Thanks for your suggestion; just got off the phone with Miele again, in the interest of transparency they wanted to review potential costs, parts "might" be $598 for a single item, could be a $298 part instead, Labor $80 an hour, mileage fee has been reduced to $250 from $313, there's a $125 diagnostic fee. At this point I fear we are reaching $1,000 repair on this dishwasher and I cancelled the service and decided to see if a family member can help who, like you, repaired his own! Appreciate knowing others have used this solution, Thank you!

Lesson learned, don't buy expensive appliances unless there is a local authorized repair service

You say the latch is broken - Now these are all assumptions - by a guy with a degree in engineering mechanics :)

This sounds like a simple repair, I don't think you have to 'pull' the DW, as I imagine the latch is at the top of door.

Since the DW is not operable you don't have to guess what component you need. Have a handy person disassemble the front panel to get at the latch, and figure out what part / assembly is broken. Then I'd call Miele tech support, describe the part, so they can send a new one.

You can also ask Miele for a parts list and diagram of the front panel that has the latch shown. I am surprised that any appliance repair shop in your area would not assist with repairing the machine. Where are you located geographically?

We are in west Texas; more business than most companies need right now so the ones that I contacted weren't willing to deal with something different. I'm going to start by trying a reset and see if it will retract and then methodically work through solutions. Fortunately we have a couple of engineers in the family who can lend a hand. Appreciate everyone's comments and I agree, lesson learned. I honestly had no idea when we bought it from a local authorized dealer than there wouldn't be local service.

I am having a similar problem! Our 1 and a half year old dishwasher stops a few minutes into a cycle and then gives us a fault 78. I have spent time on the phone with them and they can't figure it out. And they can't find a repair person in our area. I am going to call back today to speak with one of their planners to try to find a repair technician. Fingers crossed.

" I have spent time on the phone with them and they can't figure it out."

You need to be more precise - fault code 78 means something - what is it? I believe with a simple Google that it indicates that it's either having a problem pumping out the water - or your kitchen drain is clogged or very slow.

"And they can't find a repair person in our area. " Try a smaller shop that repairs high end appliances. Miele worked with me, got me the part. It's really not that complicated, pull the DW, lay on side, all the components are right there.

The tech on the phone thought it might be a problem with the water intake. It appears to drain ok. I am going to call a couple local repair shops to see if they can come out.