yes indeed definitely post at LzD in this specific area Analysis and Malware Removal you will need to register there, put a link on that forum post to this forum post so they have all your info, the team will be with you as soon as possible.

After reading all the comments above, Its imperative that I make mine. I owned a window tinting company for 22 years. Of all the window manufactures from 1981 to 1999 when we built our custom home, Marvin was the only true quality competitor to Hurd. We chose Hurd when our home was built in 1999. All of our windows are in great shape to this date except a few cranks have worn out and been replaced. All of our HURDS have 1" thick thermo-pane glass units. Ours are aluminum exterior clad w/ pine wood interiors. I tinted them all in 1999 when we moved in and just had all the tinting redone in 2019. All of our HURD windows are 5' to 6' tall each and very wide. we live in the country. I'm totally shocked at all the above comments.

Whoo hoo -- It's working!!! All clear on all channels and we didn't do or change a thing on this end since yesterday when it wasn't working. Son predicted this might happen as sites and programs across the net are upgraded. Bob says it's because I was patient about it. Someone wisely said, "Infinite patience produces immediate results". Well, guess my patience wasn't exactly infinite because it took a week. Oh well ... :-) Anyway, thanks for 'holding my hand', so to speak, by offering possible causes and solutions while I practiced patience. And I do appreciate my son who spent hours and hours last week fiddling with every setting he could think of. He was about ready to change out the whole thing. Happy computing!

I posted a follow-up on the other thread where I commented and decided to post here for anyone else who does a search for problems from the green reflected light from Low-E glass. This is a long post but it captures the relevant information about what I tried to eliminate the green. PART I: Our great room faces west and has three large patio windows (8' tall and 12' wide) made of Low-E glass which cast a green light inside the house. The ceiling height in the dining nook and by the patio doors is 10', and with the vaulted ceiling is app. 13' at the highest point in the middle of the room. Outside the great room, is a covered patio which is about 10' high. Since I know how hard it may be to track what I described, I included our floorplan showing where the sun is in the afternoon. As the light enters the room the color changes. In the morning, the great room looks grey and dingy so I leave the warm 3000K LED lights on. In the afternoon, on the wall with the door to the laundry/garage (yellow arrow), from floor level to about 8', Creamy is light creamy yellow with a greenish hue. And then, from 8'-13' it looks less green and has more of a sickly grey tinge. On the wall in the kitchen (the other yellow arrow) the color is darker but has the same green look to it. I invited our new painter over so that he could see what I've been talking about since I'm trying to decide which is the best color for this space. I showed him the wall directly across from the patio doors (yellow arrow). He said he could sort of see what I meant about the wall color looking like it has a hint of green Then I opened the patio door, all the natural light flooded in and the color was much brighter - the way that I expected Creamy to be. He was shocked, saying he'd never before seen the color of walls change as much. So, it's not just the paint color. It is the color, the light(s), the direction of the sun and, in our case, the Low-E glass. PART II: So now that I know that the Low-E glass we chose is definitely casting a green on our rug, furniture and walls. I've been trying other colors that are still light and bright without picking up the green. I tried SW Panda White, but it still had the dingy green/grey. Then I tried SW Downy and it is nearly identical to SW Panda White but has a bit more pink or peach. But it doesn't look pink/peach. It is also not nearly as muddy, dingy or green as Panda White. And it actually looks Creamy!