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Computer Backup Problem

9 years ago

I have a WD external drive that I've used for backups the past year. I'm using the WD Smartware and have it set for "continuous back-up". Recently I've started getting messages from the Windows Action Center that the Windows Backup failed and error code 0x81000037. (The Windows backup is set for once a week.) WD Smartware shows that everything is backed up. Should I be concerned about this message from Action Center?

BTW - There is sufficient space available on the external to accommodate the size of the files needing to be backed up.

TIA

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Comments (4)

kudzu9
9 years ago
I am assuming that the error code is probably referring to a backup problem within the Windows OS rather than an indication of a problem with your independent backup.

You don't say what version of Windows you are using, but the link below may be a place to start.

Here is a link that might be useful: Backup error code
jrb451
Original Author
9 years ago
Thanks for the response. I'm using Windows 7. I saw this information but found it too confusing for my skill level. I did the command prompt and then got to the list of all the Junction files but got lost at that point. I found several other posts from persons in a situation similar to mine. They'd point out that the example was unclear and the IT help desk person would just re-state what was said originally. Kind of humorous actually.
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PKponder TX Z7B
9 years ago
Hi, once you've displayed the Junction files, note the location...example would be C:\Users\My Music\Music_1
Now open Computer from your start button and then navigate or drill down the list. Open Users, open your user name folder, open My Music, right click Music_1 and choose Properties (Then you can follow the instructions from Microsoft to verify that it is a mounted volume and delete it.
jrb451
Original Author
9 years ago
Thanks for this information this was kind of what I thought but the example file referenced was not shown in the screen shot, hence part of my confusion. Also, I'm guessing I'm to see if all of the Junction/Reparse points are "mounted volume" and, if so, delete them?

Your points are more clear than the information given on the Windows site.

Thanks again.

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