SIGNIFICANT WATER POOLING ACROSS NEW DECK SURFACE We recently had a deck built with TimberTech Azek and it looks great. The product was recommended by our contractor and Big Creek Lumber. It is not cheap, nor was the installation ($40,000+). We had realistic expectations, but now we have problems. PROBLEMS: We have significant water pooling/cupping from a couple rains and some heavy mist. (I've also noticed dried dirt marks left behind when it finally dries, but that's a secondary issue.) CUSTOMER SERVICE: I reached out via phone to a representative from the website. He assured me that some "beading" was natural and over time this would stop. When it didn't stop, I reached out to my contractor because this is not "beading"; this is pooling. I waited a few more weeks and after more pooling from heavy mist and fog, I reached out to my contractor. My conscientious contractor said he has used this material before and has not seen or heard of the issue from any of his clients. He promptly gave me his rep's name and number. The rep said she's had no issues over the past 2 years and she would check—with someone—at the company. She emailed saying that "beading" was normal at first. I sent her deck photos of: Pooling/cupping from rain comparing my neighbor's dry, non-cupping, deck (with another composite-type product). So side by side, at the same time of day, with same weather conditions and sun exposure, my neighbor's deck was dry while mine was significantly pooling with standing water along the entire surface. I also sent a photo of significant pooling/cupping from heavy mist. I have asked the rep for a timeline of when this should stop or resolve itself. I haven't heard back yet and am concerned. A site search brought me to this page with the following: TimberTech's stated superiority over wood decking cupping. Product promotion that helps prevent cupping. Suggestions to dry your deck with a squeegee or mop when there is standing water. Dangers of "standing water," becoming slick (falling danger) and damage to the wood substructure. In summary, the site does not come out and admit pooling/cupping, but it talks about dangers and care of standing water. WHERE TO GO FROM HERE: I'll be calling the rep and asking for a site visit asap, unless anyone else has a suggestion.

Jan, I can't thank you enough for your response and thinking "outside the box"! We purchased the Zuri "low maintenance" decking because we have two other wood decks that do require some maintenance. I agree with you that all of the composite/no maintenance deck options seem to require SOME sort of challenge. In my opinion, the companies who sell these decks should include some sort of reference to furniture/décor that DOES WORK in the space! Photos on their websites help but ACTUAL users of the products and not just staged photos are what really helps the customer! I LOVE your idea of the canvas and had thought for a moment about using/making a duck canvas runner. Our deck space is 5x9 but the actual size of runner I would purchase/make would be 2' 8"x 7. The thought on this length would be that the length would fit 2 chairs and a 1 ft small table as well as some extra space to utilize as a "doormat". The furniture would hold down the canvas. I realize that it does sound ridiculous to spend all this $ on a beautiful deck then cover it up! The benefit of a canvas runner is that I could easily roll it up and hopefully wash it as needed. I do like your ideas of acrylic, painting, and pre primed fabric but due to the "what not to use on Zuri deck" I am hesitant to use anything that isn't "natural". Again I *sigh*. While we spent some $$ on the Zuri deck, here I am trying to "design on a dime" and DIY what I can for the deck. I plan on ordering 2 deck chairs from Ikea, make a 1' side table, and with your suggestion, try and make a canvas runner. I appreciate your feedback and thoughts:) Side note: I noticed you are from ROC-YAY! I am originally from Webster but now live in Baltimore. My parents still reside in Webster- "Where Life is Worth Living" Thx again!

See this discussion a lot of users shared how it has help up for them and uploaded pictures: https://www.houzz.com/discussions/zuri-decking-dsvw-vd~467366#n=48

Can you take a picture from further back so we can see the entire back of the house. Post it in the comments. What are the windows under there? living space or cellar?