ THAT CUSTOMER SERVICE REPLY CORRECTLY???? I have to pay for repairs to brand new furniture that their warranty covers? I am astounded. THIS IS A WARNING TO FURNITURE BUYERS. I am seriously considering driving the 2 hours to Murfreesboro, TN to La Z Boy Headquarters and creating a media sensation at the front entrance. If that does not get response I plan to buy stock and take my story and pictures to a stockholders meeting. Surely stockholders will not let England continue making shabby leather furniture. THIS IS OUTRAGEOUS! ENGLAND FURNITURE IS AWFUL. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIR PARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. SHAME ON THEM! SHAME ON THEM!

I am an interior designer and have recently been very disappointed with the quality of Norwalk upholstery and the unwillingness of the company to rectify issues. My client purchased a sectional and within 3 weeks of delivery a hole on each corner of the arm has appeared where the fabric has rubbed against nothing but wood. There is no padding in between the fabric and the wood and the fabric was not backed to prevent this. The other issue is puling of the fabric on the side of the sectional near the back corner creating a ripple effect. The company has refused to fix these issues. I have a very unhappy client and would not recommend them.