"established professional HW flooring company owner"

And he called that repair good? GC's dime, let him know your not happy and if they cannot do a better repair job (his dime and furniture medic if he feels necessary) but put it in writing that if they cannot do a better repair job than that he replaces the floor.

The repairs were not done very well, he tried to fix with out sanding the scratch out.

I can understand why he was hesitant, just because Walnut tends to change colors pretty fast, so my guess he didnt want to have to deal with trying to blend the color. but that doesnt excuse it.

a furniture medic might have more experience that the floor guy with this type of repair on walnut, i think if you dont have to pay for this, then why not? as long as this furniture guy knows the finish schedule of what the floor guy did it shouldnt be a problem.

Thank you so much, millworkman and gregmills, I really appreciate your comments.

Was thinking floor guy would know how to fix flooring better, but realize repairs are the only thing Furniture Medic does. Afraid if I have to insist on replacing the boards, he will screw it up even more. However, if necessary I will do that.

Unfortunately, the damage is in the most visible, best lit, most used, central area and I cannot cover it with furniture/rug.

replacing boards will solve the scratch issue yes, but we're dealing with walnut here and like i mentioned before walnut changes color fast. so putting in a new board you still run into the issue of color match. but that scratch in my opinion doesnt warrant a board replacement.

How did the furniture medic guy do?

Thank you gregmills. Furniture Medic scheduled for next week. Am keeping my fingers crossed and will update with pics.

The wood has no stain, I like the wood color variability of walnut so not really concerned about color match. More concerned something else bad will happen. This rebuild has been 1 step forward, 2 steps back.

I know theres no stain, my point is walnut is SUPER photosensitive. so for instance, if you sanded the scratch out now and applied new finish to it, it wouldnt match, right away.

Thanks, gregmills. Would it eventually match? or always look different?

It was noticeable, but less so before they put the wood filler in it. No idea why they did that.

I wouldn't replace a board unless absolutely necessary since tongues and grooves need to be removed to do so. Hopefully the furniture touchup will work.

Thank you jfcwood, that is what I was thinking replacing boards is an absolute last resort.

@ ultimate HW, flooring guy was hired by builder.

Update:

Furniture medic came out. Said they could fix the scratches & gouges; however, they could NOT fix the approx. 4 ft. circular area around that damage where the flooring guy applied some type of shiny finish - that is very different from surrounding finish. They said (and I agree), "wish he had not done that."

Builder wanted me to agree (in advance of the job being completed) that I would be happy with furniture medic repair and nothing further would be needed. Since they could do nothing for the huge shiny circle around the damaged spots, I could not agree.

Builder then said he would have flooring guy remove & replace boards, and sand & refinish floor. Flooring guy has made so many mistakes I do not trust him to do a decent job. He previously: (1) replaced boards in a room with pieces that very clearly did not match; (2) on a different level stained floors a wrong color (bedrooms & hallway do not match) (3) upper level floors are cupping (dry winter, with heat on), (4) did not match filler to surrounding floor color, (5) damaged walls in hallway (assume bringing boards upstairs) and (6) failed to cover chandelier light fixtures before sanding floors (OK, not the biggest deal, but just shows carelessness).

I am afraid he will do more damage to something else or make it look worse. So builder wants me to find my own repair person.

Thanks Ultimate HW, I had been to this site and found some names and am glad to hear you cite it.