With inset cabinets, they can be nice actually. I did my friend's kitchen with custom Plain and Fancy and they LOVE their revolving susan. So a lot depends on the brand of cabinets. If an upper-mid-grade to custom, you should be fine. If builder grade/stock, I would not want a pole susan.

I never heard that they were all bad... just that the lazy susans with plastic shelves and other cheap components were bad.... If it is not what you ordered, yes you should get a price break or an offer to redo, your choice.

I have 2 in my kitchen and I have no issues with them. They are exactly as you describe,,,thick metal pole, heavy wooden tray with lip. I have yet to have something fall off of them. One reason I chose them over the super susan on a shelf is because I wanted to store cookie sheets, cooling racks, cutting boards, etc on each side of the lazy susan...they work perfectly for me. Our cabinets are Barker and the lazy susan's were made by Rev-A-Shelf.

If it's sturdy and wood shelf there should be no problem. Make sure that if it was spec'd for a super susan that you didn't pay more for one that you didn't get.

Thanks everyone. Kitchen Place, curious on your comment with inset cabinets they can be nice. What changes with these over different styles of cabinets (inset versus overlay). Also, what changes with these with the grades of cabinets...is it that lower grade would use plastic rotating shelves and a cheaper pole?

The only one I had was annoying because I did have things fall off of it back into corners that required removing everything and waiting until DH with his long arms could retrieve them. I probably wasn't storing things on it that work best on a Lazy Susan but I was storing the things I needed to store in that location. So I think it depends on what you plan on storing on it. Things need to be heavy enough to not fall off. And I hope your lip is a bit taller than the lip I had on mine. I think if the lip was about a half inch higher, I wouldn't have had things slide off.

My point about inset....is for the revolving type LS, where the door goes back in to the cabinet, looks best on inset cabinets or partial overlay. I do not care for this option on full overlay. With FO, go with a super susan with full overlay HINGED door or diagonal LS.

I love my super susan, after having a cheap pole-type for 25 years. I can put a lot more on it, both geometry and weight.

When I remodeled my kitchen, I ordered a super susan, and received a lazy susan. The cabinet maker pulled the cabinet and replaced it, with a smile. You should either get what you ordered, or get a price break.

I had one of the "the lazy susans with plastic shelves and other [probably] cheap components" - it was fine. In fact, after 13 years, it was the only cabinet in my Kitchen that worked as well as the day it was installed! There were no issues with it at all - it was still sturdy and rotated smoothly. I really liked the fact that the door rotated into the cabinet so there were no doors to bang into surrounding cabinets.

Things never fell off the shelves b/c the side/back wall was one piece that closely followed the curve of the shelves - so closely, in fact, that nothing much bigger than a grain of salt could fall off.

Adding: I stored all my pots, pans, and large serving pieces in it - it held a lot!

For the super susan on the shelf....how big is the ball bearing system in terms of diameter. Is it like the one on the pole? Is it a better system that makes it stronger?

Buehl, your Lazy Susan sounds like it was much better designed than the one I had. Mine was in a square cabinet so lots of space for things to fall into. I think it would have been fine for big pots and maybe small appliances. Things too big or heavy to fall off. But that's not what I needed it for.

We've been using a lazy susan with a pole for 30 years. It works fine, but we do lose some stuff off the sides from time to time. Mostly a function of using it for the wrong stuff, probably! But the quality and longevity of the unit itself is fine. We got 2 super susans in the new house. They do feel a little more solid, but I think the main advantage of not having the pole is not having to work around it when storing things. I have a colander that fits in the old one only if you put it in "just so," for example, otherwise it wedges in to the pole or catches on the hinge or something annoying. But agree you should get refunded the difference or get what you ordered.