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Houzz Logo Print
pspartz

Order disappeared

pspartz
8 years ago
I ordered a rug from you and received an email on July 10th stating the order had shipped and giving me a tracking number. Seventeen days later the item still showed "not entered" into ONTRAC's system, so I called them. They told me a label had been created, but the item was never received. The item PRICE has been in someone's possession since July 11th. Furthermore there seems no other way to contact you other than these forums. If you are going to sell things you need to have a place to inquire about purchases. I love the ideas, having my folders, the lovely pictures, but I am not planning on buying from you ever again and I want my money back.

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